Lenovo 21EB0042UK User Manual Download Page 45 | Manualshive

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Lenovo 21EB0042UK User Manual Download Page 45

E15 Gen 4

Troubleshooting

If the computer does not start up after you reinstall the base cover assembly, disconnect the ac power
adapter and then reconnect it to the computer.

Discrete memory module (for selected models)

Prerequisite

Before you start, read

Generic Safety and Compliance Notices

and print the following instructions.

Attention:

Do not touch the contact edge of the memory module. Otherwise, the memory module might get

damaged.

For access, do the following:

1. Disable the built-in battery. See “Disable Fast Startup and the built-in battery” on page 37.

2. Turn off the computer and disconnect the computer from ac power and all connected cables.

3. Close the computer display and turn over the computer.

4. Remove the base cover assembly. See “Base cover assembly” on page 38.

Removal procedure

CRU replacement

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Summary of Contents for 21EB0042UK

Page 1: ...E14 Gen 4 E15 Gen 4 User Guide ...

Page 2: ...ety and Warranty Guide Setup Guide Generic Safety and Compliance Notices First Edition March 2022 Copyright Lenovo 2022 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No ...

Page 3: ...our computer and information 27 Lock the computer 27 Log in with your fingerprint for selected models 27 Log in with your face ID for selected models 28 Protect data against power loss for selected models 28 UEFI BIOS passwords 28 Password types 28 Set change and remove a password 29 Chapter 5 Configure advanced settings 31 UEFI BIOS 31 Enter the UEFI BIOS menu 31 Navigate in the UEFI BIOS interfa...

Page 4: ...ii E14 Gen 4 E15 Gen 4 User Guide ...

Page 5: ...formation Illustrations in this documentation might look different from your product Depending on the model some optional accessories features software programs and user interface instructions might not be applicable to your computer Documentation content is subject to change without notice To get the latest documentation go to https pcsupport lenovo com Copyright Lenovo 2022 iii ...

Page 6: ...iv E14 Gen 4 E15 Gen 4 User Guide ...

Page 7: ...Chapter 1 Meet your computer Front view E14 Gen 4 Infrared camera Camera Webcam privacy shutter Microphones Power button Power button with fingerprint reader function Copyright Lenovo 2022 1 ...

Page 8: ...TrackPoint pointing stick Speakers Trackpad TrackPoint buttons for selected models 2 E14 Gen 4 E15 Gen 4 User Guide ...

Page 9: ...r button with fingerprint reader function TrackPoint pointing stick Speakers Trackpad TrackPoint buttons for selected models Webcam privacy shutter Slide the webcam privacy shutter to cover or uncover the camera lens It is designed to protect your privacy Chapter 1 Meet your computer 3 ...

Page 10: ... in with your face ID for selected models on page 28 Log in with your fingerprint for selected models on page 27 Use the TrackPoint pointing device on page 12 Use the trackpad on page 13 4 E14 Gen 4 E15 Gen 4 User Guide ...

Page 11: ...tor Always on USB 3 2 connector Gen 1 HDMI connector Audio connector Security lock slot Ethernet connector for selected models USB 2 0 connector ThinkPad Integrated Earbuds for selected models of E15 Gen 4 for selected models Chapter 1 Meet your computer 5 ...

Page 12: ...ctor for selected models USB 2 0 connector ThinkPad Integrated Earbuds for selected models of E15 Gen 4 for selected models Related topics Charge the computer on page 23 USB specifications on page 8 Lock the computer on page 27 ThinkPad Integrated Earbuds for selected models of E15 Gen 4 on page 10 6 E14 Gen 4 E15 Gen 4 User Guide ...

Page 13: ...or 2280 M 2 solid state drive up to 1 TB Audio Dolby Atmos Speaker System Dolby Voice Display Color display with In Plane Switching IPS or Twisted Nematic TN technology Display ratio 16 9 Display resolution 1920 x 1080 pixels Multi touch technology Security features Face authentication Fingerprint reader integrated in power button Glance Privacy Guard Glance Privacy Alert Trusted Platform Module T...

Page 14: ... 1080 pixels 60 Hz USB C to DP up to 3840 x 2160 pixels 60 Hz Connect to USB C accessories to help expand your computer functionality To purchase USB C accessories go to https www lenovo com accessories Statement on USB transfer rate Depending on many factors such as the processing capability of the host and peripheral devices file attributes and other factors related to system configuration and o...

Page 15: ... needed Connect to the wired Ethernet for selected models Connect your computer to a local network through the Ethernet connector on your computer with an Ethernet cable Turn on the Airplane mode When the Airplane mode is enabled all wireless features are disabled 1 Type Airplane mode in the Windows search box and then press Enter 2 Turn on the Airplane mode Interact with your computer Your comput...

Page 16: ...ds settings To access Lenovo Bud dy open the Start menu and click For more information about the ThinkPad Integrated Earbuds go to https support lenovo com docs thinkpad_earbuds_manual Use the keyboard shortcuts The special keys on the keyboard help you work more effectively Invoke the special function printed as an icon on each key or standard function of F1 F12 function keys FnLock indicator on ...

Page 17: ...age app You can customize the function of this key on the Vantage app for E15 Gen 4 only Open calculator for E15 Gen 4 only Enter sleep mode Open Snipping Tool for selected models Toggle keyboard backlight Break operation Pause operation Scroll contents Send system request Enter sleep mode To wake up the computer press Fn or the power button Go to beginning Go to end Chapter 2 Get started with you...

Page 18: ...faster the pointer moves TrackPoint buttons The left click button and right click button correspond to the left and right buttons on a traditional mouse Press and hold the dotted middle button while using your finger to applying pressure to the pointing stick in the vertical or horizontal direction Then you can scroll through the document Web site or apps Disable the TrackPoint pointing device The...

Page 19: ... that the new cap has grooves a Use the trackpad You can use the trackpad to perform all the pointing clicking and scrolling functions of a traditional mouse Use the trackpad Left click zone Right click zone Chapter 2 Get started with your computer 13 ...

Page 20: ...ackPoint pointing device Some gestures are only available when you are using certain apps If the trackpad surface is stained with oil turn off the computer first Then gently wipe the trackpad surface with a soft and lint free cloth moistened with lukewarm water or computer cleaner For more gestures see the help information of the pointing device Disable the trackpad The trackpad is active by defau...

Page 21: ...play to Supported resolution USB C connector Up to 4K 60 Hz Thunderbolt 4 connector Up to 5K 60 Hz HDMI connector Up to 4K 60 Hz Table 2 AMD models Connect the external display to Supported resolution USB C connector Up to 4K 60 Hz HDMI connector Up to 4K 24 Hz Connect to a wireless display To use a wireless display ensure that both your computer and the external display support the Miracast featu...

Page 22: ... your preference You can change the settings for both the computer display and the external display For example you can define which one is the main display and which one is the secondary display You also can change the resolution and orientation 16 E14 Gen 4 E15 Gen 4 User Guide ...

Page 23: ...elpful articles Notes The available features vary depending on the computer model The Vantage app makes periodic updates of the features to keep improving your experience with your computer The description of features might be different from that on your actual user interface AI Meeting Manager for selected models AI Meeting Manager helps you to be more productive and efficient in intercultural me...

Page 24: ...me mainstream video meeting apps such as Microsoft Teams Lenovo Smart Appearance enables you to blur customize your background smooth your skin effect and beautify your face effect To access Lenovo Smart Appearance type Lenovo Smart Appearance in the Windows search box Notes The available features vary depending on the computer model Lenovo Smart Appearance makes periodic updates of the features t...

Page 25: ...kes your computer smarter and more efficient Access Glance by Mirametrix Type Glance in the Windows search box and then press Enter Note If Glance is uninstalled you can request it through https support lenovo com contactus Explore key features Depending on the model some features might not be available on your computer Protect privacy Presence Detection Keep your computer awake when in use and au...

Page 26: ...privacy protection For details go to https support lenovo com us en videos vid500144 Improve productivity Snap Window When you select a window on one screen and turn your face to another the window automatically snaps to the top center of the screen you are facing Smart Pointer Relocate the pointer to the screen you are facing When the pointer moves from one screen to another it is temporarily dra...

Page 27: ...ligent cooling The Intelligent Cooling feature helps you adjust power consumption fan speed computer temperature and performance For models with Windows 10 Intelligent Cooling feature is adjusted through Windows Power Slider This feature works in auto mode by default Press Fn T to enable or disable the auto mode Note Auto mode is for Intel models only When the auto mode is disabled Do the followin...

Page 28: ... GPU will be used based on the Intelligent Cooling mode If the mode is switched while an app is running the app might restart to ensure that the appropriate GPU is used If you have specified the exact GPU to run for each app in the Windows Settings it will take precedence When the auto mode is enabled Auto mode your computer is adjusted automatically to achieve the best mix of power consumption ba...

Page 29: ... corresponding exe files from product page You can also use the exe files to restore the default settings Manage power Use the information in this section to achieve the best balance between performance and power efficiency Check the battery status Go to Settings System to check the battery status For more details about your battery refer to the Vantage app Charge the computer Use ac power Power s...

Page 30: ...speed of your computer depends on many factors such as the remaining battery power of the computers the wattage of the ac power adapter and whether you are using the computers Change the power settings For ENERGY STAR compliant computers the following power plan takes effect when your computer has been idle for a specified duration Turn off the display After 10 minutes Put the computer to sleep In...

Page 31: ...t a Bluetooth device and then follow the on screen instructions Accessories This section provides instructions on how to use hardware accessories to expand your computer functionalities Purchase accessories Lenovo has a number of hardware accessories and upgrades to help expand the functionalities of your computer Options include memory modules storage devices network cards port replicators or doc...

Page 32: ...26 E14 Gen 4 E15 Gen 4 User Guide ...

Page 33: ...ch It eliminates the need to enter complex passwords saving your time and boosting your productivity 1 Type Sign in options in the Windows search box and then press Enter 2 Select the fingerprint setting and then follow the on screen instruction to enroll your fingerprint Note It is recommended that you put your finger at the center of the power button during enrollment and enroll more than one fi...

Page 34: ...nified Extensible Firmware Interface BIOS Basic Input Output System to strengthen the security of your computer Password types You can set a power on password supervisor password system management password or NVMe password in UEFI BIOS to prevent unauthorized access to your computer However you are not prompted to enter any UEFI BIOS password when your computer resumes from sleep mode Power on pas...

Page 35: ... NVMe password for each computer in the network The user of the computer can change the user NVMe password as desired but only the administrator can remove the user NVMe password When prompted to enter an NVMe password press F1 to switch between the admin NVMe password and user NVMe password Notes The NVMe password is not available in the following situations A Trusted Computing Group TCG Opal com...

Page 36: ...e relevant replacement procedure see Chapter 6 CRU replacement on page 37 What to do if you forget your supervisor password If you forget your supervisor password there is no service procedure to remove the password You have to contact a Lenovo authorized service provider to have the system board replaced A fee will be charged for parts and service What to do if you forget your system management p...

Page 37: ...logo screen is displayed press F1 2 Select Date Time and set the system date and time as desired 3 Press F10 to save changes and exit Change the startup sequence 1 Restart the computer When the logo screen is displayed press F1 2 Select Startup Boot Then press Enter The default device order list is displayed Note No bootable device is displayed if the computer cannot start from any devices or the ...

Page 38: ...ncludes boot option description and file path list System Tamper event this log shows occurrence of system tamper events It includes event cause and event type Runtime Intrusion Detection of SPI Flash event this log shows system has detected unauthorized suspicious access to SPI Flash It includes event cause and region On Demand Measurement event this log shows On Demand measurement has worked It ...

Page 39: ...and install the package Go to https pcsupport lenovo com and select the entry for your computer Then follow the on screen instructions to download and install the latest UEFI BIOS update package To know more about UEFI BIOS visit Knowledge Base of your computer at https pcsupport lenovo com FIDO Fast ID Online authentication You computer support FIDO Fast ID Online authentication which works as an...

Page 40: ...t constantly makes updates to the Windows operating system Before installing a particular Windows version check the compatibility list for the Windows version For details go to https support lenovo com us en solutions windows support Attention It is recommended that you update your operating system through official channels Any unofficial update might cause security risks The process of installing...

Page 41: ...ple the security patches Install device drivers You should download the latest driver for a component when you notice poor performance from that component or when you added a component This action might eliminate the driver as the potential cause of a problem Download and install the latest driver by one of the following methods Open the Vantage app to check the available update packages Select th...

Page 42: ...36 E14 Gen 4 E15 Gen 4 User Guide ...

Page 43: ... 2 you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty 30 days of your receipt of the replacement CRU For full details see the Lenovo Limited Warranty documentation at https www lenovo com warranty llw_02 CRU list The following is a list of CRUs of your computer Self service CRUs ac power adapter Power cord ThinkPad Integrated Earbuds for selecte...

Page 44: ...place a CRU Follow the replacement procedure to replace a CRU Base cover assembly Prerequisite Before you start read Generic Safety and Compliance Notices and print the following instructions Notes Do not remove the base cover assembly in the following situations Otherwise there might be a risk of short circuits When your computer has the removable battery installed When your computer is connected...

Page 45: ...lowing instructions Attention Do not touch the contact edge of the memory module Otherwise the memory module might get damaged For access do the following 1 Disable the built in battery See Disable Fast Startup and the built in battery on page 37 2 Turn off the computer and disconnect the computer from ac power and all connected cables 3 Close the computer display and turn over the computer 4 Remo...

Page 46: ...Install a Windows operating system and drivers on page 34 The M 2 solid state drive is sensitive Inappropriate handling might cause damage and permanent loss of data When handling the M 2 solid state drive observe the following guidelines Replace the M 2 solid state drive only for upgrade or repair The M 2 solid state drive is not designed for frequent changes or replacement Before replacing the M...

Page 47: ...olid state drive on a soft material such as cloth to absorb physical shocks For access do the following 1 Disable the built in battery See Disable Fast Startup and the built in battery on page 37 2 Turn off the computer and disconnect the computer from ac power and all connected cables 3 Close the computer display and turn the computer over 4 Remove the base cover See Base cover assembly on page 3...

Page 48: ...Short M 2 solid state drive 42 E14 Gen 4 E15 Gen 4 User Guide ...

Page 49: ... power button for about seven seconds Then reconnect to ac power and restart the computer What do I do if I spill liquid on the computer 1 Carefully unplug the ac power adapter and turn off the computer immediately The more quickly you stop the current from passing through the computer the more likely you will reduce damage from short circuits Attention Although you might lose some data or work by...

Page 50: ...rage due to insufficient storage space after POST The non volatile system UEFI variable storage is used by the UEFI BIOS and by the operating system or programs This error occurs when the operating system or programs store large amounts of data in the variable storage All data needed for POST such as UEFI BIOS setup settings chipset or platform configuration data are stored in a separate UEFI vari...

Page 51: ...e proper diagnostic app and install it on your smartphone 3 Run the diagnostic app and place the smartphone near the computer 4 Press Fn on your computer to emit the beep again The diagnostic app decodes the beep error and shows possible solutions on the smartphone Note Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation O...

Page 52: ... Navigate to the troubleshooting menu to diagnose the operating system for recovery instructions Use the Vantage app to Configure device settings Download and install UEFI BIOS drivers and firmware updates Secure your computer from outside threats Diagnose hardware problems Check the computer warranty status Access User Guide and helpful articles Note The available features vary depending on the c...

Page 53: ...with any edition of the Windows operating system In other countries and regions the Genuine Microsoft label is required only on computer models licensed for Windows Pro editions The absence of a Genuine Microsoft label does not indicate that the preinstalled Windows version is not genuine For details on how to tell whether your preinstalled Windows product is genuine refer to the information provi...

Page 54: ...mputer might look different from the following illustration Lenovo Customer Support Center During the warranty period you can call Lenovo Customer Support Center for help Telephone numbers For a list of the Lenovo Support phone numbers for your country or region go to https pcsupport lenovo com supportphonelist for the latest phone numbers Note Phone numbers are subject to change without notice If...

Page 55: ...nted parts Identification of software problem sources Configuration of UEFI BIOS as part of an installation or upgrade Changes modifications or upgrades to device drivers Installation and maintenance of network operating systems NOS Installation and maintenance of programs For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product go to https www lenovo ...

Page 56: ...50 E14 Gen 4 E15 Gen 4 User Guide ...

Page 57: ...n a hard and flat surface with its bottom area not in contact with user s bare skin Under normal operating conditions the temperature of the bottom surface will remain within an acceptable range as defined in IEC 62368 1 but such temperatures can still be high enough to cause discomfort or harm to the user if directly touched for over 10 seconds at a time As such it is recommended that users avoid...

Page 58: ...00116F12 TP00116F22 TP00116F32 Intel models 21E3 and 21E4 AMD models 21EB and 21EC ThinkPad E15 Gen 4 Intel models TP00117G TP00117G02 TP00117G12 TP00117G22 TP00117G32 TP00117G42 TP00117G52 TP00117G62 TP00117G72 TP00117G82 AMD models TP00117F TP00117F02 TP00117F12 TP00117F22 TP00117F32 Intel models 21E6 and 21E7 AMD models 21ED and 21EE ThinkPad R14 Gen 41 TP00116G TP00116G02 TP00116G12 TP00116G22...

Page 59: ...nect wireless antenna system You can enable wireless communication wherever you are The following illustration shows the antenna locations on your computer 1 Wireless LAN antenna auxiliary 2 Wireless LAN antenna main Operating environment Maximum altitude without pressurization 3048 m 10 000 ft Temperature Operating 5 C to 35 C 41 F to 95 F Storage and transportation in original shipping packaging...

Page 60: ...attery its temperature must be no lower than 10 C 50 F Relative humidity Operating 8 to 95 at wet bulb temperature 23 C 73 F Storage and transportation 5 to 95 at wet bulb temperature 27 C 81 F 54 E14 Gen 4 E15 Gen 4 User Guide ...

Page 61: ...ht to improve and or modify the products and software programs described in the manuals included with your computer and the content of the manual at any time without additional notice The software interface and function and hardware configuration described in the manuals included with your computer might not match exactly the actual configuration of the computer that you purchase For the configura...

Page 62: ...without notice For the latest information or any questions or comments contact or visit the Lenovo Web site https pcsupport lenovo com Trademarks LENOVO LENOVO logo THINKPAD THINKPAD logo TRACKPOINT and ULTRACONNECT are trademarks of Lenovo Intel and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U S and or other countries Microsoft Microsoft Teams Windows BitLocker and...

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