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Chapter 10. Getting support

This chapter provides information about getting help and support from Lenovo.

Before you contact Lenovo

Often, you can solve your computer problems by referring to the information in the explanations of error
codes, running diagnostic programs, or by consulting the Lenovo Support Web site.

Registering your computer

Register your computer with Lenovo. For more information, see “Registering your computer” on page 13.

Downloading system updates

Downloading updated software might resolve problems you experience with your computer.

To download updated software, go to the following Web site and follow the instructions on the screen:

http://www.lenovo.com/support

Recording information

Before you talk to a Lenovo representative, record the following important information about your computer.

Recording problem symptoms and details

Collect the answers to the following questions before you call for help. Then, you are able to get help as
quickly as possible.

• What is the problem? Is it continuous or intermittent?

• Is there an error message? What is the error code, if any?

• What operating system are you using? Which version?

• Which software applications were running at the time of the problem?

• Can the problem be reproduced? If so, how?

Recording system information

The serial number label is on the bottom of your computer. Record the machine type and the serial number.

• What is the name of your Lenovo product?

• What is the machine type?

• What is the serial number?

Getting help and service

If you need help, service, technical assistance, or more information about Lenovo products, you will find a
wide variety of sources available from Lenovo to assist you.

Information about your computer and preinstalled software, if any, is available in the documentation that
comes with your computer or on the Lenovo Support Web site at

http://www.lenovo.com/support

. The

documentation includes printed books, online books, readme files, and help files.

© Copyright Lenovo 2016, 2017

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Summary of Contents for 20J1

Page 1: ...ThinkPad 13 2nd Gen User Guide ...

Page 2: ...nty and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at http www lenovo com support Fourth Edition September 2017 Copyright Lenovo 2016 2017 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05...

Page 3: ...tem 14 Using the multi touch screen 14 Using the special keys 16 Using the ThinkPad pointing device 18 ThinkPad pointing device overview 19 Using the TrackPoint pointing device 19 Using the trackpad 20 Using the trackpad touch gestures 21 Customizing the ThinkPad pointing device 22 Replacing the cap on the pointing stick 22 Power management 23 Using the ac power adapter 23 Using the battery 23 Man...

Page 4: ...lacing the speaker assembly 89 Replacing the coin cell battery 91 Replacing the keyboard 93 Chapter 10 Getting support 99 Before you contact Lenovo 99 Getting help and service 99 Using diagnostic programs 100 Lenovo Support Web site 100 Calling Lenovo 100 Purchasing additional services 101 Appendix A Regulatory information 103 Certification related information 103 Wireless related information 103 ...

Page 5: ...formation for China 112 Appendix C Restriction of Hazardous Substances RoHS Directive 113 Appendix D ENERGY STAR model information 117 Appendix E Notices 119 Appendix F Trademarks 121 Copyright Lenovo 2016 2017 iii ...

Page 6: ...iv ThinkPad 13 2nd Gen User Guide ...

Page 7: ...with your body even through clothing could cause discomfort or even a skin burn Avoid keeping your hands your lap or any other part of your body in contact with a hot section of the computer for any extended time Periodically take hands from using the keyboard by lifting your hands from the palm rest Protect yourself from the heat generated by the ac power adapter When the ac power adapter is conn...

Page 8: ...pack your computer in a tightly packed suitcase or bag Before putting your computer in a carrying case make sure that it is off in sleep mode or in hibernation mode Do not put a computer in a carrying case while it is turned on Conditions that require immediate action Products can become damaged due to misuse or neglect Some product damage is serious enough that the product should not be used agai...

Page 9: ...pter has been exposed to water The product has been dropped or damaged in any way The product does not operate normally when you follow the operating instructions Note If you notice these conditions with a product such as an extension cord that is not manufactured for or by Lenovo stop using that product until you can contact the product manufacturer for further instructions or until you get a sui...

Page 10: ...eave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a short circuit particularly if the power cord or power adapter has been stressed by misuse Liquids also can cause gradual corrosion of power cord terminals and or the connector terminals on a power adapter which can eventually result in overheating Ensure that all po...

Page 11: ... unstable voltage might damage your computer data or attached devices Some products are equipped with a three pronged plug This plug fits only into a grounded electrical outlet This is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet adapter or to replace ...

Page 12: ...these components If you suspect a problem with one of these parts contact a service technician External devices CAUTION Do not connect or disconnect any external device cables other than Universal Serial Bus USB and 1394 cables while the computer power is on otherwise you might damage your computer To avoid possible damage to attached devices wait at least five seconds after the computer is shut d...

Page 13: ...arge or the buildup of foreign materials on the battery leads Store the rechargeable batteries or products containing the rechargeable batteries at room temperature charged to approximately 30 to 50 of capacity We recommend that the batteries be charged about once per year to prevent overdischarge Do not put the battery in trash that is disposed of in landfills When disposing of the battery comply...

Page 14: ... substance Do not heat to more than 100 C 212 F The following statement applies to users in the state of California U S A California Perchlorate Information Products containing manganese dioxide lithium coin cell batteries may contain perchlorate Perchlorate Material special handling may apply See http www dtsc ca gov hazardouswaste perchlorate xii ThinkPad 13 2nd Gen User Guide ...

Page 15: ...e your computer or charge the battery near flammable materials or in explosive environments Ventilation slots fans and or heat sinks are provided with the product for safety comfort and reliable operation These features might inadvertently become blocked by placing the product on a bed sofa carpet or other flexible surface Never block cover or disable these features When the ac power adapter is co...

Page 16: ...all internal parts enclosures are fastened into place Never use the computer when internal parts and circuits are exposed DANGER Connect and disconnect cables as described in the following procedures when installing moving or opening covers on this product or attached devices To connect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach power c...

Page 17: ...our computer complies with EN 50332 2 Sub clause 7 This specification limits the computer s maximum wide band true RMS output voltage to 150 mV To help protect against hearing loss ensure that the headphones or earphones you use also comply with EN 50332 2 Clause 7 limits for a wide band characteristic voltage of 75 mV Using headphones that do not comply with EN 50332 2 can be dangerous due to exc...

Page 18: ...xvi ThinkPad 13 2nd Gen User Guide ...

Page 19: ...7 TrackPoint buttons 8 TrackPoint pointing stick 9 Screen multi touch screen on some models 1 Microphones The built in microphones capture sound and voice when used with a program capable of handling audio 2 Camera Use the camera to take pictures or hold a video conference For more information see Using the camera on page 29 3 Power button Press the power button to turn on the computer or put the ...

Page 20: ... Fingerprint authentication technology provides simple and secure user access by associating your fingerprint with a password For more information see Using the fingerprint reader on page 46 ThinkPad pointing device 6 Trackpad 7 TrackPoint buttons 8 TrackPoint pointing stick The keyboard contains the Lenovo unique ThinkPad pointing devices Pointing selecting and dragging are all part of a single p...

Page 21: ...d to a LAN When the yellow indicator blinks data is being transmitted 3 Always On USB connector USB 3 0 By default the Always On Universal Serial Bus USB 3 0 connector enables you to charge the USB compatible devices in the following situations When your computer is on or in sleep mode When your computer is in hibernation mode or is turned off but connected to ac power Attention When you attach a ...

Page 22: ...he USB mark is facing upward Otherwise the connector might get damaged 4 HDMI connector Use the High Definition Multimedia Interface HDMI connector to connect the computer to an HDMI compatible audio device or video monitor such as a high definition television HDTV 5 USB C connector USB C is a new USB standard that supports power data transfer and video output at the same time The following Lenovo...

Page 23: ...cy reset hole 2 Speakers 1 Emergency reset hole If the computer stops responding and you cannot turn it off by pressing the power button remove the ac power adapter first Then insert a straightened paper clip into the emergency reset hole to reset the computer 2 Speakers Your computer is equipped with a pair of stereo speakers Status indicators This topic helps you locate and identify the various ...

Page 24: ... logo on the computer lid and the indicator in the power button show the system status of your computer Blinks for three times The computer is initially connected to power On The computer is on in normal mode Off The computer is off or in hibernation mode Blinks fast The computer is entering sleep or hibernation mode Blinks slowly The computer is in sleep mode 7 ac power status indicator This indi...

Page 25: ...ation information is identified by a label on the computer as shown in the following illustration Note Depending on the model your computer might look different from the following illustration The content of this label differs depending on the wireless modules that come with your computer For a preinstalled wireless module this label identifies the actual FCC ID and IC certification number for the...

Page 26: ...ed by Microsoft at https www microsoft com en us howtotell default aspx There are no external visual indicators of the Product ID or Windows version for which the computer is licensed Instead the Product ID is recorded in the computer firmware Whenever a Windows 10 product is installed the installation program checks the computer firmware for a valid matching Product ID to complete the activation ...

Page 27: ...ctor Media card slot OneLink connector Three USB 3 0 connectors including one Always On USB 3 0 connector USB C connector Security features Fingerprint reader Security lock slot Trusted Platform Module TPM available on some models Wireless features Bluetooth Wireless LAN Others Camera Microphones Computer specifications Size Width 322 4 mm 12 7 inches Depth 222 8 mm 8 8 inches Height 19 1 mm 0 7 i...

Page 28: ...r conditioners and microwave ovens away from the computer The strong magnetic fields generated by these appliances can damage the monitor and data on the internal storage drive Do not place any beverages on top of or beside the computer or other attached devices If liquid is spilled on or in the computer or an attached device a short circuit or other damage might occur Do not eat or smoke over you...

Page 29: ...ntegration is a utility package that enables you to select and install utilities specifically for the special keys and buttons on your computer The special keys and buttons are designed to meet accessibility and usability requirements Installing related utilities enables full functionality of the special keys and buttons Lenovo Companion Your computer s best features and capabilities should be eas...

Page 30: ...12 ThinkPad 13 2nd Gen User Guide ...

Page 31: ...ch as aids for troubleshooting and answers to frequently asked questions https www lenovo com support faq Can I get my user guide in another language To download the user guide in another language go to https www lenovo com support Then follow the instructions on the screen How to turn off my computer Open the Start menu click Power and then click Shut down How do I access Control Panel Right clic...

Page 32: ...them with your computer in case you are unable to access this electronic user guide when necessary Installing the Windows 10 operating system on page 49 Computer stops responding on page 64 Power problems on page 76 Getting help about the Windows operating system The Windows help information system provides you with detailed information about using the Windows operating system so that you can get ...

Page 33: ...ts pages and photos Touch Drag an item to the location you want Mouse action Click hold and drag an item Function Move an object Touch Move two fingers closer together Mouse action Press the Ctrl key while scrolling the mouse wheel backward Function Zoom out Touch Move two fingers farther apart Mouse action Press the Ctrl key while scrolling the mouse wheel forward Function Zoom in Touch Swipe in ...

Page 34: ...ing the multi touch screen The multi touch screen is a glass panel covered with a plastic film Do not apply pressure or place any metallic object on the screen which might damage the touch panel or cause it to malfunction Do not use fingernails gloved fingers or inanimate objects for input on the screen Regularly calibrate the accuracy of the finger input to avoid a discrepancy Tips on cleaning th...

Page 35: ...all icons 2 Click Keyboard In the Keyboard Properties window click the Fn and function keys or ThinkPad F1 F12 keys tab 3 Select the options of your preference Enable or disable the Fn Lock function When the Fn Lock function is enabled To input F1 F12 press the function key directly To initiate the special function printed as an icon on each key press the Fn key and the corresponding function key ...

Page 36: ... icon 3 Locate the KEYBOARD USER DEFINED KEY section and follow the instructions on the screen to complete the setting On the Input page you can also define different functions for the key combinations with F12 such as Shift F12 Alt F12 or Ctrl F12 Open the Snipping Tool program Key combinations Fn Spacebar Control the keyboard backlight available on some models Press Fn Spacebar to switch the mod...

Page 37: ... and the trackpad might look different from the illustration in this topic By default both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled To change the settings see Customizing the ThinkPad pointing device on page 22 Using the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse such as...

Page 38: ... pointer moves depends on the amount of pressure you apply to the pointing stick Left click Press the left click button 2 to select or open an item Right click Press the right click button 3 to display a shortcut menu Scroll Press and hold the dotted scroll bar 4 while applying pressure to the pointing stick in the vertical or horizontal direction Then you can scroll through the document Web site ...

Page 39: ...ch gestures For information about using the touch gestures see Using the trackpad touch gestures on page 21 If the trackpad surface is stained with oil turn off the computer first Then gently wipe the trackpad surface with a soft and lint free cloth moistened with lukewarm water or computer cleaner Using the trackpad touch gestures The entire trackpad surface is sensitive to finger touch and movem...

Page 40: ...down Put three fingers on the trackpad and move them down to show the desktop Customizing the ThinkPad pointing device You can customize the ThinkPad pointing device so you can use it more comfortably and efficiently For example you can choose to enable the TrackPoint pointing device the trackpad or both You also can disable or enable the touch gestures To customize the ThinkPad pointing device do...

Page 41: ...to the ac power adapter 2 Connect the ac power adapter to the power connector of the computer 3 Connect the power cord to an electrical outlet Tips on using the ac power adapter When the ac power adapter is not in use disconnect it from the electrical outlet Do not bind the power cord tightly around the ac power adapter transformer pack when it is connected to the transformer Using the battery Whe...

Page 42: ...u can check the battery charging status at any time through the battery status icon in the Windows notification area Note To maximize the life of the battery the computer does not start recharging the battery if the remaining power is greater than 95 Tips on charging the battery Before you charge the battery ensure that the battery temperature is lower than 10 C 50 F Charge the battery in any of t...

Page 43: ...th a battery of the type recommended by Lenovo Keep the battery away from fire Do not expose it to excessive heat Do not expose it to water or rain Do not short circuit it Store it in a cool dry place Keep it away from children The battery is a consumable supply If your battery begins to discharge too quickly replace the battery with a new one of the types recommended by Lenovo For more informatio...

Page 44: ...and gives tips on the effective use of battery power Sleep mode In sleep mode your work is saved to memory and then the storage drive and the computer display are turned off When your computer wakes up your work is restored within seconds To put your computer into sleep mode open the Start menu click Power and then click Sleep Hibernation mode By using this mode you can turn off your computer comp...

Page 45: ... transfer of data without the use of cables but by means of radio waves only Using the wireless LAN connection A wireless local area network LAN covers a relatively small geographic area such as an office building or a house Devices based on the 802 11 standards can connect to this type of network Your computer comes with a built in wireless network card to help you establish wireless connections ...

Page 46: ... The data transmission speed can be delayed and the performance of the wireless feature can be degraded 1 Do one of the following Press the Bluetooth control key and turn on the Bluetooth feature Open the Start menu and then click Settings Devices Bluetooth other devices Turn on the Bluetooth switch to enable the Bluetooth feature 2 Right click the data that you want to send 3 Select Send To Bluet...

Page 47: ...o conferencing To use the integrated camera with other programs open one of the programs and start the photographing video capturing or video conferencing function Then the camera starts automatically and the green camera status indicator turns on For more information about using the camera with a program see the help information system of the program Configuring camera settings You can configure ...

Page 48: ...d before removing it Otherwise data on the card might get damaged or lost Do not remove a card while the computer is in sleep or hibernation mode Otherwise the system might not respond when you try to resume operation To remove a media card do the following 1 Click the triangular icon in the Windows notification area to show hidden icons 2 Right click the Safely Remove Hardware and Eject Media ico...

Page 49: ... the video output only on your computer screen Note Depending on the situation you might see Disconnect PC screen only Computer only or Disconnect projector Duplicate Displays the same video output on both your computer screen and an external display Extend Extends the video output from your computer display to an external display You can drag and move items between the two displays Projector only...

Page 50: ...mber to turn off your computer or put it into hibernation mode If you intend to use your computer or wireless services such as Internet and Bluetooth check with the airline for restrictions and availability of services before boarding the airplane If there are restrictions on the use of computers with wireless features on the airplane you must abide by those restrictions The Airplane mode is suppo...

Page 51: ...pic provides basic information about the dock For detailed information about using the dock refer to the documentation that comes with the dock Note Depending on the model your dock might look slightly different from the illustrations in this topic 1 Security lock slot To protect your dock from theft lock your dock to a desk table or other non permanent fixture Use a security cable lock that fits ...

Page 52: ...nect USB compatible devices such as a USB keyboard a USB mouse a USB storage device or a USB printer 5 VGA connector Connect the computer to a VGA compatible video device such as a VGA monitor 6 Power connector Connect the ac power adapter 7 OneLink connector Connect the dock to the computer ThinkPad USB C Dock The ThinkPad USB C Dock provides quick and easy connections between your computer and c...

Page 53: ...test dock driver at http www lenovo com support docks ThinkPad USB C Dock overview 1 Security lock slot To protect your dock from theft lock the dock to a desk table or other non permanent fixture Purchase a security cable lock that fits this security lock slot 2 Audio connector Connect headphones or a headset with a 3 5 mm 0 14 inch 4 pole plug 3 USB 3 0 connector Connect USB compatible devices s...

Page 54: ...n 1 ac power connector Connect the ac power adapter 2 Lenovo USB C connector Connect the Lenovo USB C cable to the computer 3 VGA connector Connect a VGA compatible video device 4 USB 2 0 connectors Connect USB compatible devices such as a USB keyboard a USB mouse a USB storage device or a USB printer 5 Ethernet connector Connect the dock to an Ethernet LAN with an Ethernet cable 6 USB 3 0 connect...

Page 55: ...ticky Keys Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt Left Shift Num Lock Turn on or turn off Mouse Keys Left Alt Left Shift PrtScn or PrtSc Turn on or turn off High Contrast For more information go to https windows microsoft com and then search using any of the following keywords keyboard shortcuts key combinations shortcut keys Ease of Access Center Ease of Access Center ...

Page 56: ...n start programs open menus click objects on the screen dictate text into documents and write and send e mails Everything you do with the keyboard and mouse can be done with only your voice To use Speech Recognition do the following 1 Go to Control Panel and ensure that you view Control Panel by Category 2 Click Ease of Access Speech Recognition 3 Follow the instructions on the screen Screen reade...

Page 57: ...ovo provides electronic documentation in accessible formats such as properly tagged PDF files or HyperText Markup Language HTML files Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image wh...

Page 58: ...fort and performance If your work area is not in an office setting ensure to take special note of employing active sitting and taking work breaks Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs You can find some of these options at http www3 lenovo com us en accessories and upgrades c ACCESSORY menu id Accessories_Upgrades Explore y...

Page 59: ...ver Wipe it with a lint free cloth dampened in mild soap and water Avoid applying liquids directly to the cover Cleaning the keyboard Wipe the keys one by one with a lint free cloth dampened in mild soap and water If you wipe several keys at a time the cloth might hook onto an adjacent key and possibly damage it Avoid spraying cleaner directly onto the keyboard To remove any crumbs or dust from be...

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Page 61: ...ect password to start using the computer When this icon is displayed type a power on password or a supervisor password Supervisor password The supervisor password protects the system information stored in the ThinkPad Setup program It provides the following security features If only a supervisor password is set a password prompt is displayed when you try to start the ThinkPad Setup program Unautho...

Page 62: ...ssword and store it in a safe place If you forget the user hard disk password or both user and master hard disk passwords Lenovo cannot reset your passwords or recover data from the storage drive You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced Proof of purchase is required and a fee will be charged for parts and service Notes The eD...

Page 63: ... encrypt all user and system files including the swap and hibernation files BitLocker uses the TPM to provide enhanced protection for your data and to ensure early boot component integrity A compatible TPM is defined as a V2 0 TPM To check the BitLocker status go to Control Panel view Control Panel by Category and click System and Security BitLocker Drive Encryption For more information see the he...

Page 64: ...ly To enable fingerprint authentication enroll your fingerprints first You can set the fingerprint reader in the fingerprint program if available You also can change the following settings in the ThinkPad Setup program To change the settings in the ThinkPad Setup program see Using the ThinkPad Setup program on page 50 Enrolling your fingerprints To enable fingerprint authentication enroll your fin...

Page 65: ... stored on the storage drive before you dispose of sell or hand over your computer You can use the following methods to delete data from the storage drive Move the data to the Recycle Bin and then empty the Recycle Bin Format your storage drive using the software to initialize it Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings These opera...

Page 66: ...ate Drive tool Using firewalls If your system is preinstalled with a firewall program it protects against computer Internet security threats unauthorized access intrusions and Internet attacks It also protects your privacy For more information about how to use the firewall program see the help system that comes with the program Protecting data against viruses Lenovo provides a full version of anti...

Page 67: ...t the drive that contains the operating system installation program for example USB HDD Then press Esc 6 Select Restart and ensure that OS Optimized Defaults is enabled Then press F10 to save the settings and exit the ThinkPad Setup program 7 Follow the on screen instructions to install the device drivers and necessary programs See Installing device drivers on page 50 8 After installing the device...

Page 68: ...uter up to date Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site Update packages can contain applications device drivers UEFI BIOS flashes or software updates When Lenovo Companion connects to the Lenovo Support Web site the program automatically recognizes the following information and determines what updates are available for your computer Machi...

Page 69: ...tart your computer with one of the provided options You can press F9 to restore to the default settings Changing the startup sequence In some cases you might have to change the startup sequence so that the computer starts from a desired device when powered on Read this topic to learn how to change the computer startup sequence Attention After you change the startup sequence ensure that you select ...

Page 70: ... installed on the computer of the network administrator For instructions on how to update the UEFI BIOS go to http www lenovo com support BIOS menu This topic introduces the following BIOS menus of your computer Main menu Config menu Date Time menu Security menu Startup menu Restart menu Note Depending on the model and operating system the menu items and the default value might change without noti...

Page 71: ...Both boot mode with Legacy first UEFI IPv4 Network Stack Values Disabled Enabled Description Enable or disable Internet Protocol Version 4 IPv4 network stack for UEFI environment This menu is displayed only in UEFI Only boot mode or Both boot mode with UEFI first UEFI IPv6 Network Stack Values Disabled Enabled Description Enable or disable Internet Protocol Version 6 IPv6 network stack for UEFI en...

Page 72: ...the Fn key works as the Ctrl key and the Ctrl key works as the Fn key F1 F12 as primary function Values Disabled Enabled Description If you select Enabled pressing the function keys directly inputs F1 F12 If you select Disabled pressing the function keys directly initiates the special function printed as an icon on each key To temporarily switch the above two functions press Fn Esc Fn Sticky key V...

Page 73: ...ties Normally it is not necessary to change the setting Power On with AC Attach Values Disabled Enabled Description Enable or disable a feature that turns on the computer when the ac power adapter is attached Disable Built in Battery Values No Yes Temporarily disable the built in battery for servicing the computer After selecting this item the computer will be automatically powered off Note The ba...

Page 74: ...pe Values PC ANSI VT100 PC ANSI VT UTF8 Description Select the console type for AMT This console type must match the Intel AMT remote console Date Time menu Note The BIOS menu items might change without notice Depending on the model the default value might vary System Date Descriptions Set or change the date of the system System Time Descriptions Set or change the time of the system Security menu ...

Page 75: ...racters 4 x 12 Descriptions Specify a minimum length for power on passwords and hard disk passwords If a supervisor password is set you cannot change the minimum length until you log in as a supervisor Power On Password Values Disabled Enabled Descriptions Set a power on password to protect the computer from unauthorized access For more information see Passwords introduction on page 43 Hard Disk x...

Page 76: ...n Execution Prevention Values Disabled Enabled Descriptions Some computer viruses and worms cause memory buffers to overflow By enabling this option you can protect your computer against attacks from such viruses and worms If the option is enabled but you find that a program does not run properly disable this option first and then reset the settings Virtualization Intel Virtualization Technology V...

Page 77: ...ems from loading when you turn on the computer Platform Mode Values Setup Mode User Mode Descriptions Specify the system operating mode Secure Boot Mode Values Standard Mode Custom Mode Descriptions Specify the Secure Boot mode Reset to Setup Mode Descriptions Use this option to clear the current platform key and reset Platform Mode to Setup Mode Restore Factory Keys Descriptions Use this option t...

Page 78: ...emotely through network management software UEFI Legacy Boot Values Both UEFI Only Legacy Only Descriptions Define the system boot capability UEFI Legacy Boot Priority Values Legacy First UEFI First Description Select the boot priority between UEFI and Legacy CSM Support for UEFI only Values Yes No Description Compatibility Support Module CSM is required for starting the legacy operating system If...

Page 79: ... that are already integrated into the client computer and the network Desktop Management Interface The UEFI BIOS of your computer supports an interface called System Management BIOS SMBIOS Reference Specification version 2 8 or later SMBIOS provides information about the hardware components of your computer It is the responsibility of the UEFI BIOS to provide information about itself and the devic...

Page 80: ...N feature is enabled and the computer is connected to a LAN the network administrator can start the computer remotely from a management console using a remote network management program To enable or disable the Wake on LAN feature do the following 1 Restart the computer When the logo screen is displayed press F1 to start the ThinkPad Setup program 2 Select Config Network The Network submenu is dis...

Page 81: ...have experienced and how you resolved the minor issues If you ever need to run a recovery on your computer to return the preinstalled contents onto the machine the following tips might help along the way 1 Remove all external devices such as the printer and keyboard 2 Ensure that your battery is charged and your computer has the ac power connected 3 Access ThinkPad Setup and load the default setti...

Page 82: ...from the computer removable battery and the ac power adapter Plug in the ac power adapter while keeping the removable battery out of the computer If the computer does not turn back on continue with step 3 Note When the computer starts up and enters the Windows environment use the proper shutdown procedure to turn off the computer When the computer is off reattach the removable battery and restart ...

Page 83: ...e 0187 EAIA data access error Solution The access to EEPROM is failed Have the computer serviced Message 0188 Invalid RFID Serialization Information Area Solution The EEPROM checksum is not correct block 0 and 1 The system board should be replaced and the box serial number must be reinstalled Have the computer serviced Message 0189 Invalid RFID configuration information area Solution The EEPROM ch...

Page 84: ... a problem Shut down the computer immediately and have the computer serviced Message Error The non volatile system UEFI variable storage is nearly full Note This error indicates that the operating system or programs cannot create modify or delete data in the non volatile system UEFI variable storage due to insufficient storage space after POST The non volatile system UEFI variable storage is used ...

Page 85: ... built in battery reset the computer by inserting a straightened paper clip into the emergency reset hole Wait for one minute Then reconnect all power resources 2 Replace the system board service provider only 0002 Internal bus error Replace the system board service provider only 0281 General embedded controller error Replace the system board service provider only 0282 Memory module error 1 Reinst...

Page 86: ...memory size and the memory speed 5 Run diagnostic programs See Diagnosing problems with Lenovo Companion on page 63 Ethernet problems Problem My computer cannot connect to the network Solution Ensure that The cable is installed correctly The network cable must be securely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub The maximum allowable distance f...

Page 87: ... Ethernet cable Ensure that the link partner is set to auto negotiate Ensure that the switch is 802 3ab compliant gigabit over copper Wireless LAN problem Problem I cannot connect to the network using the built in wireless network card Solution Ensure that The Airplane mode is off Your wireless LAN driver is the latest version Your computer is within the range of a wireless access point The wirele...

Page 88: ...that the correct device driver is installed by doing the following 1 Go to Control Panel and then change the view of Control Panel from Category to Large icons or Small icons 2 Click Keyboard 3 Click the Hardware tab In the Device Properties section ensure that you see this message Device Status This device is working properly If keys on the keyboard still do not work have the computer serviced Pr...

Page 89: ... your hard disk drive by using partition software information about that partition or the master boot record might have been destroyed Do the following to try to solve the problem 1 Turn off the computer and then turn it on again 2 If you still see only the cursor on the screen do the following If you have used partition software examine the partition on the hard disk drive by using the software a...

Page 90: ... external monitor If you cannot find your monitor on the list stop the installation of this driver and use the driver shipped with your monitor 12 After updating the driver click Close Problem Incorrect characters are displayed on the screen Solution Ensure that you install the operating system and program correctly If the problem persists have the computer serviced Problem I try to turn off my co...

Page 91: ...on the screen Solution Ensure that you follow the correct procedure when installing the operating system and program If they are installed and configured correctly but the problem still persists have the external monitor serviced Problem The Extend desktop function does not work Solution Enable the Extend desktop function See Using an external display on page 30 Problem I am using the Extend deskt...

Page 92: ...ion It is normal for the sliders to change position when certain sound programs are used The programs are aware of the settings in the Volume Mixer window and are enabled to change the settings themselves An example is the Windows Media Player program Usually the program has sliders available to control the sound from within the program Problem The balance slider cannot completely mute one channel...

Page 93: ...er is dirty stained or wet Solution Gently clean the surface of the reader with a dry soft lint free cloth Problem The reader often fails to enroll or authenticate your fingerprint Solution If the surface of the reader is dirty stained or wet gently clean the surface of the reader with a dry soft lint free cloth For tips on how to maintain the fingerprint reader see Using the fingerprint reader on...

Page 94: ... have the ac power adapter and your computer serviced Power problems Print these instructions now and keep them with your computer for reference later Problem My computer is getting no power at all Solution Check the following items 1 Verify the power button The power button is illuminated whenever the computer is on 2 Check all power connections Remove any power strips and surge protectors to con...

Page 95: ...erating environment on page 10 If the problem persists have the computer serviced Problem A critical low battery error occurs and the computer immediately turns off Solution The battery power is getting low Plug the ac power adapter into an electrical outlet and then into the computer Alternatively replace the battery with a charged one Problem The computer display remains blank after you press Fn...

Page 96: ...es or folders is slow Solution Apply the disk defragmentation tool in the Windows operating system for faster access to the data Software problem Problem A program does not run properly Solution Ensure that the problem is not being caused by the program Check that your computer has the minimum required memory to run the program See the manuals supplied with the program Check the following The prog...

Page 97: ...Refer to Diagnosing problems with Lenovo Companion on page 63 and run a diagnostic test of the USB connector Chapter 7 Troubleshooting computer problems 79 ...

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Page 99: ...ng system Start the computer from an external device Restore the Windows operating system from a system image To use advanced startup options do the following Note The items in the graphical user interface GUI might change without notice 1 Open the Start menu and then click Settings Update security Recovery 2 In the Advanced startup section click Restart now Troubleshoot Advanced options 3 Select ...

Page 100: ...lowing process 1 Connect a proper USB drive at least 16 GB of storage to the computer 2 Type recovery in the search box on the taskbar Then click Create a recovery drive 3 Click Yes in the User Account Control window to allow the Recovery Media Creator program to start 4 In the Recovery Drive window follow the instructions on the screen to create a recovery USB drive Using the recovery USB drive I...

Page 101: ...sion slot cover for at least two seconds Touch the static protective package that contains the part to other unpainted metal surface on the computer for at least two seconds When possible remove the static sensitive part from the static protective package and install the part without setting it down When this is not possible place the static protective package on a smooth level surface and place t...

Page 102: ...ion When the built in battery is not disabled When your computer is connected to ac power Besides the computer will not start after you reinstall the base cover assembly To start the computer disconnect the ac power adapter and then reconnect it to the computer To replace the base cover assembly do the following 1 Disable the built in battery See Disabling the built in battery on page 83 2 Ensure ...

Page 103: ...6 Install the new base cover assembly in place And then tighten the screws to secure the base cover assembly 7 Install the screw caps Chapter 9 Replacing devices 85 ...

Page 104: ... Before you start the replacement touch a grounded metal object This action reduces any static electricity from your body Static electricity might damage the memory module Do not touch the contact edge of the memory module Otherwise the memory module might get damaged To replace a memory module do the following 1 Disable the built in battery See Disabling the built in battery on page 83 2 Ensure t...

Page 105: ...til it snaps into place 2 Ensure that the memory module is firmly installed in the memory slot and cannot be moved easily 7 Reinstall the base cover assembly See Replacing the base cover assembly on page 84 8 Turn the computer over Connect the ac power adapter and all cables to the computer Chapter 9 Replacing devices 87 ...

Page 106: ...lid state drive might get damaged Do not make the M 2 solid state drive subject to physical shocks or vibration Put the M 2 solid state drive on a soft material such as cloth to absorb physical shocks To replace the M 2 solid state drive do the following 1 Disable the built in battery See Disabling the built in battery on page 83 2 Ensure that the computer is turned off and disconnected from ac po...

Page 107: ...v and print the following instructions To replace the speaker assembly do the following 1 Disable the built in battery See Disabling the built in battery on page 83 2 Ensure that the computer is turned off and disconnected from ac power and all cables 3 Close the computer display and turn the computer over 4 Remove the bottom cover See Replacing the base cover assembly on page 84 5 Detach the conn...

Page 108: ...6 Remove the speaker assembly 7 Install the new speaker assembly in place 90 ThinkPad 13 2nd Gen User Guide ...

Page 109: ... assembly See Replacing the base cover assembly on page 84 10 Turn the computer over again Connect the ac power adapter and all cables to the computer Replacing the coin cell battery Before you start read Important safety information on page v and print the following instructions Chapter 9 Replacing devices 91 ...

Page 110: ...ery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery or coin cell battery To replace the coin cell battery do the following 1 Disable the built in battery See Disabling the built in battery on page 83 2 Ensure that the computer is turned off and disconnected from ac power and all cables 3 Close the computer display and turn the compute...

Page 111: ...ty information on page v and print the following instructions To remove the keyboard do the following Note You might be instructed to slide the keyboard frame forward or backward in some of the following steps In this case ensure that you do not press and hold the keys while sliding the keyboard frame Otherwise the keyboard frame cannot be moved 1 Turn off the computer and disconnect the ac power ...

Page 112: ... screws 4 Pivot the keyboard slightly upward as shown by arrow 1 until you can see the connectors on the bottom side of the keyboard Then turn the keyboard over as shown by arrow 2 94 ThinkPad 13 2nd Gen User Guide ...

Page 113: ...e keyboard on the palm rest and detach the connectors Then remove the keyboard To install the new keyboard do the following 1 Attach the connectors and then turn the keyboard over Chapter 9 Replacing devices 95 ...

Page 114: ... the front edge of the keyboard the edge that is close to the display is under the frame of the keyboard bezel 3 Ensure that the screw heads are exposed completely Otherwise reveal the screw heads by sliding the keyboard frame forward 96 ThinkPad 13 2nd Gen User Guide ...

Page 115: ...Tighten the screws to secure the keyboard in place 5 Slide the keyboard frame backward by 2 5 mm 0 1 inch to hide the latches of the keyboard frame under the keyboard bezel Chapter 9 Replacing devices 97 ...

Page 116: ...des of the keyboard as shown to push the keyboard frame backward Ensure that there is no gap between the keyboard frame and keyboard bezel 7 Turn the computer over again Connect the ac power adapter and all cables 98 ThinkPad 13 2nd Gen User Guide ...

Page 117: ...wing questions before you call for help Then you are able to get help as quickly as possible What is the problem Is it continuous or intermittent Is there an error message What is the error code if any What operating system are you using Which version Which software applications were running at the time of the problem Can the problem be reproduced If so how Recording system information The serial ...

Page 118: ...at http www lenovo com support Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at http www lenovo com support This Web site is updated with the latest support information such as the following Drivers and software Diagnostic solutions Product and service warranty Product and parts details User guides and manuals Knowledge base and frequently asked ...

Page 119: ...escription of the problem Exact wording of any error messages Hardware and software configuration information for your system Telephone numbers For a list of the Lenovo Support phone numbers for your country or region go to http www lenovo com support phone or refer to the Safety Warranty and Setup Guide that comes with your computer Note Phone numbers are subject to change without notice The late...

Page 120: ...102 ThinkPad 13 2nd Gen User Guide ...

Page 121: ...the Bluetooth Specification version 4 2 as defined by the Bluetooth Special Interest Group SIG However the Windows operating system might limit the support only on the Bluetooth Specification version 4 1 Usage environment and your health This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency RF safety standards and recommendations therefor...

Page 122: ...ce prior to turning on the computer Locating the UltraConnect wireless antennas ThinkPad notebook computers feature an integrated UltraConnect wireless antenna system built into the display for optimal reception enabling wireless communication wherever you are For computer models with an aluminum lid 1 Wireless LAN antenna auxiliary 2 Wireless WAN antenna main 104 ThinkPad 13 2nd Gen User Guide ...

Page 123: ...it is not protected against harmful interference even if the interference is caused by a device of the same type and it also cannot cause any interference to primary type devices Mexico wireless radio compliance information Advertencia En Mexico la operación de este equipo estásujeta a las siguientes dos condiciones 1 es posible que este equipo o dispositivo no cause interferencia perjudicial y 2 ...

Page 124: ...ng the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an authorized dealer or service representative for help Le...

Page 125: ...gainst interference with licensed communication devices German Class B compliance statement Deutschsprachiger EU Hinweis Hinweis für Geräte der Klasse B EU Richtlinie zur Elektromagnetischen Verträglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2014 30 EU zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU Mitgliedsstaaten und ...

Page 126: ... with rated current less than or equal to 20 A per phase Japan notice for ac power cord The ac power cord shipped with your product can be used only for this specific product Do not use the ac power cord for other devices Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema a...

Page 127: ... each geography This label is applied to various products to indicate that the product is not to be thrown away but rather put in the established collection systems for reclaiming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the...

Page 128: ...sed components such as a printed circuit board or drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed inside your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you need...

Page 129: ...o include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any...

Page 130: ...r guide for your product For proper collection and treatment go to http www3 lenovo com us en social_responsibility environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for China 112 ThinkPad 13 2nd Gen User Guide ...

Page 131: ...ment RoHS recast or RoHS 2 For more information about Lenovo worldwide compliance on RoHS go to http www lenovo com rohs communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment WEEE Ukraine RoHS India RoHS RoHS compliant as per E Waste Manageme...

Page 132: ...114 ThinkPad 13 2nd Gen User Guide ...

Page 133: ...Taiwan RoHS Appendix C Restriction of Hazardous Substances RoHS Directive 115 ...

Page 134: ...116 ThinkPad 13 2nd Gen User Guide ...

Page 135: ...novo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when the computer has been inactive for a specified length of time Power plan Default when plugged into ac power Turn off the display After 10 minutes Put the computer to sleep After 30 minutes To awaken...

Page 136: ...4 Click the Power Management tab 5 Clear the Allow this device to wake the computer check box 6 Click OK 118 ThinkPad 13 2nd Gen User Guide ...

Page 137: ...cation Lenovo may make improvements and or changes in the product s and or the application s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo...

Page 138: ...ense including any Linux agreement s which may accompany software included with this product Lenovo may update this document at any time without notice To obtain the most up to date documentation for your computer go to http www lenovo com support 120 ThinkPad 13 2nd Gen User Guide ...

Page 139: ...subsidiaries in the U S and or other countries Microsoft Windows Direct3D BitLocker and Cortana are trademarks of the Microsoft group of companies The terms HDMI and HDMI High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries USB C is a trademark of USB Implementers Forum Other company product and service names ma...

Page 140: ...122 ThinkPad 13 2nd Gen User Guide ...

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