Lennox 12U67 Operating, Troubleshooting And Technical Cheat Sheet Download Page 1

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iComfort

S30

Smart Thermostat

Color Touchscreen Programmable

Wi-Fi Communicating Thermostat

ACC-15-03 September 22, 2015

Revised February 23, 2016

(12U67)

CHEAT SHEET TOPICS

AND TROUBLESHOOTING

TIPS

Summary of Contents for 12U67

Page 1: ... 1 iComfort S30 Smart Thermostat Color Touchscreen Programmable Wi Fi Communicating Thermostat ACC 15 03 September 22 2015 Revised February 23 2016 12U67 CHEAT SHEET TOPICS AND TROUBLESHOOTING TIPS ...

Page 2: ... 13 4 3 Electrical Discharge 13 4 4 Screen Locks Up or Goes Blank 13 5 Dealer Portal 14 5 1 Spoofing 14 5 2 Remote View and Control 14 6 Creating Consumer Portal Account 14 6 1 Setting Up Account 14 6 2 Adding System to Consumer Account 15 7 Removing System from your Consumer Portal Account 15 7 1 Remove Home 15 7 2 Move Out 15 8 IComfort Mobile Setup Application 16 8 1 Operating System Requiremen...

Page 3: ...ives 24VAC power from the indoor unit over two wires and communicates with the indoor unit and the rest of the HVAC system through two different wires Wiring from the Smart Hub to the indoor unit should be limited to 300 feet or less for 18 AWG wire 1 3 2 Smart Hub to Mag Mount Terminal Connections Type Smart Hub Terminal Labels Mag Mount Terminal Labels Terminal Color Function RS 485 Yellow Two w...

Page 4: ...dition Smart hub indicator display location Figure 1 Smart Hub Indicators and Connectors 1 4 2 General Rules S Unlit indicators show there is no power to the Smart Hub or its software has suffered a critical initialization error S Steady amber indicators show Smart Hub boot up and self check processes are in progress or have com pleted Boot up and self checks normally complete rapidly so amber ind...

Page 5: ...twork connection with an other Smart Hub in the home or with a mobile device running the iComfort S30 service maintenance application S Steady green when the Smart Hub is connected to a mobile device running the iComfort S30 service maintenance application through a Lennox managed local network connection This is considered a transient state because the mobile device will disconnect from the Lenno...

Page 6: ...D Display Two wire serial RS 485 interface 3 3 V signaling up to 400 feet to Mag Mount 18 AWG wire 1 6 Networking Multiple Smart Hubs Single Smart Hub Group Thermostat software release 3 00 S If more than eight iComfort S30 Smart Thermostat HVAC are needed in a home they can be segregated into groups with each group containing eight or less Smart Hubs n Group 0 is for a stand alone Smart Hub or th...

Page 7: ... they are spread among several groups 2 Mag Mount 2 1 Mounting to 2x4 Electrical J Box 2 1 1 Short Term Recommendation Use Honeywell back plate from LPP store part X5392 2 1 2 Back plate Long Term We will enlarge the existing back plate to cover 2 x 4 J box and replacement of larger stats with the iComfort S30 2 1 3 Wiring Connections 2 1 3 1 Wire gauge and Maximum Run Length The Smart Hub connect...

Page 8: ... is the most common issue n There has been a software error in the Mag Mount processor n There has been an internal hardware error in the Mag Mount S Off Possible causes n Mag Mount is not receiving power from the Smart Hub Check wiring at Mag Mount and Smart Hub A mis wiring will not cause any damage but will prevent the system from operating n There has been a serious Mag Mount internal hardware...

Page 9: ...bleshooting with Display Removed Check for 12VDC on Mag Mount terminals and 2 2 4 HD Display Interface Electrical Do not push on terminals S Ground S 5 VDC S RX S TX S Sense Figure 4 Mag Mount HD Display Contactors ...

Page 10: ...n the home and enable Smart Away B Go to Menu Settings Away and toggle the smart away button to ON Also set the away set points 3 2 IComfort Thermostat Application A Smart Away can also be enabled using the mobile device iComfort Thermostat application Go to your mobile device and start the iComfort Thermostat application B Go to My homes and select the first system Then select menu settings away ...

Page 11: ...i B Wi Fi network will show not connected Press on not connected C Select other D The enter new network information screen will appear Enter the name of the hidden network E Select Security Options are none WEP WPA and WPA2 DO NOT USE A GUEST OR UNSECURE ACCESS POINT F Once security type is selected a password field will appear Enter the password and press join to contin ue NOTE If you wish to see...

Page 12: ... and possibility fix your issue remotely recommended F Check that you agreed to the Lennox EULA Press on LENNOX EULA to read the end user license agree ment If the setup and connection to the Lennox server is successful a green check mark will appear above the service icon under the wi fi menu option 4 1 3 Adding Additional Thermostat to your Consumer Account This information should have already b...

Page 13: ...lly 4 3 Electrical Discharge Display will indicate error unable to communicate with Smart Hub This pop up will be on the display for 3 minutes which will cause the watchdog to reset the Display after three minutes All will recover fine after the reset This whole process took between 5 6 minutes 4 4 Screen Locks Up or Goes Blank If the HD Display screen freezes or goes blank then perform a reset Re...

Page 14: ...llow you access to all customers assigned to that dealer You will be able to view and remote into a customer s account just like the dealer can if the homeowner has given permis sion to do so 5 2 Remote View and Control Dealer will only be able to remote view or control dealer control center section and configurable parameters only if Dealer Remote View and Control has been enabled at the homeowne...

Page 15: ... F Your system should appear momentary on the consumer portal screen 7 Removing System from your Consumer Portal Account A system can be removed using either the Consumer Portal or directly from the HD Display There are two methods that are available to remove the system either remove home or move out NOTE If you have given your dealer remote in access they will no longer be able to remotely acces...

Page 16: ... eight digits of the Smart Hub SSID as the password example E3005200 F Once connected to the mobile device the Smart Hub center ring LED turns solid green G Start the iComfort Mobile Setup Application and make sure you connect to the correct Smart hub by checking the serial number NOTE The serial number check is only needed if multiple Smart Hubs are shown For example if you have three systems and...

Page 17: ...he Smart Hub will auto disconnect from the mobile device Repeat procedures to reconnect 8 3 Connecting iComfort Mobile Setup Application to Smart Hub using Smart Hub Wi Fi alternative method From the home screen go to menu settings advanced settings pair Smart Hub to iComfort dealer commis sioning app selection It will auto connect to iComfort Mobile Setup Application and start you at the dealer c...

Page 18: ... to your mobile device s owners manual on how to use your Wi Fi Connection tool E To connect to the Smart Hub use the last eight digits of the Smart Hub SSID as the password E3005200 F Once connected to the mobile device the Smart Hub center ring LED turns solid green G Start the iComfort Mobile Setup Application and make sure you connected to the correct Smart hub by checking the serial number an...

Page 19: ... not detect the Smart Hub Short Term Fix Turn off Wi Fi in the thermostat Once the thermostat Wi Fi is disabled the iComfort Mobile Setup Application will be able to detect the Smart Hub and connect to it Go to thermostat home screen and touch the menu icon Touch settings and then wi fi to access the Wi Fi setting screen Toggle the option to OFF NOTE Remember to turn on the thermostat Wi Fi once s...

Page 20: ...urn your mobile data setting back on when you are finished with the Lennox Mobile Setup application 2 Mag Mount Front Cover and HD Display Issue When mag mount is powered and the HD Display is not attached there is a bright blue LED that can be seen on the front If it is solid blue then you have voltage It also indicates the mag mount is communicating with the smart hub If the blue LED is blinking...

Page 21: ...on and is flush with the case PROXIMITY SENSOR RESET BUTTON SPEAKER FOR FUTURE USE FOR FUTURE USE 4 Mag Mount Mounting Screw and HD Display Issue There has been a few instances were the Mag Mount screw used to secure the device to the wall at the 6 O clock position pushes the Mag Mount out enough to sever the electrical communication connection between the HD Display and Mag Mount Solution Remove ...

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