9
Table 2. Alert Codes and Troubleshooting
GF= Gas Furnace, AH=Air Handler, ID=Indoor unit (GF or AH), HP=Heat Pump, AC=Air Conditioner, OD=Outdoor Unit (AC or HP), PA=Pure Air S, ZA=Zone system and TS=Thermostat
Alert
Code
Inverter
Flash
Code
Priority
Condition
Actual Displayed
Alert Text
Under dealer
control center >
Notifications
Component or System Operational State and Troubleshooting Tip
How to clear alert code
38
Service
Urgent
Not Heating
when Requested
The system has not been able to turn on the heating for more than 45 minutes.
• The system will go off-line for 60 minutes and will attempt to restart itself.
• Run the system in diagnostic mode and verify that it matches actual equipment operation.
•
S30
: Go to
menu
>
settings
>
advanced settings
>
dealer control center
>
diagnostics
and
press the
start diagnostics
button.
•
S40
: Go to
Menu
>
Settings
>
Advanced Settings
>
View Service Support Center
>
Diagnostics
and select
Select All
and the secure S
tart
button.
•
Check for other alert codes that may be preventing the system from operating as expected.
•
Check all heating equipment to determine cause.
• Recycle power.
Automatically clears when the system
detects that the issue no longer exists.
39
Service
Urgent
No Cooling
when Requested
The system has not been able to turn on the cooling for more than 45 minutes.
• The system will go off-line for 60 minutes and will attempt to restart itself.
• Run the system in diagnostic mode and verify that it matches actual equipment operation.
•
S30
: Go to
menu
>
settings
>
advanced settings
>
dealer control center
>
diagnostics
and
press the
start diagnostics
button.
•
S40
: Go to
Menu
>
Settings
>
Advanced Settings
>
View Service Support Center
>
Diagnostics
and select
Select All
and the secure S
tart
button.
•
Check for other alert codes that may be preventing the system from operating as expected.
•
Check all cooling equipment to determine cause.
• Recycle power.
This alert code will automatically clear when
the system detects the issue no longer
exists.
