TROUBLE SHOOTING
Before taking the unit to be repaired, please check the following table when a problem
occurs. Consult your dealer or service center if the problem cannot be solved with the
following information.
Problem
Remedy
(Power) System does not
turn on or does not respond
to the Remote control.
-
Make sure AC power plug is connected to the wall
socket outlet properly and it has power.
-
If this does not help, leave the unit unplugged before
seeking advice.
(Remote control) No
functions or short range.
-
Insert new batteries.
-
Aim remote directly towards the remote sensor
located in center of speaker.
(Pairing the product) Cannot
pair successfully.
-
Check whether the speaker is in off or searching
mode.
-
Check whether there are other Bluetooth receivers
around your Bluetooth device. Turn them off to avoid
any disturbance. Attempt to pair again.
Cannot play properly, the
music plays intermittently.
-
Check whether the distance between the speaker
and your Bluetooth device is out of its working
distance (10m).
-
Check whether there are some obstacles blocking the
communication between the speaker and the
Bluetooth device.
-
Move the speaker or the Bluetooth device to get the
best reception.
The sound is distorted.
-
Check the volume setting on both the speaker and
your Bluetooth device and adjust the volume to a
suitable level.
