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20
to check periodically automatically (this is the default). If IR1 detects that
newer software is available, it asks if you want to go ahead with an update.
If you agree, the new software is then downloaded and installed. After a
software upgrade, all user settings are maintained.
CAUTION: Before starting a software upgrade, ensure that IR1 is plugged
into a stable mains power connection. Disconnecting power during a
software update may permanently damage the unit.
To turn automatic checking on or off, select Menu > System settings
>Software update >Auto-check setting.
9.2 Factory reset
A factory reset resets all user settings to default values, so time/date,
network configuration and presets are lost. However, the radio’s current
software version is maintained.
To perform a factory reset, select Menu > System settings > Factory reset
Proceed > Yes.
10 Troubleshooting and error messages
10.1Error messages
Message
Description
Example
Failed to connect
Correct key entered,
But router rejects request
MAC filtering enabled
on router
Format error
Cannot recognize file format
-independent of network
Received.wma, but
found that the stream
wasn’t WMA when
trying to decode
Network error
Problem past router -incorrect
data being received from network
Data obtained from
server is unreadable.
Network not ready Problem with connection to router Router switched off
Network timeout
Problem past router – no
response being received from
network
Service not
available (DAB)
No DAB reception
Streaming IR station
and suddenly station
becomes unavailable
Problem
Cause
Solutions
Cannot connect
to network
Network down
Check that network is
working between a
computer and the router
Router restricts access to
listed MAC addresses
Obtain the IR1 MAC address
from Menu > System settings
> Network > View settings
and add to router list.
Check distance to router; see
if a computer can connect to
the network in this location
Note: IR1 has separate MAC
addresses for wired and
wireless networks; only the
current network adaptor
method address is displayed,
but the other address can
be obtained by changing the
first pair of digits between
‘00’ (wireless) and ‘02’ (wired)
Cannot connect
to network
10.2 Troubleshooting
Insufficient Wi-Fi signal
strength
Change encryption method
on router. IR1 supports WEP,
WPA and WPA2
Setup network manually
through Menu > System
settings > Network > Manual
settings
Check the following ports are
open on the router: UDP and
TCP ports 80 and 123; DNS
port 53. Windows shares:
ports 135 – 139 and 445.
Unknown encryption
method
Unusual network
configuration
Firewall preventing access
Windows Media Player:
varies – non-Microsoft
firewalls may require
configuration for UPnP.
