LEITZ ICON, User Manual, Page: 21 / 476

Leitz Icon Printer User Guide Troubleshooting
21
Connecting to the Wireless Network
If your wireless network does not appear in the list of available networks when running the Wi-Fi Setup Wizard from the
Leitz Icon Control Panel (see
Connecting the Printer Using Your Wireless Network on page 8), check for the following:
• A Wi-Fi router supports many channels. Although parts of the world support channels 12 and 13, the Leitz Icon printer
supports only channels 1-11. Go to the Wireless settings for your router and verify that your router is not set to use
channel 12 or 13. If it is, change the settings to use a channel between 1 and 11. Note that all other devices on the
network will automatically adapt to this change without needing further setup.
If the initial wireless connection is made, but is then lost, check for the following:
• The default setting for some routers is to disconnect devices after a certain period of time.
Go to the setup menu for your router and disable the function for disconnection passive devices or session timeout.
This setting may have a different name, depending on the type of router you are using.
Printing Labels
If you are having trouble printing, check that the print button in the software is green.
If the print button is not green, the software is unable to communicate with the printer; check for the following:
• Make sure power is connected to the printer.
• Make sure the correct printer is selected in the printer drop-down list.
• An old print job may be blocking the print spooler. Check the status of your printer in your Windows or Mac printer
settings.
• If the printer is connected using the USB cable, make sure the cable is connected properly. See Connecting the
Printer Using USB on page 7 for more information.
• If the printer is connected through your wireless network, look for the printer ID in you list of available networks. If you
see your printer ID, the printer is no longer connected to your wireless network and must be reconnected. In most
cases, the printer will automatically reconnect if you unplug the printer power, and then plug it in again. If cycling the
printer power does not cause the printer to reconnect, then you must reconnect it. See
Connecting the Printer Using
Your Wireless Network on page 8 for more information.
• If the printer is connected using Access Point (Soft AP) Mode, make sure your computer is connected to the wireless
network indicated by your printer ID. See Connecting the Printer Using Access Point (Soft AP) Mode on page 11 for
more information.
• Make sure the printer driver is configured correctly for your printer. See Adding the Printer to Your Computer and
Installing the Printer Driver on page 9 for more information.