4
TROUBLESHOOTING
Lights will not go to High Mode:
• Check all wire connections and verify the load and the ground wires are tightly secured.
• Make sure that the sensor is not obstructed.
• Check light level parameter, to find out the amount of light that the sensor is detecting. Cover the sensor lens to simulate darkness
in the room. If the lights come ON, the setpoint needs to be adjusted. If set for minimum, more than 1 fc at the sensor of ambient
light will cause the lights to be held OFF. See the new settings section for instructions.
• If lights still do not turn ON, call 800.879.8585 for technical support.
Lights will not go into Low Mode:
• The time delay can be set from a minimum of 1 seconds to a maximum of 42 minutes 20 seconds (default is 15 minutes.) Ensure
that the time delay is set to the desired delay and that there is no movement within the sensor’s view for that time period.
• To quickly test the unit operation, enable test mode and move out of the sensor’s view. Lights should fade to low mode after 5 seconds.
• If lights still do not fade to Low Mode, call 800.879.8585 for technical support
Lights will not turn OFF:
• Cut Off time may be set to “Disable.”
• Ensure that the Cut Off is set to the desired time and that there is no movement within the sensor’s view for that time period when
the lights are in Low Mode.
• To quickly test the unit operation, enable test mode and move out of the sensor’s view. Lights should fade to low mode after 5
seconds and then turn OFF (if cut off is enabled) after 10 sec.
• If lights still do not turn OFF, call 800.879.8585 for technical support.
False Triggering may occur if the sensor is exposed to high ambient temperature conditions and the unit is set to maximum sensitivity
for PIR detection.
• If this occurs, reduce the PIR sensitivity setting from maximum to a medium point and re-check unit operation.
• If experiencing false triggering during fade down/Off, try increasing the fade time.
Lights do not turn ON:
Check for blinking blue LED. If the LED blinks twice, the sensor has reached its Hold Off setpoint, if the LED blinks 3 times, the sensor
has reached it’s Photocell Light Level setpoint.
Lights suddenly turn off and will not come back on:
Check for blinking blue LED. If the LED blinks twice, the sensor has reached its Hold Off setpoint, if the LED blinks 3 times, the sensor
has reached its Photocell Light Level setpoint.
I forgot my password:
Hold the reset button under the sensor lens for 5 seconds. This will reset the device to default values and allow you to assign a new
password.
I can’t discover the sensor on the app:
If you do not connect with the sensor for 7 days after being powered on and the default password has not been changed, the radio stops
broadcasting. Power cycle the sensor in order to enable the radio.
ORDERING INFORMATION
Catalog #
Description
FDP-301-L7-X
PIR DALI Sensor, 40ft Mount, 4 Pin Connector
FDP-301-L2-X
PIR DALI Sensor, 10ft Mount, 4 Pin Connector
FDP-M1-X
FDP Mask
X=Color (TG = Traffic Gray, W= White)
