17
Problem
Possible Cause
Correction
Your
LeapStory
TM
device has
stopped
working or
does not
turn on
Incorrect battery
polarities.
Ensure that the batteries are
installed correctly.
Weak batteries.
Replace with new batteries.
AC adapter
connection
problem.
Ensure that the AC adapter
connection is good.
Cannot
download
additional
stories
The LeapFrog
®
Connect
LeapStory
™
application is not
installed.
Install LeapFrog
®
Connect
LeapStory
™ application
on your PC or Mac at
leapfrog.com/connect.
The LeapFrog
®
Connect
LeapStory
™
application is not
working.
Disconnect the
LeapStory
™
device and restart the LeapFrog
®
Connect
LeapStory
™ application.
Then, reconnect the
LeapStory
™
device to your computer again
using the USB cord.
Cannot find
any story in
the device
The data in the
LeapStory
™ device
has crashed.
Connect the
LeapStory
™
device to your computer, run the
LeapFrog
®
Connect
LeapStory
™
application, select “Reset” under
Settings and your
LeapStory
™
device will be restored.
Your recorded story will be erased.
Projector
not clear
Projector is out of
focus.
Rotate the
Projector Focus Ring
clockwise or counterclockwise to
adjust the focus of projection display.
Projector lens is dirty.
Wipe the lens with a clean, dry cloth.
Projected
images not
visible
Room is not dark
enough.
Turn off lights to darken room
.
