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For HELP, call In-Touch at 866.461.3123
T r o u b l e s h o o t i n g
If a problem arises, you can check this list for a quick solution. If this
does not resolve your problem, please call In-Touch, our 24/7 customer
care center, at 866.461.3123. Detailed online troubleshooting is also
available at www.lazboyspas.com. You will need your serial number to
access this site.
Important:
Most problems can be quickly resolved by resetting the GFCI
breaker. Try this first before proceeding.
PROBLEM
CAUSE
SOLUTION
Breaker trips
Wiring error
Spa Neutral wire not connected to GFCI
(connected to Neutral bus)
Wrong GFCI
GFCI breaker is wrong size
Circulation
pump not
running
Temperature
limit reached
This is normal. When the water
temperature is 2ºF over the set point
and warmer than 95ºF, the circulation
pump automatically turns OFF to
prevent overheating.
Dirty filters
Thoroughly clean filters. If problem
persists, oils may have accumulated in
the spa. Flush and rinse plumbing.
Drain and thoroughly clean shell (see
pages 38-39).
Foamy
Water
Soaps, skin
oils, or
undissolved
sanitizer
particles
Close the air control valves and allow
filtration cycle to run
Add defoamer
Drain and clean spa
Clean or change filters
Rinse all bathing suits before bathing
Leak
Loose
connection
Check and hand-tighten unions at
heater & pumps, or clamps on jets
Drain open
Close drain valve or replace cap
Light
doesn’t
LED
burnt out
Replace bulb
work
Loose wire
Check wiring harness to LED
Loose plug
Reseat L1 plug on spa pack
Low/no jet
Air lock
Bleed air from the system (page 39)
pressure
Dirty filter
Check and clean or replace filter
Closed jets
Open all jets by turning CCW
Closed valves Open all T-handle shutoff valves on
heater and pumps
ACV open
Close air control valves
Low water
Fill spa 1” above all jets