The Lawn-Boy No-Worry Warranty
A Two-Year Full Warranty (45 day Limited Warranty for Commercial Use)
A Three-Year Power Train Full Warranty for Residential Use (Limited Warranty for Commercial use)
20 in.
Mulching/
Rear Bagging
Lawn Mower
The Lawn-Boy Tru-Start Commitment
A Three-Year Full Warranty (Not applicable for Commercial Use)
Conditions and Products Covered
under the No-Worry Warranty
Lawn-Boy® Inc. and its affiliate, Lawn-Boy Warranty Company, pursuant
to an agreement between them, jointly promise to repair any Lawn-Boy
Product used for residential purposes*, if defective in materials or
workmanship or if it stops functioning due to the failure of a component
for the periods listed below.
This Warranty applies to all 20 in. Lawn-Boy lawn mowers and their
accessories. This warranty covers the cost of parts and labor, but you
must pay transportation costs.
The following time periods apply from the date of purchase:
Products
Warranty Period
Product and Attachments
2 year full warranty
Power Train** (Engine and Transmission)
3 year full warranty
Batteries
1 year
Wear Items (Belts, blades, blade adaptors,
grass bags, cables, and wheels)
90 days
Limited Warranty
under the No-Worry Warranty for Commercial Use
Gas-powered Lawn-Boy Products used at more than one location, or used
for institutional or rental use, are warranted for 45 days against defects
in materials or workmanship. Components failing due to normal wear
are not covered by this warranty.
Coverage under the Tru-Start Commitment
Lawn-Boy® Inc. and its affiliate, Lawn-Boy Warranty Company, pursuant
to an agreement between them, jointly promise that your Tru-Start engine,
when used for residential purposes*, will start on the first or second pull
for three (3) years from the date of purchase, if you provide the routine
maintenance it requires, or we will fix it free of charge.
This Warranty applies to all 20 in. Lawn-Boy lawn mowers. This warranty
covers the cost of parts and labor, but you must pay transportation costs.
This Lawn-Boy Commitment does not apply when the product is used
commercially.*
The following applies to both
the No-Worry Warranty and the Tru-Start Commitment
Owner Responsibilities
You must maintain your Lawn-Boy Product by following the maintenance
procedures described in the
Operator’s Manual
. Such routine
maintenance, whether performed by a dealer or by you, is at your expense.
Items and Conditions Not Covered
There is no other express warranty except for special emission system
coverage on some products. This express warranty does not cover the
following:
•
Cost of regular maintenance service or parts, such as filters, fuel,
lubricants, oil changes, spark plugs, air filters, blade sharpening/worn
blade on mowers, cable/linkage adjustments, or brake and clutch
adjustments
•
Any product or part which has been altered or misused and requires
replacement or repair due to accidents or lack of proper maintenance
•
Repairs necessary due to improper battery care, failure to use fresh
fuel (less than one month old), or failure to properly prepare the unit
prior to any period of non-use over one month
•
Pickup and delivery charges
•
Operational misuse, neglect, or accidents
•
Repairs or attempted repairs by anyone other than an Authorized
Lawn-Boy Service Dealer
•
Repairs or adjustments to correct starting difficulties due to the
following:
–
Failure to follow proper maintenance procedures
–
Rotary mower blade striking an object
–
Contaminants in the fuel system
–
Improper fuel (consult your
Operator’s Manual
if in doubt)
–
Failure to drain the fuel system prior to any period of non-use
over one month
•
Special operational conditions where starting may require more than
two pulls:
–
First time starts after extended period of non-use over one month
or seasonal storage
–
Cool temperature starts such as those found in early spring and
late autumn
–
Improper starting procedure
If you are having difficulty starting your unit, please check the
Operator’s
Manual
to ensure that you are using the correct starting procedures. This
can save an unnecessary visit to a Service Dealer.
Instructions for Obtaining Warranty Service
If you think that your Lawn-Boy Product contains a defect in materials or
workmanship, or if a normal, able-bodied adult can no longer start your
product’s engine in one or two pulls, follow this procedure:
1.
Contact any Authorized Lawn-Boy Service Dealer to arrange service
at their dealership. To locate a dealer convenient to you, refer to
the
Yellow Pages
of your telephone directory (look under “Lawn
Mowers”) or access our web site at www.Lawn-Boy.com. You may
also call the numbers listed in item #3 to use the 24-hour Lawn-Boy
Dealer locator system.
2.
Bring the product and your proof of purchase (sales receipt) to the
Service Dealer. The dealer will diagnose the problem and determine
if it is covered under warranty.
3.
If for any reason you are dissatisfied with the Service Dealer’s
analysis or with the assistance provided, contact us at: Customer
Care Department, Consumer Division, Lawn-Boy Warranty Company,
8111 Lyndale Avenue South, Bloomington, MN 55420-1196; or call
us toll free at 866-216-6032 (U.S. customers) or 866-216-6031
(Canadian customers).
General Conditions
All repairs covered by these warranties must be performed by an
Authorized Lawn-Boy Service Dealer using Lawn-Boy approved
replacement parts.
Neither Lawn-Boy® Inc. nor Lawn-Boy Warranty Company is liable
for indirect, incidental, or consequential damages in connection with
the use of the Lawn-Boy Products covered by these warranties,
including any cost or expense of providing substitute equipment
or service during reasonable periods of malfunction or non-use
pending completion of repairs under these warranties.
Some states do not allow exclusions of incidental or consequential
damages, so the above exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Countries Other than the United States or Canada
Customers who have purchased Lawn-Boy products exported from the United States or Canada should contact their Lawn-Boy Distributor (Dealer)
to obtain guarantee policies for your country, province, or state. If for any reason you are dissatisfied with your Distributor’s service or have difficulty
obtaining guarantee information, contact the Lawn-Boy importer. If all other remedies fail, you may contact us at Lawn-Boy Warranty Company.
*Residential purposes means use of the product on the same lot as your home. Use at more than one location, or institutional or rental use, is considered
commercial use and the commercial use warranty would apply.
**Power Train coverage includes engine and transmission only. The transmission is defined as the gear case, internal components, and axles.
374-0256 Rev B
