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18
Frequently Asked Questions
Frequently
Asked
Questions
Cause and Solution
Fail to turn
on
Press the power key for over 1 second.
Check if the battery is properly connected. Please
remove and install it again and retry;
Check if battery is appropriately charged.
Fail to
connect
network
In case of Weak signal, please try and move to a
location with strong signal and try connecting to the
network again;
Please ensure that you are not beyond the network
coverage of service providers;
Please ensure you have a valid SIM card. Please
contact your network provider for further information.
Display
information
while
turning on
Check if the SIM card is installed correctly
Handset lock password: If the handset lock is activated,
you have to input handset password.
Input PIN:
if Inputting PIN while turning the phone on
each time is activated, you have to input the PIN code.
Input PUK code:
When you’ve input wrong PIN code for
3 times will lock the SIM card. You need to input the PUK
code provided by your network provider.
Poor
quality of
calling
Please check if the sound volume is tuned properly
In an area with poor network conditions, example:
basement, the signal might be weak. Try searching a
location with stronger signal reception and call again.
While using the mobile phone in the peak period of
communication, like commute time, you may not be able
to call because of line congestion.
Standby
duration
shortened
The standby duration is relative to the network systems.
While the mobile phone is in an area with poor signal
strength and cannot receive the signal, the handset will
continuously search for a base station. This will
significantly reduce battery charge. It is recommended
that you turn off your mobile in area with no signal
reception to save battery.
Need replacing the battery
: Please change to a new
battery as battery performance may decrease after
prolonged usage.
SIM Card
Error
Dirt on the metal surface of an SIM card
: Use clean
cloth to wipe the metal touch point on an SIM card.
The SIM card is not installed.
The SIM card is damaged. Please contact your network
service provider.
Fail to dial
out
Please check if you press the dial key after typing the
number.