13
12
12
13
SoundGear Care
Device Care
Do your best to keep your devices clean at all times . Heat, moisture and
foreign substances can result in poor performance .
• Clean daily over a soft cloth to prevent damage from a fall to a hard surface
• Remove the sleeve, then use cleaning brush provided in the package to clean
debris from around the microphone, receiver and battery compartment
• Never use water, solvents, cleaning fluids or oil to clean your instrument
• The plastic sleeve can be cleaned with soapy water
• Allow the plastic sleeve to dry completely before inserting the device back
into sleeve
A hearing care professional can provide further information on additional
maintenance procedures for your devices if needed .
Helpful Hints
• When not in use, remove the batteries completely; place your devices in
the storage container and store:
– In a dry, safe place
– Away from direct sunlight or heat to avoid extreme temperatures
– Where you can easily find them
– Safely out of reach of pets and children
• Do not take apart your devices or insert the cleaning tool inside them
Troubleshooting Guide
SYMPTOM
POSSIBLE CAUSES
SOLUTIONS
Not Loud
Enough
Low battery
Replace battery
Wax or debris in the
microphone or receiver
Clean both microphone and receiver
with brush . Remove and clean the
plastic sleeve .
Hearing change
Contact a hearing care professional
Inconsistent
Performance
Low battery
Replace battery
Unclear,
Distorted
Performance
Low battery
Replace battery
Defective device
Contact via email:
CustomerSupport@soundgearhearing .com
Dead
Low battery
Replace battery
Wax or debris in the
microphone or receiver
Clean both microphone and receiver
with brush . Remove and clean the
plastic sleeve .
SoundGear Care
