Appendix A: Troubleshooting and Contact Info
xDirect User Guide
69
When you Telnet to port 9999, the
"Press Enter to go into Setup Mode"
message displays. However, nothing
happens when you press
Enter
, or
your connection is closed.
You did not press
Enter
quickly
enough. You only have 5
seconds to press
Enter
before
the connection is closed.
Telnet to port 9999 again, but press
Enter
as soon as you see the "Press Enter to go
into Setup Mode" message.
When you Telnet to port 1 to assign
an IP address to the device server,
the Telnet window does not respond
for a long time.
For an audio/video instruction
segment about assigning an IP using
ARP go to:
http://ltxfaq.custhelp.com/app/
answers/list
Enter 1119 in the keyword search
field to retrieve the FAQ 1119 for
instructions. Look for the tutorial that
is titled “Assigning an IP address
using ARP” under the CoBos
tutorials.
You may have entered the
Ethernet address incorrectly
with the ARP command.
Confirm that the Ethernet address that you
entered with the ARP command is correct.
The Ethernet address may only include
numbers 0-9 and letters A-F. In Windows
and usually in Unix, the segments of the
Ethernet address are separated by dashes.
In some forms of Unix, the Ethernet
address is segmented with colons.
The IP address you are trying to
assign is not on your local
subnet.
Confirm that your PC has an IP address
and that it is in the same local subnet that
you are trying to assign to the device
server.
The device server may not be
plugged into the network
properly.
Make sure that the Link LED is lit. If the Link
LED is not lit, then the device server is not
properly plugged into the network.
When you try to assign an IP with
DeviceInstaller, you get the following:
"No response from device!
Verify the IP, Hardware.
Address and Network Class.
Please try again."
The cause is most likely one of
the following:
The hardware address you
specified is incorrect.
The IP address you are
trying to assign is not a valid
IP for your logical subnet.
You did not choose the
correct subnet mask.
Double-check the parameters that you
specified.
Note:
You cannot assign an IP address to
a device server through a router. See
Chapter 4: Using DeviceInstaller
.
The device server is not
communicating with the serial device
to which it is attached.
The most likely reason is the
wrong serial settings were
chosen.
The serial settings for the serial device and
the device server must match. The default
serial settings for the device server are RS-
232, 9600 baud, 8 character bits, no parity,
1 stop bit, no flow control. Reference
Serial
Settings (on page 29)
or
http://ltxfaq.custhelp.com/app/answers/list
.
Enter 1119 in the keyword search field to
retrieve the FAQ 1119 for instructions. Look
for the tutorial that is titled “Assigning an IP
address using Device Installer” under the
CoBos tutorials.
Problem/Message (continued)
Reason
Solution
