Lantronix
NM2-GXE-2230-xx-201 Install Guide
33811 Rev. E
26
Record Device and System Information
After performing the troubleshooting steps, and before calling or emailing Technical Support, please record as
much information as possible to help the Tech Support Specialist. Record the following information:
1.
Product ID: ___________________________ MAC Address: ________________________________________
Serial #: _______________________________ Board Rev: ___________________________________________
LED status: __________________________________________________________________________________
2.
Record the System information: Check your computer documentation for support information.
PC make and model: ________________________________________________________________________
Operating System: __________________________________________________________________________
BIOS version: ______________________________________________________________________________
Intel i210 Driver version: _____________________________________________________________________
PC’s Icon Tray indication: _____________________________________________________________________
Connected Device(s): ________________________________________________________________________
3.
Provide your service contract number: _______________________________________________________
4
. Describe the failure: _________________________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
5
. Describe any action(s) already taken to resolve the problem: ________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
