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Troubleshooting Flash ROM Updates

Updating Software

D-4

D.3 Troubleshooting Flash ROM Updates

Many of the problems that occur when updating the Flash ROM can be solved by
completing the following steps:

Table D-1: Flash ROM Troubleshooting

Protocol

Area to Check

NetWare

Ensure the file is in the login directory. Since the EPS cannot actually log into the
file server, it has very limited access to the server directories.

TFTP

Check the file and directory permissions.

Ensure the loadhost name and address are specified correctly and that their case
matches that of the filenames on the host system.

Ensure the file and pathnames are enclosed in quotes to preserve case.

Ensure that TFTP is enabled on the host; several major UNIX vendors ship their
systems with TFTP disabled by default.

MOP

The Ethernet circuit must have the service characteristic enabled.

Ensure that the MOM$LOAD search path includes the directory containing the
EPS.SYS file.

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Summary of Contents for EPS1

Page 1: ...EPS Installation Guide For EPS1 and EPS2 Ethernet Print Servers ...

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Page 3: ...te for this manual is 26 June 2001 Part Number 900 201A Rev B WARNING This product has been designed to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against such interference when operating in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not ins...

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Page 5: ... a Directed Ping Packet 4 1 4 1 3 Using a BOOTP DHCP or RARP Reply 4 3 4 1 4 Using the Command Line Interface 4 3 4 2 LPR Printing 4 3 4 2 1 LPR on Windows NT 3 5 1 and later 4 4 4 2 2 LPR on Windows 95 98 4 7 4 2 3 LPR on UNIX Hosts 4 7 4 2 4 LPR on AIX Hosts 4 8 4 2 5 LPR on HP Hosts 4 9 4 2 6 LPR on SCO UNIX Hosts 4 10 4 2 7 RTEL Functionality 4 11 4 3 Unix Host Troubleshooting 4 12 5 NetWare C...

Page 6: ...guration 8 1 8 1 1 EPS Configuration 8 1 8 1 2 Host Configuration 8 1 A Contact Information A 1 A 1 Problem Report Procedure A 1 A 2 Full Contact Information A 1 B Troubleshooting B 1 B 1 Power up Troubleshooting B 1 B 2 DHCP Troubleshooting B 3 B 3 BOOTP Troubleshooting B 4 B 4 RARP Troubleshooting B 4 B 5 Printing Problems B 5 B 6 Entering Commands at the Boot Prompt B 6 C Pinouts C 1 C 1 Ethern...

Page 7: ... E 1 Power Information E 1 E 2 Environmental Limitations E 1 F Frequently used Commands F 1 F 1 Conventions F 1 F 2 Server Commands F 2 F 3 Port Commands F 5 F 4 Protocol Commands F 7 Warranty Statement Declaration of Conformity Index ...

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Page 9: ...have to download software from a host each time it boots Software must only be downloaded when a new software version becomes available See Appendix D for more information 1 1 How to Use This Manual This guide is structured as follows Chapter 2 Installation explains how to physically install the EPS Chapter 3 Getting Started explains the minimum configuration needed Chapters 4 through 8 cover prot...

Page 10: ...Read chapters 2 through 4 in order then proceed to the protocol specific chapter that relates to your network Refer to Appendix F as needed The Print Server Reference Manual located on the CD ROM and web site provides additional information about configuring and using your EPS ...

Page 11: ... and Port_3 bottom parallel EPS2 only The back panel of the EPS has a power connector an RJ45 Ethernet connector for 10BASE T and an AUI Ethernet connector The bottom of the EPS has a label noting the unit s Ethernet address needed for configuration and 4 DIP switches explained in the Installation section The default name of the EPS is EPS_xxxxxx where xxxxxx denotes the last 6 digits of its Ether...

Page 12: ...hat the unit has power POLARITY Lights solid yellow to indicate that the 10BASE T cable is swapped GOOD LINK Lights solid green to indicate a working Ethernet connection either 10BASE T or 10BASE2 OK Lights green blinks occasionally to indicate the unit is functioning properly NETWORK Blinks yellow to indicate Ethernet activity PARALLEL Blinks yellow to indicate parallel port activity SERIAL Blink...

Page 13: ...e EPS using an available serial or parallel port Table 2 2 DIP Switch Functions Switch Position 1 Position 0 default 1 Factory NVR EPS is restored to factory defaults at power up Normal Saved EPS settings are used at power up 2 Silent Boot The EPS does not print any status information unless it can not boot Verbose Boot The EPS prints boot sta tus and PostScript compatible test jobs to the serial ...

Page 14: ...ough a set of power up diagnostics for approximately 12 seconds The 4 LEDs will show varying patterns corresponding to the test being run It will try to obtain configuration information via DHCP BOOTP and RARP This step could last approximately 15 seconds if no hosts answer the requests The OK LED will blink approximately 3 times per second and the NETWORK LED will blink occasionally as network re...

Page 15: ...ods 3 1 1 EZWebCon The EZWebCon configuration software is the recommended way to configure the EPS EZWebCon s graphical user interface guides first time users through the initial configuration process and allows experienced users to update any configurable parameters EZWebCon requires a Java Virtual Machine JVM on the client Lantronix provides JVM installers for Solaris and 32 bit Windows users as...

Page 16: ... as a remote printer name or remote queue name on many operating systems The EPS offers one login service and one default service per port The service names are EPS_xxxxxx Login service EPS_xxxxxx_S1 Serial port Port_1 service EPS_xxxxxx_P1 Parallel port Port_2 service EPS_xxxxxx_P2 Parallel port Port_2 service EPS2 only The default service names are based on the server name therefore the server n...

Page 17: ... change the IP related settings A For Ethernet Address enter the number that appears on the bottom label of your EPS B For IP Address enter the desired IP address to use for this EPS C For Subnet Mask change the values provided only if you wish to use a mask other than the default The default value should be correct in most cases D For Loadhost enter the IP address of the loadhost where you intend...

Page 18: ... using the specified address If no duplicate is found the EPS will use the IP address and will respond to the ping packet The EPS will not save the learned IP address permanently this procedure is intended as a temporary measure to enable EZWebCon to communicate with the EPS or allow an ad ministrator to Telnet into the EPS Once logged in the administrator can enter the Change IPaddress command to...

Page 19: ...e LPR and RTEL host software Two parameters must be configured for LPR printing 1 The IP address or host name of the EPS 2 The remote output queue the name of the service on the EPS In addition there are a few important things to note about LPR printing Windows for Workgroups Windows 95 and Windows 98 do not support LPR di rectly however Lantronix has provided a peer to peer printing solution on t...

Page 20: ...ilters can be used when printing via LPR If this functionality is necessary use the named pipe interface program in the RTEL print queue configuration software 4 2 1 LPR on Windows NT 3 5 1 and later This section assumes that TCP IP Simple TCP IP and Microsoft TCP IP printing have been installed on the Windows NT host 1 In the Control Panel double click the Printers icon 2 Double click the Add Pri...

Page 21: ...ick Next 5 Select LPR Port Note If LPR Port is not an option open the Network Control Panel and add Microsoft TCP IP Printing to the List of services 6 Enter the name or IP address of your EPS on the first line and enter the name of your EPS print service on the second line ...

Page 22: ...ation 4 6 7 Select the manufacturer and printer type 8 Enter the queue name 9 If applicable choose Shared and select the type of operating system that the printer will be working with First confirm that the print queue is working ...

Page 23: ...s complete a readme file will open au tomatically 5 Follow the directions in the readme file to configure LPR on your PC 4 2 3 LPR on UNIX Hosts The Berkeley remote printing system is supported on many machines and is simple to con figure This section describes how to configure LPR print queues on generic UNIX hosts such as SUN hosts There are slight variations in LPR configuration for AIX HP and ...

Page 24: ...der pages from being generated See the host s documentation or man pages for more information on the format of the printcap file and how to cre ate the spool directory 5 Print to the queue using normal lpr commands Figure 4 9 Printing to Queue 4 2 4 LPR on AIX Hosts The System Management Interface Tool SMIT allows you to enable LPD printing and create print queues LPR has only been tested on AIX v...

Page 25: ...ill appear Added print queue eps_prt Click Done Note If you are unable to use SMIT see the Print Server Reference Manual on the CD ROM for UNIX commands used to set up print queues 8 Print to the queue using normal lp syntax Figure 4 10 Printing to Queue 4 2 5 LPR on HP Hosts The System Administration Manager SAM allows you to create print queues Note If you are unable to use SAM the Print Server ...

Page 26: ...UNIX Hosts LPR is supported in SCO V3 2 release 4 with TCP IP Version 1 2 and greater To configure a print queue using LPR issue the mkdev rlp command This will install the Berkeley remote printing files and executable programs Note The mkdev rlp command should only be issued once or serious prob lems will occur If this happens contact SCO technical support You can print to this queue using normal...

Page 27: ... code is also provided for use on non supported systems To print to the EPS using special formatting or using third party software packages you may have to create print pipes on the host The RTEL software provides this functionality by providing a UNIX named pipe interface Remote Printing Configuration Enter information for remote printers or local printers accepting remote printing requests Pleas...

Page 28: ...escribe the actual software functionality 4 3 Unix Host Troubleshooting Table 4 1 TCP Troubleshooting Area to Check Explanation The EPS IP address and name are entered in the host file Telnet to the EPS using the name in the host file and verify that the EPS name is resolvable and that the EPS is reachable via the network Jobs that appear in the host queue reach the EPS From within the LPC adminis...

Page 29: ...the CD ROM 5 1 NDPS Printing Lantronix Terminal and Print Servers support Novell s NDPS for printing using the No vell NDPS Gateway For instruction on setting up NDPS refer to your Novell documen tation Lantronix also provides information on setting up NDPS in our FAQs on our support web site http www lantronix com support 5 2 NDS Print Queues 5 2 1 Obtain an NDS License If you wish to create NDS ...

Page 30: ...ne of the file servers in the directory service tree is in the access list 5 If desired file server is not in the access list add it Figure 5 4 Defining Access List 6 Reboot the EPS Figure 5 5 Rebooting 5 3 NetWare Administrator Quick Setup Print Queues The NetWare Administrator management utility allows you to manage network resources such as queue based print services in a tree structure You can...

Page 31: ...e name should be meaningful to you it will not affect EPS configuration 7 Click Create 8 Reboot the EPS 5 4 PCONSOLE Print Queues 1 Log in as Admin on the file server you will be changing 2 At the prompt type PCONSOLE to start the utility For example if your file server is mapped to the F drive you would use the F prompt 3 From the main menu choose Quick Set Up 4 When prompted by PCONSOLE enter th...

Page 32: ...server The passwords must match or the EPS will not be able to log into the file servers to scan for jobs The EPS has successfully attached to the queue Type NETSTAT at the Local prompt This will display information about fileservers printers and queues that the EPS has found If a queue is in JobPoll the EPS has successfully attached to the queue The DSTree DSContext and DSLicense Type Show Protoc...

Page 33: ... violation Turn down the NCP packet signature level so that it is not required Table 5 4 NDS Printing Errors Bit Meaning Remedy 1 Server out of memory Turn the EPS off wait a few seconds and turn it back on Disable unused protocols and or remove fileservers without print queues from the NetWare access list 2 3 Unexpected response from file server Report the problem to Lantronix Technical Support 4...

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Page 35: ... the CD ROM 6 1 Printing Directly to a Port 1 Create a LAT application port that references the EPS port Figure 6 1 Creating LAT Application Port 2 Create and start a print queue that uses the LAT application port Figure 6 2 Creating and Starting Print Queue 3 Add the commands to the SYS MANAGER LAT STARTUP COM file so the required LAT devices will be recreated after each host reboot Note LAT term...

Page 36: ... can be translated by issuing the following commands Figure 6 4 Translating LAT Error Codes SHOW QUEUE FULL ALL queue_name note the error code nnnnnnnn SET MESSAGE SYS MESSAGE NETWRKMSG EXE EXIT Xnnnnnnnn Table 6 1 Troubleshooting LAT Configurations Using a Port Area to check Explanation The specified node name matches the EPS node name Use the Show Server command to verify The specified port name...

Page 37: ...8 1 can also print via LPD See the Print Server Reference Manual located on the CD ROM and web site for configuration instructions 7 2 Macintosh Services Before attempting to print from a Macintosh ensure that AppleTalk and PostScript are both enabled on at least one service Once a PostScript AppleTalk service is configured the service will appear in the Chooser as a LaserWriter in the same zone a...

Page 38: ...t Troubleshooting Area to Check Explanation The printer is available to be selected in the Chooser Make sure the printer is in the right zone Bidirectional communication Lock the printer in PostScript mode and issue the Test Service PostScript Count n command This sends a job to the printer and waits for the response ...

Page 39: ... service with the DLC characteristic en abled The DLC characteristic may be associated with only one service on a given EPS Figure 8 1 Enabling DLC 8 1 2 Host Configuration To send print jobs from a Windows NT host to the EPS add the EPS as a Windows NT printer 1 Double click the Printers icon in the Control Panel 2 Double click the Add Printer icon 3 In the window that appears select My Computer ...

Page 40: ...r 8 2 7 Select Job based 8 Select the manufacturer and printer type 9 Enter the queue name 10 If applicable choose Shared and select the operating system the printer will be working with First confirm that the print queue is working 11 Test the printer ...

Page 41: ...uration including the information from a Netstat command Description of the problem Debug report stack dump if applicable Status of the unit when the problem occurred please try to include information on user and network activity at the time of the problem A 2 Full Contact Information Address 15353 Barranca Parkway Irvine CA 92618 USA Phone 949 453 3990 Fax 949 453 3995 World Wide Web http www lan...

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Page 43: ...ors may be caused by duplicate IP addresses on the network Make sure that your EPS IP address is unique B 1 Power up Troubleshooting There are several possible error situations if the LEDs do not flash Table B 1 Error Messages Message Diagnosis Remedy Power up diagnostic failure hardware failure Note which LED is blinking and its color then contact your dealer or Lantronix Technical Support The EP...

Page 44: ...power up diagnostics This generally indicates a hardware fault One of the LEDs will be solid red for three seconds followed by one second of another color Note the blinking LED and its color then contact your dealer or Lantronix Technical Support The EPS will not be operational until the fault is fixed The EPS completes its power up and boot procedures but there s no noticeable serial activity The...

Page 45: ... rapidly the Flash ROM code may be corrupt Reboot the unit If you get the same message you will need to reload Flash ROM See Reloading Software on page D 2 If you did not request a TFTP boot the flash ROM code is corrupt The unit will remain in boot mode Table B 3 DHCP Troubleshooting Area to Check Explanation DHCP is enabled on the EPS Use the Set Server DHCP Enabled command If you manually enter...

Page 46: ...download file in the BOOTP configuration file or add a default pathname to the download filename The EPS and host are in the same IP network Some hosts will not allow BOOTP replies across IP networks Either use a host running a different operating system or put the EPS in the same IP network as the host Table B 5 RARP Troubleshooting Area to Check Explanation The EPS name and hardware address in t...

Page 47: ...and to ensure queue entries appear in the job list Use the Monitor Port n Counters command to verify that the counter is incrementing with each job If it is not verify the connection between the EPS and the printer Table B 7 PostScript Troubleshooting Area to Check Explanation The EPS is communicating with the printer To test a PostScript printer use the Test Port n PostScript Count 2 command This...

Page 48: ...pear If the EPS does not have enough information to boot or the network or flash boot has failed it will print a message to the console and wait ten seconds for serial port activity If it detects serial port activity it will continue booting provided the flash is good However if the user presses a key during that time period the EPS will display the Boot prompt Note If you see the message Will att...

Page 49: ... and reload it into Flash ROM This is necessary when a new version of software is released and you wish to upgrade your unit If the server cannot download the file the code in Flash ROM will still be usable Help Displays a one page summary of available commands and what they do Init 451 Reboots the EPS after it has been configured If the EPS can find and load the specified software loadfile it wil...

Page 50: ... by default Set Secondary ip_address Specifies a backup loadhost The IP address should be in standard numeric format no text names are allowed The backup loadhost will be queried if the primary host cannot load the server Set Software filename Specifies the name of the file to load The EPS will automatically add SYS to the filename you specify Note that all protocols must have a file name specifie...

Page 51: ...high quality parallel cables Choose one of the following A Lantronix parallel port cable part number 500 011 6 feet Any other brand of IEEE Std 1284 1994 compliant cable Compliant cables can easily be identified by the permanent label IEEE Std 1284 1994 compliant printed on the cable Note Non compliant cables have the same type of connectors but different electrical characteristics 1 2 3 4 5 6 7 8...

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Page 53: ... FTP The EPS software resides on the Lantronix FTP server ftp lantronix com Most of these files are binary data so the binary option must be used to transfer the files All released files are in the pub directory Always download the README file in the pub directory before downloading anything else it contains a list of available software files To log into the FTP server enter a username of anonymou...

Page 54: ...rom a DHCP BOOTP or RARP server before starting the download attempts The EPS will then try TFTP NetWare and MOP booting in that order provided that it has enough information to try each download method Downloading and rewriting the Flash ROM will take approximately two minutes from the time the Initialize command is issued If the download file cannot be found or accessed the EPS can be rebooted w...

Page 55: ...lly log into the file server since it knows no username password it can only access files in the login directory itself On the EPS specify the file server name filename and path Figure D 3 Configuring NetWare Reload D 2 1 3 MOP The EPS SYS filename is the only parameter that the EPS needs to reload via MOP Make sure the service characteristic is enabled on the host s Ethernet circuit copy the EPS ...

Page 56: ... has very limited access to the server directories TFTP Check the file and directory permissions Ensure the loadhost name and address are specified correctly and that their case matches that of the filenames on the host system Ensure the file and pathnames are enclosed in quotes to preserve case Ensure that TFTP is enabled on the host several major UNIX vendors ship their systems with TFTP disable...

Page 57: ...rd Cord type 3 conductors 1 0 mm2 minimum conductor size ap proximately 18 AWG Rated for 250 Volts AC 10 Amps Length 3 0 meters E 2 Environmental Limitations E 2 1 Temperature Operating range 0 to 50 C 32 to 122 F Storage range 40 to 66 C 40 to 151 F Max temp change hr 20 C 36 F Rapid temperature changes may affect operation Therefore do not operate the EPS near heating or cooling devices large wi...

Page 58: ... 2 4 km 8 000 ft Storage maximum 9 1 km 30 000 ft If operating the EPS above 2 4 km 8000 ft decrease the operating temperature rating by 1 F for each 1000 ft E 2 3 Relative Humidity Operating range 10 to 90 noncondensing 40 to 60 recommended Storage range 10 to 90 noncondensing ...

Page 59: ...ded into Server general Port and Protocol sections Within each section commands are listed alphabetically Commands may require privileged user status Enter Set Privileged then enter the privileged password when prompted When you enter a Define or Purge command you must reboot the EPS for the command to take effect Alternately you can issue several Set commands and then a Save command to make the S...

Page 60: ...to be used as a TCP IP gate way to forward packets between networks Enter an IP address DEFINE SERVER INCOMING option BOTH Enables incoming LAT and Telnet connections LAT Enables only incoming LAT connections NONE Disables incoming connections TELNET Enables only incoming Telnet connections PASSWORD Causes the EPS to prompt for a password for all incoming connections NOPASSWORD Allows connections ...

Page 61: ...be up to 11 characters and the pathname can be up to 26 The EPS will add a SYS extension DEFINE SERVER SUBNET MASK ipmask Specifies the subnet mask to be used for the EPS The ipmask must be in n n n n format HELP option nothing Displays a list of top level general Help top ics keyword Displays information about the keyword s entered Multiple keywords must be specified in the order they occur in a ...

Page 62: ...abled causes the EPS to place a Post Script wrapper around each job SOJ string Causes the EPS to send a start of job string to the attached device before every job Enter a start string or the word none DEFINE SERVICE name option TCPPORT string Specifies a raw TCP listener socket for the ser vice Enter a socket number 4000 to 4999 or the word none TELNETPORT string Specifies a TCP listener socket f...

Page 63: ...seconds Monitor COUNTERS Displays characteristics related to the various counters kept by the EPS SHOW MONITOR SERVICE option nothing Displays characteristics about all configured services once Show or continually every three seconds Monitor service Displays only characteristics related to the named service ZERO COUNTERS option ALL Zeroes all port node and server counters PORT num Zeroes port coun...

Page 64: ...l method NONE Removes the current flow control settings XON Specifies XON XOFF software flow control DEFINE PORT n NAME newname Enter a name of up to 16 alphanumeric characters for the specified port DEFINE PORT n PARITY option parity Enter even odd mark or space Specifying mark or space will change the character size to 7 bits NONE Specifies that no parity will be used the default DEFINE PORT n S...

Page 65: ...to their numeric equiva lents for TCP IP connection attempts DEFINE PROTO LANMAN option EN DIS Enables or Disables the LAN Manager protocol for the EPS DEFINE PROTO LAT option EN DIS Enables or Disables the LAT protocol for the EPS LICENSE string Enables LAT on multi port EPS s Enter the license string obtained from Lantronix DEFINE PROTO NETWARE option EN DIS Enables or Disables the NetWare IPX p...

Page 66: ...ETWARE LOADHOST server See DEFINE SERVER NETWARE LOADHOST server PURGE IPSECURITY option ALL Removes the entire IP security table ipaddress Removes entries from the IP security table that are related to the specified IP address PURGE PROTO NET WARE ACCESS option ALL Removes all entries from the NetWare access list server Removes entries from the NetWare access list that are related to the specifie...

Page 67: ...y any existing contract between the parties Any such contract states the entire obligation of Lantronix The contents of this document shall not become part of or modify any prior or existing agreement commitment or relationship The information recommendation description and safety notations in this or other documents supplied by Lantronix are based on general industry experience and judgment with ...

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Page 69: ...ic Discharge Test IEC 6100 4 3 1996 Radiated Immunity Field Test IEC 6100 4 4 1995 Electrical Fast Transient Test IEC 6100 4 5 1995 Power Supply Surge Test IEC 6100 4 6 1996 Conducted Immunity Test IEC 6100 4 8 1993 Magnetic Field Test IEC 6100 4 11 1994 Voltage Dips Interrupts Test L V D Directive 73 23 EEC Supplementary Information The product complies with the requirements of the Low Voltage Di...

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Page 71: ... Troubleshooting B 4 Bottom label 2 1 C Cables C 1 Centronics 7 1 C 1 Chooser Macintosh 7 1 CLI Command Line Interface 4 1 4 3 Commands F 1 F 8 Configuration AppleTalk 7 1 DIP switches 2 1 Initial setup 3 1 LAT 6 1 NetWare 5 1 TCP IP 4 1 Console terminal 3 2 Contact information A 1 D DB25 2 1 Default service 3 2 Defaults restoring B 7 DHCP 4 3 B 3 B 7 D 2 Troubleshooting B 3 Digital Network Port 8...

Page 72: ...RP 4 3 IPX NetWare 5 1 5 4 J Java 3 1 L LAN Manager 3 2 8 1 8 2 Lantronix Contact information A 1 Technical support 5 1 A 1 Web site 5 1 LAT 3 2 6 1 Application port 6 1 Error codes 6 2 Printing to port 6 1 Printing to service 6 1 Queue 6 1 Troubleshooting 6 2 LEDs 2 2 B 1 B 2 Loadfile B 8 Loadhost B 8 Local prompt B 3 Local prompt 3 2 4 1 LocalTalk 7 1 Logins Incoming 3 1 Password 3 1 3 2 Remote ...

Page 73: ...nector 2 1 Cord E 1 Specifications E 1 Supplying 2 4 Troubleshooting B 1 Power up troubleshooting B 2 Print pipe 4 11 Print queue 3 2 4 4 4 9 4 10 5 3 6 1 8 2 Print troubleshooting B 5 Printcap file 4 11 Printing a test page 2 4 Printing to a queue 4 8 4 9 6 1 Privileged password 3 1 F 1 Problem report procedure A 1 Product description 2 1 Prompt Local 3 2 Prompts Boot B 1 B 6 Local B 3 Protocols ...

Page 74: ...1 Altitude E 2 Environmental E 1 Power E 1 Relative Humidity E 2 Temperature E 1 Spooling directory 4 4 Supplying power 2 4 System Administration Mgr SAM 4 9 System Mgmt Interface Tool SMIT 4 8 T TCP IP 3 2 4 1 4 12 8 1 B 1 Reloading software D 2 Telnet 3 2 4 2 4 12 Test page 2 4 Test Reset button 2 4 TFTP D 2 Top panel 2 2 Troubleshooting B 1 B 8 AppleTalk 7 2 Bitmap graphics B 6 BOOTP B 4 DHCP B...

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