Lantronix
EDCA-DIO-01 Install Guide
33790 Rev. C
9
Recording Information
After performing the Troubleshooting steps above, and before calling Tech Support, obtain information from the box label and/or
product label.
SKU
(model #): __________________________________________________________________________________
Serial No.
: _____________________________________________________________________________________
Lantronix connected devices
: ____________________________________________________________________
Others connected devices
: _______________________________________________________________________
LED Status
: ____________________________________________________________________________________
Your Lantronix service contract number
: ____________________________________________________________
Describe the failure
: _______________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
Describe any action(s) already taken
to resolve the problem (e.g., changing mode, rebooting, etc.): ________________
_________________________________________________________________________________________________
_________________________________________________________________________________________________
_________________________________________________________________________________________________
Describe your network environment
(layout, cable type, etc.): _____________________________________________
_________________________________________________________________________________________________
The device history
(i.e., have you returned the device before, is this a recurring problem, etc.): ____________________
_________________________________________________________________________________________________
Any previous Return Material Authorization (RMA) numbers: _____________________________________________