Lantronix CoBox-FL, User Manual

Page: 78 / 135

Troubleshooting
When you report a problem, please provide the following information:
•
Your name, and y ad
•
Lantronix model n
•
Lantronix serial n r
•
Software version ho
9999)
•
Description of the problem
•
Debug report (sta ble
•
Status of the unit u ed (please try to include information on
user and network the time of t
When troubleshooting the f m at the CoBox-FL is powered up
and the Link (L) LED is lit Lin
connection is bad. Confirm sing a g .
e 16 oblems and
our company name,
umber
umbe
dress, and phone number
wn when you Telnet to port (on the first screen s
ck dump), if applica
when the problem occ
activity at
rr
he problem)
ollowing problems,
solid green. If the
that you are u
ake sure th
k LED is not lit, then the physical network
ood network connection
Tabl - Pr Error Messages
Problem/Message Reason Solution
When you
RP entry addition failed: 5"
message displays.
ed-in user
does not have the correct rights
to use this command on this PC.
Have someone from your IT
department log you in with
sufficient rights. issue the ARP –S Your currently logg
c
A ommand in Windows, “The
When you attempted to assign
an IP address to the
UDS/CoBox via the ARP
method, the “Press Enter to go
into Setup Mode” error
(described below) displayed.
Now when you Telnet to the
UDS/CoBox, the connection
fails. When you Telnet into port 1 on
the UDS/CoBox, you are only
assigning a temporary IP
address. When you Telnet into
port 9999 and do not press Enter
quickly, the UDS/CoBox will
reboot, causing it to lose the IP
address. Telnet back into Port 1. Wait for it
to fail, then Telnet to port 9999
again. Make sure you press Enter
quickly.
When you Telnet to port 9999,
the message “Press Enter to go
into Setup Mode” displays.
However, nothing happens
when you press Enter, or your
connection is closed. You did not press Enter quickly
enough. You only have 5
seconds to press Enter before
the connection is closed. Telnet to port 9999 again, but
press Enter as soon as you see
the message “Press Enter to go
into Setup Mode.”
When you Telnet to port 1 to
assign an IP address to the
UDS/CoBox, the Telnet window
does not respond for a long
time. You may have entered the
Ethernet address incorrectly with
the ARP command. Confirm that the Ethernet address
that you entered with the ARP
command is correct. The Ethernet
address may only include
numbers 0-9 and letters A-F. In
Windows and usually in Unix, the
segments of the Ethernet address
are separated by dashes. In some
forms of Unix, the Ethernet
address is segmented with
colons.
6-2 CoBox-FL User Guide