Lanner V3S, User Manual, Page: 68 / 69

V3S User Manual
68
Warranty Policy
1. All products are under warranty against defects in materials and workmanship for one year
from the date of purchase.
2. The buyer will bear the return freight charges for goods returned for repair within the warranty period.
In contrast, the manufacturer will take the after service freight charges for goods returned to the user.
3. The buyer will pay for the repair (for replaced components plus service time) and transportation charges
(both ways) for items after the warranty period's expiration.
4. If the RMA Service Request Form does not meet the stated requirement as listed on “RMA Service,“ RMA
goods will be returned at the customer’s expense.
5. The following conditions are excluded from this warranty:
Improper or inadequate maintenance by the customer
Unauthorized modification, misuse, or reverse engineering of the product
Operation outside of the environmental specifications for the product.
RMA Service
1. To obtain an RMA number, simply fill out and fax the “RMA Request Form“ to your supplier.
2. The customer is required to fill out the problem code as listed. If your problem is not among the codes
listed, please write the symptom described in the remarks box.
3. Ship the defective unit(s) on prepaid freight terms. Use the original packing materials when possible.
4. Mark the RMA# clearly on the box.
Note: Customer is responsible for shipping damage(s) resulting from inadequate/loose packing
of the defective unit(s). All RMA# is valid for 30 days only; RMA goods received after the effective
RMA# period will be rejected.