LANG_WARRANTY 2023 FINAL v2
LIMITED EQUIPMENT WARRANTY
Lang Manufacturing warrants to the original purchaser of new Lang
products to be free from defects in material or workmanship, under normal
and proper use and maintenance service as specified by Lang and upon
proper installation and start-up in accordance with the instructions
supplied with each Lang unit. Lang’s obligation under this warranty is
limited to a period of one [1] year beginning from the date of original
installation. The warranty period begins upon the earlier of the date of
original installation or up to six [6] months after the original shipment, from
the factory, of the covered product. Defects that occur as a result of normal
use, within the time period and limitations defined in this warranty, will at
Lang’ discretion have the parts replaced or repaired by Lang or a Lang-
authorized service agency.
THIS WARRANTY IS SUBJECT TO ALL LISTED CONDITIONS
Repairs performed under this warranty are to be performed by a Lang
authorized service agency. Lang will not be responsible for charges incurred
or service performed by non-authorized repair agencies. In all cases, the
nearest Lang-authorized service agency must be used. Lang will be
responsible for normal labor charges incurred in the repair or replacement
of a warrantied product within 50 miles (80.5 km) of an authorized service
agency. Time and expense charges for anything beyond that distance will
be the responsibility of the owner. All labor will need to be performed
during regular service hours. Any overtime premium will be charged to the
owner. For all shipments outside the U.S.A. and Canada, please see the
International Warranty for specific details. It is the responsibility of the
owner to inspect and report any shipping damage claims, hidden or
otherwise, promptly following delivery. No mileage or travel charges will be
honored on any equipment that is deemed portable. In general, equipment
with a cord and plug weighing less than 50 lb. (22.7 kg) is considered
portable and should be taken or shipped to the closest authorized service
agency, transportation prepaid.
CONTACT
Should you require any assistance regarding the operation or maintenance
of any Lang Manufacturing; phone or email our service department. In all
correspondence provide the model number and serial number of the unit
needing service; include the voltage or gas type.
Normal Business Hours: 8:00 a.m. to 4:30 p.m. Central
Telephone: 800-264-7827 Tech Service Option 2
Email:
www.LangWorld.com
PRODUCTS
PARTS
LABOR
Lang Strato Series™
convection ovens
2 years
2 years
Lang convection oven doors
(excluding hardware)
lifetime
2 years
Lang griddles
2 years
2 years
Chrome griddle surfaces
[against peeling]
5 years
Cast iron grates, burners
and burner shields
1 year
Original Lang parts sold to repair
Lang equipment
90 days
Lang Ranges
2 years
2 years
Lang Marine
2 years
2 years
WARRANTY EXCLUSIONS
THE FOLLOWING WILL NOT BE COVERED UNDER WARRANTY.
Lang’s sole obligation under this warranty is limited to either repair or
replacement parts, subject to the additional limitations detailed
below. This warranty neither assumes nor authorizes any person to
assume obligations other than those expressly covered by this
warranty.
• Any product which has not been used, maintained, or installed in
accordance with the directions published in the appropriate
installation sheet and/or owner’s manual, including incorrect gas or
electrical connection. Lang is not liable for any unit which has been
mishandled, abused, misapplied, subjected to harsh chemicals,
modified by unauthorized personnel, damaged by flood, fire, or other
acts of nature [or God], or which have an altered or missing serial
number.
• Installation, labor, and job checkouts, calibration of heat controls,
air and gas burner/bypass/pilot adjustments, gas or electrical system
checks, voltage and phase conversions, cleaning of equipment, or
seasoning of griddle surface.
• Replacement of fuses or resetting of circuit breakers, safety
controls, or reset buttons.
• Replacement of broken or damaged glass components, quartz
heating elements, and light bulbs.
• Labor charges for all removable and consumable parts in gas
charbroilers and hotplates, including but not limited to burners,
grates, and radiants.
• Any labor charges incurred by delays, waiting time, or operating
restrictions that hinder a service technician’s ability to perform
service.
• Replacement of parts that fail or are damaged due to normal wear
or labor for replacement of parts that can be replaced during a daily
cleaning routine, such as but not limited to silicone belts, PTFE non-
stick sheets, control labels, knobs, bulbs, fuses, quartz heating
elements, baskets, racks, and grease drawers.
• Any economic loss of business or profits.
• Non-OEM parts. Use of non-OEM parts without Lang’s approval will
void the warranty.
• Components that should be replaced when damaged or worn, but
have been field-repaired instead [e.g. field-welded fry pots]
• Units exceeding one [1] year from original installation date.
ADDITIONAL WARRANTIES
• Specific/chain-specific equipment may have additional and/or
extended warranties.
The foregoing warranty is in lieu of any,
and all other warran�es
expressed or implied and cons�tutes the en�re warranty.
