LANcare Basic / LANcare Advanced
07
Advance replacement procedure (only LANcare Advanced)
If your device fails, please observe the following procedure:
1. If possible, make a backup of your device’s configuration and perform
a configuration reset. If the device was operated in the LANCOM
Management Cloud, unpair it.
2. Contact the LANCOM service hotline by phone. Please have the serial
number of the device ready. You can reach the LANCOM service hotline
mondays to fridays from 9 a.m. until 5 p.m. (CET) under the telephone
49 (0)2405 / 49 93 93 6-210.
Alternatively, you can contact LANCOM Support using the RMA form on
the LANCOM website. Please have the serial number of the device and
the LANcare Basic / LANcare Advanced license number ready.
3. LANCOM Support will send you your RMA number. The RMA documents
will be sent to you by e-mail.
4. A courier will deliver your exchange device. The defective device is
also collected by a courier at a later date. When the defective device is
picked up, please use the shipping documents enclosed with the RMA
documents.
5. You can configure the new device and start working with it immediately.
How do I know the production date of my device?
There is a sticker on the bottom of your device where you can read the
production week: For example, the production date here is calendar week 2
in 2023 (BM 02/23).
