LANcare Basic / LANcare Advanced
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Note on the support contract: As a partner, you automatically receive a
support contract from us. As an end customer, the project-related products
LANcare Premium Support 24/7 and 10/5, or the device-related LANcare
Direct 24/7 and 10/5, as well as the variants with advance replacement,
LANcare Direct Advanced 24/7 and 10/5 are available to you. For more
information on support services for partners and end customers, please visit
the Support Contact web page.
Presenting your proof of purchase entitles you to use LANcare Advanced.
If you no longer have proof of purchase available, a fixed period of three
months after the date of manufacture will be set within which you must
register the LANcare Advanced.
LANcare Advanced can only be activated once per device. The included
advance replacement is valid for five years from the date of registration
and is non-renewable. It should be noted that LANcare Advanced must be
registered within three months of the purchase of the device.
Rules of advance replacement
In the event of a hardware defect within the runtime of
LANcare Basic / LANcare Advanced, LANCOM Support will create an RMA
case and send you an identical replacement device without you having to
wait for your device to be repaired.
If your RMA request is received by 2 p.m. on a working day, LANCOM
Systems will send you the replacement device on the next working day by
12 noon. In rare cases, delivery outside of the metropolitan areas may be
postponed to the following working day.
The working days for all countries are Monday to Friday with the
exception of public holidays at the Aachen location and Rose Monday.
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