LaCie SAFE Mobile Hard Drive User Manual Download Page 46

Page: 46 / 56

The Issue

The drive is not

recognized.

The drive is not

recognized.

Questions to Ask

Are the USB drivers installed

correctly and enabled?

Is there a conflict with other device

drivers or extensions?

Is the file system supported by

your Operating System?

Does your computer’s

configuration meet the minimum

system requirements for use with

this drive?

Possible Solutions

Mac Users:

Open

Apple System Profiler

and click on

the

Devices and Volumes

tab. If your device is not listed,

recheck the cables and try the other troubleshooting

solutions listed here.

Windows 2000 Users:

Go to

Start

Settings

Control

Panel

System

Hardware

tab >

Device Manager

button >

USB Controller

> click on the plus sign next to the controller

icon, and you should see your device listed.

Windows XP Users:

Go to

Start

Control Panel

Performance and Maintenance

System

Hardware

tab

Device Manager

button >

USB Controller

and click on

the plus sign next to the controller icon. You should see your

device listed.

If you cannot see the device, recheck the cables and try the

other troubleshooting solutions listed here.

Consult LaCie Technical Support. See section 11. Contacting

Customer Support for more details.

Check the documentation for your Operating System.

Check section 2.2. Minimum System Requirements.

Tech Note:

Mac Users:

Apple is constantly providing updated support for drive mechanisms within OS

10.x. To ensure that you have the latest support, upgrade to the latest version of OS 10.x. To access the

latest updates an upgrades, pull down the

Apple Menu

and click on

System Preferences

In the

section titled

System

click on

Software Update

and then click

Update Now

Your computer will

then automatically connect to the Internet to access the latest updates from Apple.

Tech Note:

Windows Users:

Microsoft

consistently posts updated drivers and support

fixes for their operating systems. Go to

Microsoft’s Web site, support.microsoft.com,

for more information.

9. Troubleshooting Your LaCie Drive

page 46

LaCie SAFE Mobile Hard Drive with encryption

User’s Manual

Summary of Contents for SAFE Mobile Hard Drive

Page 1: ...Exit For Windows From the Menu Bar at the top of your screen select File Quit For Mac From the Menu Bar at the top of your screen select Acrobat Quit Acrobat Icons Used In This Manual Italicized paragraphs feature an icon describing the type of information being given Important Info This icon refers to an important step that must be followed Tech Note This icon refers to tips to help maximize perf...

Page 2: ...g Your SAFE Drive 12 4 1 Connect the USB 2 0 Cable to Your LaCie Drive and to Your Computer 12 4 2 Connecting the USB Power Sharing Cable 13 5 Setting Up Your LaCie SAFE Drive 14 5 1 Installing the SAFE Drive Software 14 5 2 Setting Up the Pass Phrase and Encryption Mode 17 5 3 Setting User Names and Permissions 20 5 4 Registering User Fingerprints 21 5 5 Registering Additional Users 23 5 6 Finish...

Page 3: ...Cie Hard Drive 36 7 2 1 Windows Users 36 7 2 2 Mac Users 38 7 2 3 Reformatting in HFS for Mac OS 10 3 39 7 3 Optimizing USB 2 0 Connections 41 7 3 1 What is USB 2 0 41 7 3 2 Data Transfers 42 8 Frequently Asked Questions FAQ 43 9 Troubleshooting Your LaCie Drive 45 10 Troubleshooting the Fingerprint Sensor 49 11 Contacting Customer Support 50 12 Warranty 52 Glossary 53 Table of Contents LaCie SAFE...

Page 4: ...ned to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful in...

Page 5: ...ration for CE Certification We LaCie hereby certify that this device is in compliance with both the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC issued by the Commission of the European Community Compliance with these directives implies conformity to the following European Norms Class B EN60950 EN50082 1 EN61000 3 2 With reference to the following conditions 73 23 EEC Low Volta...

Page 6: ...e SAFE mobile hard drive from the electrical outlet if there is a risk of lightning or if it will be unused for an extended period of time Otherwise there is an increased risk of electrical shock short circuiting or fire If an external power supply is needed please use only the optional AC power adapter from LaCie Do not use the LaCie SAFE mobile hard drive near other electrical appliances such as...

Page 7: ...y The SAFE drive lets you create authorized users assign access rights and add and remove users A software wizard guides you step by step through the installation process With all it can do for you we re confident that your LaCie SAFE mobile hard drive will quickly become an important storage companion in your day to day business and personal computing 1 1 What Your LaCie SAFE Drive Can Do Store a...

Page 8: ...keeping your data both secure and handy Share between PCs and Macs and register up to five users to securely access the data on your drive 2 1 What s Included with Your LaCie SAFE Drive LaCie SAFE mobile hard drive Hi Speed USB 2 0 certified cable USB Power Sharing Cable LaCie CD ROM with manual 2 2 Minimum System Requirements System Requirements for USB 2 0 Windows 2000 and Windows XP OR Mac OS 1...

Page 9: ...al groove Now slide your finger down slowly over the sensor If you have trouble getting the sensor to recognize your fingerprint refer to section 10 Troubleshooting the Fingerprint Sensor 3 2 The Configuration Tool The Configuration Tool allows you to Add or remove users Assign Read Only or Read Write privileges to users Change a user s profile Important Info You can register more fingerprints per...

Page 10: ... should data be encrypted Cryptography is used whenever someone wants to send a secret message to someone else in a situation where anyone might be able to get hold of the message and read it The use of encryption decryption is as old as the art of communication In wartime a cipher often incorrectly called a code can be employed to keep the enemy from obtaining the contents of transmissions Simple...

Page 11: ...byte is a parity bit and should be set so that there are always an odd number in every byte These parity bits are ignored so only the seven most significant bits of each byte are used resulting in a key length of 56 bits Triple DES Triple DES is simply another mode of DES operation It takes two 64 bit keys for an overall key length of 128 bits The procedure for encryption is exactly the same as re...

Page 12: ...ne of the optional power sharing cables to turn on your drive See section 4 2 Connecting the USB Power Sharing Cable for instructions 4 1 Connect the USB 2 0 Cable to Your LaCie Drive and to Your Computer 1 Examine the cable carefully and make sure that you have the USB 2 0 cable properly aligned then insert the cable firmly into the USB port on the back of the drive for a stable connection 2 Look...

Page 13: ...e your drive 1 Attach the small round end of the USB Power Sharing Cable to the back of your LaCie drive on the power supply connector 2 Attach the USB connector of the USB Power Sharing Cable to any available USB port on your computer 3 Attach the small end of the Hi Speed USB 2 0 cable to your SAFE drive and then attach the USB connector to any available USB port on your computer Important Info ...

Page 14: ...E Drive Software 1 Insert the LaCie CD included in the box into your computer s CD drive 2 For Windows Users Double click on the LaCie SAFE drive icon in your My Computer folder to open the CD then double click on the LaCie SAFE drive Installer The LaCie SAFE drive assistant application will be copied to your computer and a shortcut will be created in the Start Menu Open the assistant application ...

Page 15: ... and choosing a new folder Click Next to continue with the installation 5 Now you ll see this screen Click Next to continue with the installation or Back to change the destination folder 5 Setting Up Your LaCie SAFE Drive page 15 LaCie SAFE Mobile Hard Drive with encryption User s Manual Fig 5 1 3 Choosing a destination Fig 5 1 4 Starting the installation ...

Page 16: ... successful For Mac Users 1 Double click the LaCie SAFE drive icon on your desktop to open the CD then double click on the LaCie SAFE drive Installer 2 To install the LaCie SAFE drive assistant drag it from the CD to your Applications folder Then double click on it to configure your LaCie SAFE drive Important Info If the top LED of your SAFE Mobile Hard Drive doesn t turn red please contact LaCie ...

Page 17: ... user profile Click Next to continue 2 If you agree to the terms of the LaCie license agreement click on the I agree button to continue If you do not agree and click the I disagree button you won t be able to continue using the First Use wizard click Cancel to quit the program You will not be able to use your LaCie SAFE drive 5 Setting Up Your LaCie SAFE Drive page 17 LaCie SAFE Mobile Hard Drive ...

Page 18: ...on key for your LaCie SAFE drive this pass phrase is very confidential Important Info We recommend that you choose a Pass Phrase that you can easily remember since you will need it to access the Configuration Tool 4 Print the Pass Phrase This step is not compulsory but it s highly recommended since the Pass Phrase is not stored anywhere and there is no other way to remember it Important Info If yo...

Page 19: ...e various shortcut attacks were found that could significantly reduce the amount of time needed to find a DES key by brute force And as computers became progressively faster and more powerful it was recognized that a 56 bit key was simply not large enough for high security applications Triple DES has the advantage of proven reliability and a longer key length that eliminates many of the shortcut a...

Page 20: ...lick New user to begin registering a new user 2 Enter a name for the user and set permissions Read only means the user can read data on the drive but cannot write anything to it Read and write means the user can both read data on the drive and write new data to it Fig 5 3 1 Begin creating a new user Fig 5 3 2 Enter a name and choose permissions ...

Page 21: ...er over the fingerprint sensor If the swipe is successful the dialog prompts you to swipe the same finger a second and third time for confirmation Your finger should lie flat in the recess Make sure the top of your finger touches the top of the recess and slide it down slowly For more on how to use the fingerprint sensor see section 3 1 How to Use the Fingerprint Sensor Fig 5 4 1 Begin registering...

Page 22: ...in Fingerprints registration screen Now you ll need to register a second fingerprint Important Info Each user must register at least two fingerprints in order to use the drive That way if one finger is injured and must be bandaged the user will still be able to access the drive 6 Choose a second finger for which you would like to register a fingerprint and repeat Step 2 above When you are finished...

Page 23: ...d Permissions and section 5 4 Registering User Fingerprints Continue doing this until you have registered all of the users you want to add for now 5 6 Finishing the Installation 1 Click on Next to initialize the LaCie SAFE drive 5 Setting Up Your LaCie SAFE Drive page 23 LaCie SAFE Mobile Hard Drive with encryption User s Manual Fig 5 5 1 Add new user Fig 5 6 1 Initializing the SAFE drive ...

Page 24: ...anual 2 You ll see a progress bar indicating how much longer the initialization process will take 3 Once the drive is initialized successfully you ll see the Congratulations screen Now you can begin using your LaCie SAFE drive Fig 5 6 2 Initialization taking place Fig 5 6 3 Configuration complete ...

Page 25: ...he Drive as a Registered User 1 Once the drive is plugged into the USB port the LED above the sensor blinks green once 2 Wait until the top LED appears red before swiping your registered finger over the sensor 3 When you scan your finger the top LED turns orange It then turns green when the LaCie SAFE drive recognizes you as an authorized user 4 The SAFE drive now mounts and an icon appears in the...

Page 26: ...ard will greet you and guide you step by step through the installation process 3 Choose the volume where you want the LaCie software to be installed 4 Your Mac will finish installing the software and then prompt you to restart your computer in order to begin using the LaCie SAFE Mobile Hard Drive 5 Setting Up Your LaCie SAFE Drive page 26 LaCie SAFE Mobile Hard Drive with encryption User s Manual ...

Page 27: ...ug and replug the drive to access the Configuration Tool Important Info Since the application is higly secure you can only have access to it if your SAFE drive is already plugged into the USB port and if you haven t swiped your finger over the sensor Important Info To have a mobile storage solution we recommend that you install the application on your drive with the CD once you have installed it o...

Page 28: ...ew User 1 From the User Management window see section 6 2 The User Management Window click New user to add a new user You can change the user name or permissions For more information refer to section 5 Setting Up Your LaCie SAFE Drive 6 Using Your LaCie SAFE Drive page 28 LaCie SAFE Mobile Hard Drive with encryption User s Manual Fig 6 2 1 The User Management window ...

Page 29: ...ve user 2 A dialog appears confirming that you want to remove the user Click Yes to remove the user Click No to cancel 3 A dialog appears confirming that the user can no longer access the drive Click OK to return to the Configure window Fig 6 2 2 Removing a user Fig 6 2 3 Confirmation dialog Important Info The action of removing a user cannot be undone If all the users have been removed the drive ...

Page 30: ... User Profile 1 You can access the user s information by double clicking on the user s name 2 Now you ll see this dialog From here you can change any information about the user including the user name permissions and fingerprint registration Fig 6 2 4 The User Management interface Fig 6 2 5 Changing a user profile ...

Page 31: ...FE drive Click on the Reset the SAFE button to change either the encryption mode or the Pass Phrase Warning Changing one of these two items will cause your drive to be reformatted This means that all of your data will be lost 3 You can also remove the user profiles by checking the Also remove all the user profiles and fingerprint data box All registered fingerprints will then be erased Fig 6 3 1 T...

Page 32: ...e with encryption User s Manual Fig 6 3 3 Changing the encryption mode 4 If you click Reset the SAFE then you ll be able to change the encryption mode Fig 6 3 4 Changing the Pass Phrase 5 If you click Reset the SAFE then you ll also be able to change the Pass Phrase ...

Page 33: ...d in the lower right hand side of your screen click the Eject icon a small green arrow over a hardware image Fig 6 4 1 Multiple SAFE drives Fig 6 5 3 The Mac Eject icon Fig 6 5 2 The Windows 2000 Eject icon Fig 6 5 1 The Windows XP Eject icon 6 Using Your LaCie SAFE Drive page 33 LaCie SAFE Mobile Hard Drive with encryption User s Manual 2 A message will appear detailing the devices that the Eject...

Page 34: ... volume sizes can range from less than 1MB all the way to 2TB It is the native file system of Windows 98 and Windows Me and is supported by Windows 2000 and XP When FAT 32 is used with Windows 2000 and XP though volume size is limited to 32GB by the Windows partition utility i e Disk Manager and the individual file size is limited to 4GB NTFS This acronym stands for New Technology Filing System an...

Page 35: ...ecification and Mac OS Extended is more efficient Only use this file system if you are creating a volume smaller than 32MB using a Mac with a 680X0 processor or you are creating a file structure that will be need to be used by Macs using Mac OS 8 0 or earlier HFS Mac OS Extended Mac OS Extended refers to the file system used by Mac OS 8 1 and later HFS represents an optimization of the older HFS f...

Page 36: ...Using Windows 2000 and Windows XP The process of formatting a drive on a computer running Windows 2000 or Windows XP consists of two steps 1 installing a signature on the drive and 2 formatting the drive These steps will erase anything that is on the disk 1 Connect the drive to the computer via the interface port 2 Right click My Computer and click Manage 3 From the Computer Management window sele...

Page 37: ...e information for your new hard drive and clicked OK Windows will issue a final warning Click OK to continue and Windows will begin formatting the hard drive Once formatting is complete you will be able to use your hard drive Important Info Since the SAFE Mobile Hard Drive is seen as a removable drive it cannot be partitioned 7 Helpful Information page 37 LaCie SAFE Mobile Hard Drive with encrypti...

Page 38: ...lity from the Utilities folder 5 The Disk Utility window will open In the left side of the window will be a list of the available hard disk drives You should see a volume that represents your internal hard drive and one labeled LaCie SAFE drive 6 Select the LaCie drive and then click on the Partition tab 7 From the Volume Scheme button choose the number of partitions you want to divide the drive i...

Page 39: ...g message will appear Warning Saving the new volume will erase all existing volumes This can NOT be undone Are you sure you want to do that Click Partition to continue 11 Mac OS 10 2 x will automatically setup the disk with the partitions and volume format you selected and your new drive will be available for use 7 2 3 Reformatting in HFS for Mac OS 10 3 If the LaCie SAFE drive is already formatte...

Page 40: ...icon and choose Mac OS Extended Journaled from the pop down menu Name the drive whatever you like and click Erase to reformat the drive Warning Following these steps will erase anything that is on the hard drive Therefore if you have information that you want to protect or continue to use backup this information before performing these steps Fig 7 2 2 The SAFE drive volume is unmounted Fig 7 2 3 T...

Page 41: ...ll also work when connected to a USB 1 1 port but drive performance will be limited to USB 1 1 transfer rates There are also different types of USB connections such as the mini cable and device end Make sure that you have the correct type of connection on computer Consult LaCie Customer Support or your LaCie reseller for more information USB 2 0 Host Bus Adapters and Performance To use the newly e...

Page 42: ... form a ring of devices There is no need for terminators on USB 2 0 devices so the unused USB 2 0 connectors should be left empty 2 Disconnect your computer s USB 2 0 cable Wait 30 seconds Reconnect Tech Note Controller This is a component or an electronic card referred to in this case as a controller card that enables a computer to communicate with or manage certain peripherals An external contro...

Page 43: ... you are using the correct finger You might also try cleaning the sensor with a dry soft cloth or disconnecting and reconnecting the USB cable How can the authorized users be changed You have to access the Configuration Tool installed in your Programs area on Windows or in the Applications folder on the Mac to add or remove users or change user profiles Can different rights be given to each user Y...

Page 44: ...rd drive and use it in another computer to access the data If you remove the SAFE drive from its case you will void the product warranty Moreover the drive is fully encrypted so there is no possibility that an unauthorized user can access the data What is the probability that a fingerprint from an unauthorized user can unlock the SAFE drive It s very unlikely that this would happen First the biome...

Page 45: ... the market It is our goal to provide you with a friendly easy to use format that will help you quickly install and utilize the many functions of your new device If your User s Guide does not reflect the configurations of the product that you purchased please check our Web site for the most current version available The Issue The drive is not recognized Questions to Ask Is the drive s power on Doe...

Page 46: ...xt to the controller icon You should see your device listed If you cannot see the device recheck the cables and try the other troubleshooting solutions listed here Consult LaCie Technical Support See section 11 Contacting Customer Support for more details Check the documentation for your Operating System Check section 2 2 Minimum System Requirements Tech Note Mac Users Apple is constantly providin...

Page 47: ... these types of characters are not being used Simply ignore this message The drive will remount to the desktop LaCie drives conserve power by spinning down when you set your computer to sleep mode and when the computer is woken from sleep it does not give the drive enough time to spin up from its sleep mode Disconnect any other USB devices and see if performance improves If so it is normal that th...

Page 48: ...u can use your USB 2 0 devices with USB 1 1 hubs but the peripherals will be limited to USB 1 1 perfor mance levels As USB 2 0 is backwards compatible you will be able to connect USB 1 1 devices to USB 2 0 hubs however the USB 1 1 devices will still maintain their normal performance levels i e 12 Mb s In practice users who desire enhanced USB 2 0 throughput will need to connect their USB 2 0 hardw...

Page 49: ... Manual Updates LaCie is constantly striving to give you the most up to date comprehensive User s Manuals available on the market It is our goal to provide you with a friendly easy to use format that will help you quickly install and utilize the many functions of your new device If your User s Manual does not reflect the configurations of the product that you purchased please check our Web site fo...

Page 50: ...he cables are correctly and firmly attached If you have asked yourself all of the pertinent questions in the troubleshooting checklist and you still can t get your LaCie drive to work properly contact us via the provided Web link Before contacting us make sure that you are in front of your computer and that you have the following information on hand Your LaCie drive s serial number Operating syste...

Page 51: ...t http www lacie com se contact LaCie United Kingdom Ireland Contact Us At http www lacie com uk support request LaCie Grand Export Contact Us At http www lacie com intl contact LaCie Belgium Contact Us At http www lacie com be contact LaCie Denmark Contact Us At http www lacie com dk contact LaCie France Contact Us At http www lacie com fr contact LaCie Italy Contact Us At http www lacie com it c...

Page 52: ...ppliers accept no liability for any loss of data during the use of this device or for any of the problems caused as a result LaCie will not under any circumstances be liable for direct special or consequential damages such as but not limited to damage or loss of property or equipment loss of profits or revenues cost of replacement goods or expense or inconvenience caused by service interruptions A...

Page 53: ... electro mechanical storage hard drives floppy disks CD DVD ROM tape cartridges etc Therefore storing frequently used data in RAM can enhance your system s overall response to disk intensive operations significantly Configuration When talking about a PC configuration is understood to be the sum of the internal and external components of the system including memory disk drives the keyboard the vide...

Page 54: ...dentification Firmware Permanent or semi permanent instructions and data programmed directly into the circuitry of a programmable read only memory or an electronically erasable programmable read only memory chip Used for controlling the operation of the computer or tape drive Distinct from the software which is stored in random access memory and can be altered Folder A list created on a disk to st...

Page 55: ...ut it is actually 1 024 bytes KB s Kilobytes per second A means of measuring throughput Mb Megabit Equivalent to 1 000 000 bits Mb s Megabits per second A means of measuring throughput 480Mb s is equal to 60MB s MB Megabyte Basically means one million bytes but is actually 1 024 Kilobytes or 1 024 x 1 024 bytes which equals 1 048 576 bytes MB s Megabytes per second A means of measuring throughput ...

Page 56: ...s and other external storage media diskettes CD ROMs magnetic disks etc for permanent storage of information Striping Spreading data evenly over multiple disk drives to enhance performance Data striping can be performed on a bit byte or block basis for optimum application performance Transfer Rate The rate at which the drive sends and receives data from the controller Transfer rates for reading da...

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