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LaCinema HD Connect 

Troubleshooting

User Manual 

page 69

If your LaCinema HD Connect is not working correctly, please refer 
to the following checklist to determine the source of the problem. If 
you have gone through all of the points on the checklist and your  
LaCinema  HD  Connect  still  does  not  work  properly,  please 
check  the  FAQs  that  are  regularly  published  on  our  website  –  

www.lacie.com

. One of these FAQs may provide an answer to your 

specific question. You can also visit the downloads page, where the 
most recent software updates will be available. 

If  you  need  further  assistance,  please  contact  your  LaCie  reseller 
or LaCie Customer Support (see section 

11. Contacting Customer 

Support

 for details).

Manual Updates

LaCie strives to give you the most up-to-date, comprehensive user 
manuals available on the market. It is our goal to provide you with 
a friendly, easy-to-use format that will help you quickly install and 
utilize the many functions of your new device.

If your user manual does not reflect the configuration of the product 
you purchased, please check our website for the most current ver-
sion of the user manual.

www.lacie.com

 

10.  Troubleshooting

Summary of Contents for LaCinema HD Connect

Page 1: ...tion 18 3 1 3 Optical Audio S PDIF Connection 19 3 2 STEP 2 Connect to the Network 20 3 3 STEP 3 Connect the Power Supply 21 3 4 STEP 4 Complete the Installation Wizard 22 4 Setting Up Connecting USB...

Page 2: ...ttings Menu 56 9 1 Settings Audio Video 56 9 1 1 Video Output 56 9 1 2 Display Resolution 57 9 1 3 Aspect Ratio 57 9 1 4 Audio Output 57 9 1 5 NTSC PAL 58 9 2 Settings Video 58 9 2 1 Video Sequence 58...

Page 3: ...s User Manual page 3 10 Troubleshooting 69 10 1 Troubleshooting the Television Stereo Connection 70 10 2 USB Hard Drive Connection 71 11 Contacting Customer Support 72 11 1 LaCie Technical Support Con...

Page 4: ...nst harmful interference in a residential instal lation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause...

Page 5: ...et condi tions Never place objects containing liquids on the LaCinema HD Connect as they may spill into its openings Do ing so increases the risk of electrical shock short circuiting fire or personal...

Page 6: ...onnect has been designed with an efficient ventilation system Allow 5 cm of clear ance for airflow on all sides of the LaCinema HD Connect to prevent overheating See Fig 01 Do not stack the LaCinema H...

Page 7: ...dio there s no compromise on performance To get started simply connect the LaCinema HD Connect to your TV and use the included remote to easily navigate through the menus called Spaces to listen to mu...

Page 8: ...ndows Users 500MHz Intel Pentium II processor or later Windows XP Vista or Windows 7 256MB RAM USB interface port Internet connection for downloading updates 1 1 2 Mac Users G5 or later or Intel Core...

Page 9: ...s Optical Stereo DVD Video function is supported via VOB IFO Video_TS folder If the drive is formatted in FAT32 DVD ISO file size cannot exceed 4GB due to file system format limitation Supports iTunes...

Page 10: ...serviced it must be returned in its original packaging 1 4 Languages Supported Languages Chinese Simplified Chinese Traditional Dutch English French German Greek Italian Japanese Korean Polish Portugu...

Page 11: ...ia files directly from your TV 1 5 2 Rear View 1 USB 2 0 host Connect a USB disk digital camera or card reader 2 Ethernet connector Connect to your home network via an Eth ernet cable to your router 3...

Page 12: ...ell as left white and right red stereo audio inputs If your TV only has a SCART connector you can purchase a SCART Composite adapter from your local retailer 2 HDMI High Definition Multimedia Interfac...

Page 13: ...but the drive will remain avail able for network connections including file and UPnP DLNA server features Alternatively you can put the drive in low power mode from the user interface Go to the Shut D...

Page 14: ...batteries onto the battery compartment Position the batteries so that the symbols on the batteries face the same direction as the symbols on the battery compartment 3 Slide the battery compartment cov...

Page 15: ...trol the LaCinema HD Connect while its connected to your TV or home theatre center Button 1 Infrared emitter 2 Stand by 3 Previous track 4 Next track 5 Back previous screen 6 Select 7 Home menu 8 Play...

Page 16: ...ed to display the available settings or actions in the different media spaces During playback pressing this button will bring up a contextual menu with adjustable settings 4 Eject button This button w...

Page 17: ...hat matches the ports on your television or receiver HDMI section 3 1 1 HDMI High Definition Connection Composite section 3 1 2 Composite Video Stereo Audio Connection In each of the above connection...

Page 18: ...ext step 3 2 STEP 2 Connect to the Network 3 1 2 Composite Video Stereo Audio Connection 1 Connect the three tips of the composite video and stereo cable to the proper ports on your television and to...

Page 19: ...PORTANT INFO Before connecting the cable power off your digital amplifier 1 Connect one end of a S PDIF cable to your digital amplifier Fig 17 2 Connect the other end of the cable to the back of the L...

Page 20: ...LaCinema HD Connect Fig 20 2 Connect the other end of the Ethernet cable into an avail able Ethernet LAN local area network port on your router or hub refer to your router or hub s documentation if n...

Page 21: ...of the power adapter cord into the back of LaCin ema HD Connect and the other end into a power outlet Fig 22 2 Turn on your television TECHNICAL NOTE If you don t see the loading screen adjust the vid...

Page 22: ...D Connect unless you have reset drive 1 Make sure the LaCinema HD Connect is connected to the TV the power supply has been connected and the TV is turned on 2 A startup screen will appear during produ...

Page 23: ...click Next Fig 28 8 If you selected a wired network setup is finished If you choose wireless a Select Wireless Favorites from the menu b Choose your wireless network and press Connect Now c You can c...

Page 24: ...to disconnect the hard drive from your computer and connect it to the LaCinema HD Connect for playback on your TV Fig 30 4 1 About External USB Hard Drives 4 1 1 Compatibility In addition to hard disk...

Page 25: ...our computer s USB port 3 Turn on the hard drive if it has a power button Move on to the next step 4 3 STEP 2 Load Files 4 3 STEP 2 Load Files 1 The drive will mount on your Desktop Mac users in My Co...

Page 26: ...em Tray located in the lower right hand side of your screen click the Eject icon a small green arrow over a hardware image Fig 34 A message will appear listing the devices the Eject icon controls it s...

Page 27: ...ect it directly to one of the LaCinema HD Connect s USB ports Fig 36 right 3 Turn on the hard drive if it has a power button 4 You re done Use the remote control to navigate to one of the Media Spaces...

Page 28: ...at they are organized according to file type i e music files in the Music Space To do this navigate to Settings Space System Content Aggregation Fig 40 and select On Fig 41 If the file is stored on a...

Page 29: ...splays videos according to the volume s folder structure including files located on an external USB hard drive connected to the front USB port Most recent Displays the most recently played videos only...

Page 30: ...nt click the button 1 Audio Languages Select this option to modify the audio lan guage if alternates are available 2 Subtitle Select this option to activate change the subtitles if are available 3 Zoo...

Page 31: ...epeat all All files in the current folder will play in succession repeatedly Fig 49 7 Display info Click this button to display information about the currently playing file such as time remaining and...

Page 32: ...y by name By Date Displays photos according to when the picture was taken By Folder Displays photos according to the volume s folder structure Most Recent Displays the most recently played pictures on...

Page 33: ...ckwise 3 Rotate left Rotate the photo 90 degrees counter clockwise 4 Zoom in This feature allows you to zoom into a video Once the feature has been selected use the Up button to zoom in Fig 52 5 Zoom...

Page 34: ...ed All Music Displays all available music files sorted alphabeti cally by name By artist Displays music files according to artist By genre Displays music files according to genre By album Displays mus...

Page 35: ...e Now Play ing window Click the button to stop music playback To load a music file select the file you wish to display and press the button NOTE It is possible to watch a photo slideshow while listeni...

Page 36: ...e on screen menu and configure the following settings Once you ve selected the option you want click the button 1 Normal The currently playing file will repeat continuously Fig 58 2 Repeat one The cur...

Page 37: ...es User Manual page 37 4 Random Files in the current folder or playlist will play in ran dom order Fig 61 5 Random repeat all Files in the current folder or playlist will play in random order and in s...

Page 38: ...orked UPnP DLNA devices will appear in this section Fig 63 For more information on playing files from net worked media servers see 6 Playing Files From a Networked Media Server To play files use the r...

Page 39: ...ou are having trouble streaming video your router may be the limiting factor if it only supports 802 11g or lesser protocols For best results streaming HD content use a router that supports 802 11n 6...

Page 40: ...CD ROM install the Packet Video TwonkyVi sion software 2 Once installed launch the server from the Start Menu Windows users or the Applications folder Mac users 3 In the configuration page that opens...

Page 41: ...e to download and install the software 2 Make sure that your computer the LaCinema HD Connect and any UPnP devices are properly connected to your network Fig 68 3 In WMP turn on Media Sharing by click...

Page 42: ...essage that reads As a security measure Win dows has disabled remote access to this computer click the Network Setup Wizard link Fig 73 Then follow the instruc tions in How to set up your computer for...

Page 43: ...text box and click Everyone to share the files with any device on your network Fig 76 1 and then click Add Fig 76 2 4 Under Permission Level click the arrow next to Everyone and select A Contributor F...

Page 44: ...sions type for Everyone and select Read Write Fig 77 3 5 Still in File Sharing preferences click the Options button in the lower right hand corner Fig 77 4 In the window that opens select Share files...

Page 45: ...anage Files from a Networked Computer To use a UPnP or DLNA compliant digital media player to play files located on the external hard drive connected to your LaCinema HD Connect see section 7 2 Play F...

Page 46: ...for storage devices on your network When a new device is found the icon will blink When LNA finds the LaCinema HD Connect on the network you can access the external hard drive to manage files and you...

Page 47: ...aCie Fig 82 or Connect Manually The volume will open in an explorer window c Drag files or folders onto this volume reorganize them or delete them Mac Users a Select LaCie Network Assistant in your Ap...

Page 48: ...the LaCie Network Assistant preferences Fig 83 PC users and Fig 84 Mac users IMPORTANT INFO If you want to delete files from the external hard drive connected to the LaCinema HD Connect you must empty...

Page 49: ...can access the volume by typing the follow ing in a Windows explorer address field smb MiniHD or smb IP address Mac Users From the Finder select Go and then Connect to Server In the window that opens...

Page 50: ...ork Assistant Install 2 Activate Media Servers service in the Settings Space see sec tion 9 6 3 Media Server Fig 89 3 Now you will be able to play files located on the LaCinema HD Connect on any other...

Page 51: ...etwork Media Server ON and press the button The server is now activated and multimedia content is being scanned and added to the media server database You can now go the room where the XBOX is located...

Page 52: ...NTFS is the ideal format if you will be using the drive only with Windows machines performance will generally be greater when compared to FAT 32 without the file size restriction MS DOS FAT32 MS DOS...

Page 53: ...k up this information before performing these steps 1 Connect the drive to the computer via the interface port 2 Right click My Computer and select Manage 3 From the Computer Management window select...

Page 54: ...Finish to begin the formatting process 14 Windows Disk Management will format and partition the disk according to your settings Fig 93 and your drive will appear in My Computer ready to use IMPORTANT...

Page 55: ...tion tab 6 From the Volume Scheme menu choose the number of parti tions you want to divide the drive into Mac OS X gives you the option of dividing the drive into at most 16 partitions You can adjust...

Page 56: ...press the button All changes are automatically saved To select another option press the Return button to go back to an previous menu Press the Setup button again to exit the setup menu from the scree...

Page 57: ...ion default is Auto 9 1 3 Aspect Ratio Depending on your television s setup choose either Fig 99 note that Widescreen is the default setting Normal Widescreen 9 1 4 Audio Output Choose either Fig 100...

Page 58: ...t setting Alternatively you can change this setting by pressing and holding the Setup button until the standard changes NTSC PAL 9 2 Settings Video 9 2 1 Video Sequence Choose from the following Fig 1...

Page 59: ...LaCinema HD Connect Settings Menu User Manual page 59 9 2 2 Subtitle Font Size Choose from a range of 24pt to 40pt Fig 104 Fig 104...

Page 60: ...e The currently playing file will repeat continuously Repeat all All files in the current folder will play in succession repeatedly Random Files in the current folder or playlist will play in ran dom...

Page 61: ...allows you to change the way pictures are played back default is Normal Fig 108 Normal Shuffle Repeat All Repeat All and Shuffle 9 4 2 Picture Scaling This parameter affects how the picture fits on s...

Page 62: ...parameter allows you to modify the transition effects between photos default is Normal Fig 110 Normal Fade Random 9 4 4 Interval Time This settings allows you to set the amount of time a photo is dis...

Page 63: ...is feature is turned off by default if it is kept off you will be able to browse files in the different media spaces alphabetically only or in the case of the Music Space additionally according to art...

Page 64: ...e this setting if you encounter incorrect text characters in file names in the drive operating system default is Western Europe Fig 115 9 5 6 System Reset This feature allows you to reset the product...

Page 65: ...e drive to the front port of the LaCinema HD Connect An icon will appear in the Settings Space when a valid update file is detected Fig 118 Select this option and confirm Fig 119 When it has finished...

Page 66: ...oose DHCP if your device is automatically assigned an IP address by your router or static IP if you want to assign an IP address Fig 122 3 If you chose wired configuration is complete If you chose wir...

Page 67: ...rs default is OFF For details on configuring your LaCinema HD Connect as a UPnP multimedia server see section 7 2 Play Files on Networked Media Players Fig 124 9 6 4 Shared Folders Use this page to tu...

Page 68: ...erating system Press OK to confirm Fig 127 9 7 Settings Shutdown This menu will allow you to shut down the LaCinema HD Connect or restart it in the case you encounter a playback issue Fig 128 9 7 1 Sh...

Page 69: ...e downloads page where the most recent software updates will be available If you need further assistance please contact your LaCie reseller or LaCie Customer Support see section 11 Contacting Customer...

Page 70: ...Connecting to TV Network The picture is in black and white or there is no picture being displayed Is the LaCinema HD Connect s Video setting correctly set In the event that there is an error with the...

Page 71: ...ect Note that drives formatted in HFS Mac OS extended Journaled are incompatible To reformat the drive see 8 Formatting External USB Hard Drives Is the drive receiving enough pow er Make sure the driv...

Page 72: ...t you have the following information on hand Information Location 1 LaCie hard drive serial number Located on a sticker at the back of drive or on the origi nal packaging 3 Macintosh PC model Mac user...

Page 73: ...contact LaCie Italy http www lacie com it contact Japan Elecom CO LTD http www lacie com jp contact LaCie Korea http www lacie com kr contact LaCie Latin America http www lacie com la contact LaCie N...

Page 74: ...does not apply to consumable parts unless damage has occurred due to a de fect in materials or workmanship to cosmetic damage including but not limited to scratches dents and broken plastic on ports t...

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