background image

LaCie Desktop Hard Drive

User Manual

Page  

Troubleshooting

If  your  LaCie  hard  drive  is  not  working  cor-

rectly,  please  refer  to  the  following  checklist  to  de-

termine  the  source  of  the  problem.  If  you  have  gone 

through  all  of  the  points  on  the  checklist  and  your 

drive  still  does  not  work  properly,  please  check  the 

FAQs  that  are  regularly  published  on  our  website  –  

www.lacie.com

. One of these FAQs may provide an 

answer to your specific question. You can also visit the 

downloads  page,  where  the  most  recent  software  up-

dates will be available. 

If  you  need  further  assistance,  please  contact  your 

LaCie reseller or LaCie Customer Support (see section 

6, Contacting Customer Support

 for details).

Manual Updates

LaCie strives to give you the most up-to-date, com-

prehensive user manuals available on the market. It is 

our  goal  to  provide  you  with  a  friendly,  easy-to-use 

format that will help you quickly install and utilize the 

many functions of your new device.

If your user manual does not reflect the configuration 

of the product you purchased, please check our website 

for the most current version of the user manual.

www.lacie.com

5. Troubleshooting

Problem

Question

Answer

The drive is not recog-

nized by the computer.

Has the drive been formatted?

Make sure that the drive has been formatted properly. Please see 

section 

3, Formatting and Partitioning

.

Does your computer’s operating 

system support the file system?

Check your computer’s documentation and see section 

3, Format-

ting and Partitioning

.

Is there an icon for the drive in 

My 

Computer

?

Go into 

My Computer

 and look for an icon and drive letter as-

signed to the LaCie drive. If the drive does not appear, follow the 

rest of the Troubleshooting tips to isolate the problem.

Does your computer’s configuration 

meet the minimum system require-

ments for use with this drive?

See section 

1.2, Minimum System Requirements

 for more infor-

mation.

Is the drive’s power supply con-

nected and turned on?

Make sure that the power supply is properly connected (see section 

2.1, Turning the Drive On

), that the drive has been turned on and 

that the outlet the power supply is connected to is working.

Did you follow the correct installa-

tion steps for the specific interface 

and operating system?

Review the installation steps on section 

2.2, Connecting the USB 

2.0 Cable

5.1. Troubleshooting for Windows Users

Summary of Contents for Hard Drive

Page 1: ...drive hard manual de instrucciones gu da utente handbuch gebruikershandleiding manuel utilisateur user manual USB 2 0 FireWire 400...

Page 2: ...400 Cable 11 2 4 Disconnecting Your LaCie Hard Drive 12 2 5 Switching Interfaces 12 3 Formatting and Partitioning 13 3 1 Formatting for Windows Users 14 3 2 Formatting for Mac Users 16 4 Interface and...

Page 3: ...ay cause undesired operation NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pur suant to Part 15 of the FCC Rules These limits are designed to pro...

Page 4: ...the LaCie Desktop Hard Drive as they may spill into its openings Doing so in creases the risk of electrical shock short circuiting fire or personal in jury Make sure that the computer and LaCie Deskt...

Page 5: ...n limits and also to prevent interference to the nearby radio and television recep tion It is essential that only the supplied power cord be used Important Info Any loss corruption or destruction of d...

Page 6: ...nd crafted to blend functionality with high technology These latest drives are performance based solutions that will power you through your specific applications Ideal for speed intensive applications...

Page 7: ...400 6 1 1 Box Content 1 LaCie Hard Drive 2 Power supply and adapter cable 3 Hi Speed USB 2 0 cable 4 FireWire 400 cable 5 LaCie Storage Utilities CD ROM 6 Quick Install Guide Important Info Please sa...

Page 8: ...or equivalent processor 128MB RAM or greater USB or FireWire 400 interface port Internet connection for downloading updates Mac Users Mac OS X 10 2 1 or later G3 G4 G5 Intel Core Duo or Intel Core 2 D...

Page 9: ...o quickly get your LaCie hard drive powered on and connected to your computer 2 Getting Connected Step 1 2 1 Turning the Drive On Page 9 Step 2 2 2 Connecting the USB 2 0 Cable or 2 3 Connnecting the...

Page 10: ...fic LaCie drive Do not use a power supply from another LaCie drive or another manufacturer Using any other power cable or power supply may cause damage to the device and void your warranty Always remo...

Page 11: ...ve Attach the large end of the USB 2 0 cable to an avail able USB 2 0 port on your computer Fig 2 2 A Connect small other end of the USB 2 0 cable to the USB 2 0 port on the back of the hard drive Fig...

Page 12: ...drive Attach one end of the FireWire cable to an available FireWire port on your computer Fig 2 3 A Connect the other end of the FireWire cable to either FireWire port on the back of the hard drive Fi...

Page 13: ...ssage will appear Safe to Remove Hardware or similar It is now safe to discon nect the device 1 2 3 Mac Users Drag the hard drive icon to the trash When the icon disappears from the desktop the drive...

Page 14: ...for more information Once you ve connected your drive and it is recog nized by your operating system Windows 2000 XP Vista or Mac OS 10 x you are ready to format and partition the drive In order to s...

Page 15: ...nagement located below the Storage group See Fig 3 1 A If the Initialize and Convert Disk Wizard window appears click Cancel Windows will list the hard drives that are installed on the system Locate t...

Page 16: ...On the Format Partition window you have the op tion of selecting the Quick Format option See Fig 3 1 C This allows a much faster format but Disk Management will not check the drive for errors La Cie r...

Page 17: ...f dividing the drive into at most 16 partitions You can adjust the size of each partition using the slide bar between the partitions in the Volume Scheme area 1 2 3 4 5 6 Fig 3 2 Important Info Please...

Page 18: ...you have finalized the volume options click Partition Click Partition again when the alert mes sage appears to continue Mac Disk Utility will format and partition the disk according to your settings...

Page 19: ...ves and digital cameras USB Icons These icons will help you easily identify the USB interfaces They appear on USB cables and next to the USB port connectors on certain computers USB 2 0 Cables Your La...

Page 20: ...her FireWire 400 Cable and Cable End iLink DV Cable and Cable End Sold separately FireWire Icons Theses iconswill helpyoueasily identifytheFireWire interface They appear on FireWire cables and next to...

Page 21: ...he cables provided with your LaCie drive are IEEE 1394 and USB 2 0 certified Check that the power supply and ground connection are seated properly Disconnect your computer s FireWire or USB 2 0 cable...

Page 22: ...he most current version of the user manual www lacie com 5 Troubleshooting Problem Question Answer The drive is not recog nized by the computer Has the drive been formatted Make sure that the drive ha...

Page 23: ...2 4 to disconnect your drive from your computer 1 2 3 The drive is not run ning noticeably faster when connected via Hi Speed USB 2 0 Is the drive connected to a USB 1 1 port on your computer or to a...

Page 24: ...troubleshooting tips listed here Is there a conflict with other device drivers or extensions Contact LaCie Technical Support for help Has the drive been formatted Make sure that the drive has been fo...

Page 25: ...rmal A Hi Speed USB 2 0 device can only operate at Hi Speed USB 2 0 performance levels when it is connected directly to a Hi Speed USB 2 0 port or hub Otherwise the Hi Speed USB 2 0 device will operat...

Page 26: ...luding CD DVD burners Information to Include in Email Correspondence Information Where to Find Information 1 LaCie hard drive serial number Located on a sticker at the back of drive or on the original...

Page 27: ...lacie com fr contact LaCie Germany Contact us at http www lacie com de contact LaCie Italy Contact us at http www lacie com it contact LaCie Japan Contact us at http www lacie com jp contact LaCie Ne...

Page 28: ...liers accept no liability for any loss of data during the use of this device or for any of the problems caused as a result LaCie will not under any circumstances be liable for direct special or conseq...

Reviews: