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7. Contacting Customer Support
Before You Call Technical Support
1) Read the manuals and review the Troubleshooting section.
2) Try to isolate the problem. If possible, make the monitor the only external
device on the CPU, and make sure all cables are correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the troubleshooting
checklist, and you still can't get your LaCie monitor to work properly, call us
directly using the number below. Before calling, make sure that you are in
front of your computer and that you have the following information on hand:
1) Your monitor's serial number
2) Computer brand and model
3) Operating system and version (Mac OS or Windows)
4) Amount of memory installed
5) Names of CD or DVD drives installed on your computer
6) Names of any other devices installed on your computer
