LaCie Dual DVD RW Drive User Manual Download Page 26

Page: 26 / 28

LaCie Portable DVD±RW •

esign

ecHt

Contacting Customer Support

User Manual

page 26

Before You Contact Technical Support

1. Read the manuals and review section

5. Troubleshooting

2. Try to isolate the problem. If possible, make the drive the only

external device on the CPU, and make sure that all of the cables
are correctly and securely attached.

If you have asked yourself all of the pertinent questions in the trou-
bleshooting checklist, and you still can’t get your LaCie drive to work
properly, contact us at

www.lacie.com

. Before contacting us, make

sure that you are in front of your computer and that you have the
following information on hand:

6. Contacting Customer Support

Information

Where to Find Information

LaCie Portable DVD±RW Drive serial number

Located on a sticker at the back of drive or on the original packaging

Macintosh/PC model

Mac users:

Click on the Apple icon in the menu bar and select

About This

Mac

Windows users:

Right click

My Computer

and select

Properties > General

Operating system version

Processor speed

Computer memory

The brands and models of other internal and external
peripherals installed on your computer

Mac users:

Click on the Apple icon in the finder bar and select

About This

Mac

. Select

More Info...

The Apple System Profiler will launch and will list your

internal and external peripherals.

Windows users:

Right click

My Computer

and select

Properties > Hard-

ware.

Summary of Contents for Dual DVD RW Drive

Page 1: ...CD Burning Software 12 2 2 Connecting the USB 2 0 Cable 13 2 3 Connecting the USB Power Sharing Cable Optional 14 3 Using Your LaCie Portable DVD RW Drive 15 3 1 Inserting Discs 15 3 2 Accessing Discs 15 3 3 Ejecting Discs 16 3 4 Emergency Disc Ejection 16 4 Helpful Technical Information 17 4 1 File System Formats 17 4 2 DVD RW Writing Methods 18 4 3 About DVD CD Available Capacity 19 4 4 USB Ques...

Page 2: ...he equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interfer ence to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful in terference to radio or t...

Page 3: ...vice staff Never expose your device to rain or use it near water or in damp or wet conditions Never place containers on it containing liquids that may spill into its openings Doing so in creases the risk of electrical shock short circuiting fire or personal in jury Make sure that the computer and drive are electrically grounded If the devices are not grounded there is an increased risk of electric...

Page 4: ...e another external hard drive or some other form of removable storage media LaCie offers a complete line of CD and DVD drives If you would like more information on back up please refer to our website IMPORTANT INFO 1GB 1 000 000 000 bytes 1TB 1 000 000 000 000 bytes Once format ted the actual available storage capacity varies depending on operating environ ment typically 5 10 less ...

Page 5: ...ompatible with most consumer set top DVD players and computer DVD ROM drives On one DVD RDL disc you ll be able to store up to four hours of MPEG 2 video sixteen hours of VHS quality video or increase the video bit rate for higher quality movies And with 8 5GB of storage space on a single DL disc they re ideal for archiving and backup applications and could even be used as replacement for tape in ...

Page 6: ...System Requirements Windows Users USB equipped computer Windows XP or Windows Vista Pentium IV processor or higher 256MB RAM Mac Users USB equipped computer Mac OS X 10 4 Power PC G5 or later Mac Intel processor 256MB RAM Linux Users USB equipped computer Linux based system 256MB RAM ...

Page 7: ...aCie DVD Utilities CD ROM s IMPORTANT INFO Please save your packaging In the event that the drive should need to be repaired or serviced it must be returned in its original packaging Quick Install Guide LaCie Portable DVD RW Design by Sam Hecht Easy Media Creator 10 with LightScribe Labeler for Windows XP Vista Windows BURN FLIP BURN Copyright 20 07 LaC ie DVD U tilities v 6 9 www la cie com 71157...

Page 8: ...le Insert a straightened paper clip or similar object and push to eject the tray if the load eject button does not work In normal operation the eject button should always be used to unload the tray If you must use the emergency eject hole make sure the drive s power is turned off and wait until disc rotation has stopped Rear View 1 Power Supply Connection This is where you plug in the AC adapter s...

Page 9: ...h speed devices such as hard drives CD DVD drives and digital cameras USB 2 0 Cables Your LaCie drive is shipped with a Hi Speed USB 2 0 cable to ensure maximum data transfer performance when connected to a Hi Speed USB 2 0 port The cable will also work when connected to a USB 1 1 port but drive performance will be limited to USB 1 1 transfer rates USB Icons These icons will help you easily identi...

Page 10: ... videos storing multiple photo albums and data DVDs under 4 7GB These discs are also functionally similar to CD R media and have the same capacity as DVD R discs There are two types of DVD R discs DVD R General which are intended for home applications and DVD R Authoring which are intended for professional DVD Video development applications DVD RDL or DVD RDL Double Layer Discs Ideal for recording...

Page 11: ...11 There are three parts to connecting and turning on your LaCie Por table DVD RW Drive Step 1 2 1 Installing DVD CD Burning Software Step 2 2 2 Connecting the USB 2 0 Cable Step 3 2 3 Connecting the USB Power Sharing Cable Optional 2 Connecting Your LaCie Portable DVD RW Drive ...

Page 12: ...e refer to the software s Help menu About the Bundled Software IMPORTANT INFO Available software vary from one model to another For a complete list of software please check the packaging of your product or the label of the included DVD ROM Toast 9 Basic Mac Easy Media Creator 10 Windows Lacie LightScribe Labeler Mac LaCie reserves the right to include a higher version of these software or differen...

Page 13: ...icating with your computer follow these steps Mac Users In the Apple menu click on About This Mac then More Info This will open the Apple System Profiler Your drive should be listed under the Hardware category Windows Users Right click your My Computer folder and select Properties Click on General Your drive should be listed TECHNICAL NOTE Your drive must be connected to a USB 2 0 as opposed to US...

Page 14: ... 3 Connect the other smaller end of the USB power sharing cable to the back of the LaCie Portable DVD RW NOTE You can alternatively purchase an external power supply which connects to a wall outlet from the LaCie website CAUTION Only use the AC adapter supplied with your specific LaCie drive Do not use a power supply from another LaCie drive or another manufacturer Using any other power cable or p...

Page 15: ... flat surface to work correctly To close the disc tray Press the Open Close button Fig 08 Pushing the media tray closed is not recommended 3 2 Accessing Discs Mac Users The DVD or CD volume will appear as an icon on the desktop Click on the icon to access the contents of the DVD or CD Windows Users The DVD or CD volume will appear in your My Computer folder Windows XP users or the Computer folder ...

Page 16: ... com puter system Do not transport the drive with the disc tray open or with a DVD or CD disc inside Doing so may damage the drive and or data stored on the disc and will void your warranty 3 4 Emergency Disc Ejection In the event that a DVD or CD cannot be ejected with the Open Close button and the software is not controlling the drive use the emergency eject operation to open the disc tray 1 Swi...

Page 17: ...em which allows media to be read on a Mac PC or other major computer platform Published by the International Organization of Standardization this standard defines a file system for DVD ROM and CDs It supports Micro soft Windows Mac OS and operating systems that follow the Unix specification but doesn t support custom features of Mac file sys tems such as long file names or icon options Microsoft c...

Page 18: ...ng the disc Multi Border Recording MBR A writing process that is very similar to IR MBR allows you to make an IR disc and then play the disc back on a device that recognizes this type of recording method MBR creates a very short boundary zone around a recording session so a compatible player or DVD ROM drive does not attempt to play be yond the border of the recorded area instead allowing the unfi...

Page 19: ...se your Hi Speed USB 2 0 devices with USB 1 1 hubs but the peripherals will be limited to USB 1 1 performance levels For more information about the USB interface please visit the LaCie website www lacie com technologies 4 5 Data Transfers Data transfers are the flow of data that accomplishes a task usu ally related to moving data from storage to computer RAM or be tween storage devices During data...

Page 20: ...e the most recent software updates will be available If you need further assistance please contact your LaCie reseller or LaCie Technical Support see section 6 Contacting Customer Sup port for details Manual Updates LaCie is constantly striving to give you the most up to date com prehensive User s Manuals available on the market It is our goal to provide you with a friendly easy to use format that...

Page 21: ... USB cables such as the cables provided with your LaCie drive If you have followed all of these steps and the drive is still not recognized shut down your computer wait 3 to 5 minutes restart your computer and try again Is there a conflict with other device drivers or extensions Contact LaCie Customer Support for assistance See 6 1 LaCie Technical Support Contacts The drive is not running noticeab...

Page 22: ...ed DVD and CD Formats for information about the different formats supported by your drive Is the disc damaged Carefully inspect the disc Look to see if there are highly visible scratches to the recording surface the bright shiny reflective side of the disc If in doubt try another disc Has the recording software been in stalled correctly Double check the installation of your recording software and ...

Page 23: ...USB cable wait 10 seconds and then recon nect Ensure that USB connectors are properly aligned USB cables can only be inserted one way Make sure that they are cor rectly oriented Check that the USB connectors are straight and fully seated in the USB ports Only use certified USB cables such as the cables provided with your LaCie drive If you have followed all of these steps and the drive is still no...

Page 24: ...as been installed correctly See the help section of the software program for more information Has the LaCie drive been set as the default DVD drive in your DVD play back software Consult the Help section of your DVD playback software for infor mation on how to configure your LaCie drive as your default DVD player Are you running other software pro grams simultaneously Check to see if other program...

Page 25: ...errun interruptions Quit all other running software programs before starting to record De activate File Sharing if it is active If you are making a direct recording such as a copy from a CD or a DVD make sure that the speed of the drive playing the CD or DVD is fast enough to provide a sufficient data stream to the LaCie drive When making copies it is recom mended that you transfer the material to...

Page 26: ...nd that you have the following information on hand 6 Contacting Customer Support Information Where to Find Information LaCie Portable DVD RW Drive serial number Located on a sticker at the back of drive or on the original packaging Macintosh PC model Mac users Click on the Apple icon in the menu bar and select About This Mac Windows users Right click My Computer and select Properties General Opera...

Page 27: ... http www lacie com fr contact LaCie Germany Contact us at http www lacie com de contact LaCie Italy Contact us at http www lacie com it contact LaCie Japan Contact us at http www lacie com jp contact LaCie Netherlands Contact us at http www lacie com nl contact LaCie Norway Contact us at http www lacie com no contact LaCie Spain Contact us at http www lacie com es contact LaCie Sweden Contact us ...

Page 28: ...lems caused as a result As a precaution it is recommended that the CD R RW DVD R RW and DVD R RW media be tested after they have been written to Under no circumstances do LaCie or its suppliers guarantee the reli ability of the DVD or CD media used in this drive LaCie will not under any circumstances be liable for direct special or consequential damages such as but not limited to damage or loss of...

Search results

Summary of Contents for Dual DVD RW Drive

Reviews:

Related manuals for Dual DVD RW Drive

Brands by name

Popular brands

LaCie Dual DVD RW Drive, User Manual

Search results

Summary of Contents for Dual DVD RW Drive

Reviews:

Related manuals for Dual DVD RW Drive

Brands by name

Popular brands