background image

LaCie Brick Mobile Hard Drive

User Manual

page 22

Troubleshooting

Problem

Question

Answer

The drive is not recog-

nized by the computer.

Does an icon for the drive appear 

on the desktop?

There should be an icon for the LaCie drive on the desktop. If the 

drive does not appear, follow the rest of the Troubleshooting tips to 

isolate the problem.

Does your computer’s configuration 

meet the minimum system require-

ments for use with this drive?

Check page 

1.2, Minimum System Requirements

 for more infor-

mation.

Did you follow the correct installa-

tion steps for the specific interface 

and operating system.

Review the installation steps on page 

2.4, Connecting the USB 2.0 

Interface Cable

.

Are both ends of the USB cable 

securely attached?

Check both ends of the USB cable to make sure they are fully 

seated in their respective ports. Try disconnecting the cables, wait-

ing 10 seconds, and then reconnecting them. If the drive is still not 

recognized, restart your computer and try again.

Is the drive receiving sufficient 

power?

If the LED on the front of the drive is not on, the drive may not be 

recieving enough power from the USB bus on your computer. Try 

connecting the USB power sharing cable as described in section 

2.4, Connecting the Optional Power Sharing Cable

.

If  your  LaCie  hard  drive  is  not  working  cor-

rectly,  please  refer  to  the  following  checklist  to  de-

termine  the  source  of  the  problem.  If  you  have  gone 

through  all  of  the  points  on  the  checklist  and  your 

drive  still  does  not  work  properly,  please  check  the 

FAQs  that  are  regularly  published  on  our  website  –  

www.lacie.com

. One of these FAQs may provide an 

answer to your specific question. You can also visit the 

downloads  page,  where  the  most  recent  software  up-

dates will be available. 

If  you  need  further  assistance,  please  contact  your 

LaCie reseller or LaCie Customer Support (see section 

6, Contacting Customer Support

 for details).

Manual Updates

 

LaCie strives to give you the most up-to-date, com-

prehensive user manuals available on the market. It is 

our  goal  to  provide  you  with  a  friendly,  easy-to-use 

format that will help you quickly install and utilize the 

many functions of your new device.

If your user manual does not reflect the configuration 

of the product you purchased, please check our website 

for the most current version of the user manual.

www.lacie.com

5.1. Mac Users

5. Troubleshooting

Summary of Contents for Drive

Page 1: ...Users 11 2 3 Connecting the USB 2 0 Interface Cable 12 2 4 Connecting the Optional Power Sharing Cable 13 2 5 Disconnecting Your LaCie Hard Drive 14 3 Formatting and Partitioning 15 3 1 Formatting for...

Page 2: ...nce The devices must accept any inter 2 ference received including inter ference that may cause undesired operation NOTE This equipment has been tested and found to comply with the limits for a Class...

Page 3: ...liquids on the LaCie Mobile Hard Drive as they may spill into its openings Doing so increases the risk of electrical shock short cir cuiting fire or personal injury Make sure that the computer and LaC...

Page 4: ...ion It is essential that only the supplied power cord be used Important Info Any loss corruption or destruction of data while using a LaCie drive is the sole responsibility of the user and under no ci...

Page 5: ...ss and crafted to blend functionality with high technology These latest drives are performance based solutions that will power you through your specific applications Ideal for speed intensive applicat...

Page 6: ...Mac OS 9 SilverKeeper v1 1 2 backup for Mac LaCie Brick Hard Drive Storage Utilities Windows and Mac OS compatible 4 1 5 2 3 1 1 Box Content 1 LaCie Hard Drive 2 Hi Speed USB 2 0 cable 3 USB power sh...

Page 7: ...Hz Pentium or higher or equivalent pro cessor 32MB RAM or greater USB interface port Internet connection for downloading updates Mac Users Mac OS 9 1 or later or Mac OS 10 2 1 or later G3 or later or...

Page 8: ...uction 1 3 Stacking Bricks Your LaCie Brick is designed to stack under another LaCie Brick To allow for proper cooling do not stack more than three LaCie Bricks together When stacking three bricks ope...

Page 9: ...indows 2 1 Installing USB Driver and Silverlining Software Mac 2 2 Installing Silverlining Pro Page 10 Page 11 Step 2 2 3 Connecting the USB 2 0 Cable Page 12 Step 3 2 4 Connecting the Optional Power...

Page 10: ...click the Silverlining 98 folder 2 Double click the 3 Silverlining98_Install EXE icon Silverlining 98 will then initialize the install screen 4 The Welcome screen will appear Click 5 Next The Destinat...

Page 11: ...lder Click on the 3 Silverlining Installer icon The Silverlining Utilities screen opens Click 4 Con tinue The Silverlining Read Me screen opens Read the 5 information and click Continue The License Ag...

Page 12: ...0 cable 2 to the USB 2 0 port on the back of the hard drive Fig 2 3 B After a few seconds the hard drive will mount on 3 your computer and appear on the desktop Mac us ers or in My Computer Windows u...

Page 13: ...the drive from your com puter Attach the small end of the USB Power Sharing Ca 1 ble to the back of your LaCie drive Fig 2 4 A Attach the USB end of the USB Power Sharing Ca 2 ble to an available USB...

Page 14: ...r LaCie hard drive Windows Users From the 1 System Tray located in the lower right hand side of your screen click the Eject icon a small green arrow over a hardware im age A message will appear listin...

Page 15: ...the table right for more information Once you ve connected your drive and it is recog nized by your operating system i e Windows 98 SE Me 2000 XP Vista or Mac OS 9 x or 10 x you are ready to format a...

Page 16: ...t click 2 My Computer and select Manage From the Computer Management window se 3 lect Disk Management located below the Storage group If the Initialize and Convert Disk Wizard window 4 appears click C...

Page 17: ...lick 10 Next Click 11 Next On the Format Partition window you have the option 12 of selecting the Quick Format option This allows a much faster format but Disk Management will not check the drive for...

Page 18: ...choose the num ber of partitions you want to divide the drive into Mac OS 10 x gives you the option of dividing the drive into at most 16 partitions You can adjust the size of each partition using th...

Page 19: ...if you did step 5 Once you have finalized the volume options click 8 Partition Click Partition again when the alert mes sage appears to continue Mac Disk Utility will format and partition the disk 9...

Page 20: ...drives and digital cameras USB Icons These icons will help you easily identify the USB interfaces They appear on USB cables and next to the USB port connectors on certain computers USB 2 0 Cables Your...

Page 21: ...d The cables provided with your LaCie drive are USB 2 0 certified Check that the power supply and ground connection 2 are seated properly Disconnect your computer s USB 2 0 cable Wait 30 3 seconds Rec...

Page 22: ...not be recieving enough power from the USB bus on your computer Try connecting the USB power sharing cable as described in section 2 4 Connecting the Optional Power Sharing Cable If your LaCie hard d...

Page 23: ...d These characters include but are not limited to Check your files and folders to ensure that these types of characters are not being used Did you get an error message telling you that the drive has b...

Page 24: ...nd try an alternate power cable The fan on the LaCie hard drive does not run continuously it is activated at certain temperatures Problem Question Answer The drive is not recog nized by the computer H...

Page 25: ...ed USB 2 0 performance levels when it is connected directly to a Hi Speed USB 2 0 port or hub Otherwise the Hi Speed USB 2 0 device will operate at the slower USB 1 1 transfer rates Is the drive conne...

Page 26: ...including CD DVD burners Information to Include in Email Correspondence Information Where to Find Information 1 LaCie hard drive serial number Located on a sticker at the back of drive or on the orig...

Page 27: ...acie com fr contact LaCie Germany Contact us at http www lacie com de contact LaCie Italy Contact us at http www lacie com it contact LaCie Japan Contact us at http www lacie com jp contact LaCie Neth...

Page 28: ...ppliers accept no liability for any loss of data during the use of this device or for any of the problems caused as a result LaCie will not under any circumstances be liable for direct special or cons...

Reviews: