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Windows

Problem: The drive icon doesn't appear in Computer.

Q: Is the drive listed in Device Manager?
A: All drives appear in at least one place in Device Manager.

Go to Search and enter Device Manager to launch it. Look in the Disk Drives section and, if necessary, click
the plus sign to view the full list of devices. If you're uncertain that your drive is listed, safely unplug it and
then reconnect it. The entry that changes is your LaCie hard drive.

Q: Is your drive listed next to an unusual icon?
A: Windows Device Manager usually provides information about failures with peripherals. While the Device
Manager can assist with troubleshooting most problems, it may not display the exact cause or provide a
precise solution.

An unusual icon next to the hard drive can reveal a problem. For example, an exclamation point, question
mark, or X instead of the normal icon based on the type of device could indicate a problem. Right click on
the icon and then choose Properties. The General tab provides a potential reason why the device is not
working as expected.

34

LaCie 1big Dock SSD Pro

4/1/20

Summary of Contents for 1big Dock SSD Pro

Page 1: ...ck SSD Pro User Manual Click here to access an up to date online version of this document You will also find the most recent content as well as expandable illustrations easier navigation and search capability Model ...

Page 2: ... LaCie1big Dock SSD Pro Storageformat Disconnecting thedrive 6 Operation Power on Power off Long push Removing theThunderbolt cableduring operation Quiet operation and heat management Position and stacking Front view Rear panel view Dimensions Weight Electrical Temperature ranges Start here Register your device Download Toolkit Install Toolkit 5 5 5 6 6 6 6 7 7 8 8 8 9 9 9 10 11 11 11 12 12 13 13 ...

Page 3: ...he USB 3 0 hub Safely ejecting and disconnecting a device from the USB 3 0 hub macOS Windows Reading an SD memory card Safely ejecting and removing an SD memory card Toolkit macOS Windows Reading a CFast 2 0 memory card Safely ejecting and removing a CFast 2 0 memory card Toolkit macOS Windows Reading a CFexpress memory card Safely ejecting and removing a CFexpress memory card Toolkit macOS only m...

Page 4: ...on of Conformity China RoHS Taiwan RoHS How to choose the file system format Mac macOS version 10 11 and later Windows Problem My file transfers are too slow Problem I have a USB C hard drive that I want to add to the Thunderbolt 3 daisy chain Problem I must password protect and or encrypt my hard drive Problem I m receiving file transfer error messages Problem The drive icon does not appear on my...

Page 5: ...k SSD Pro For common questions and answers see Frequently Asked Questions You can get support and updated technical information at LaCie customer support Box content LaCie 1big Dock SSD Pro Thunderbolt 3 40Gb s cable External power supply Quick Install Guide Minimum computer system requirements Computer with a Thunderbolt 3 port macOS 10 14 or later Windows 10 or later Minimum free disk space 600M...

Page 6: ...d other devices to transfer files Charge devices like mobile phones 7 5W power output See Docking Features 3 CFast 2 0 slot Read CFast 2 0 memory cards See Docking Features 4 Secure Digital SDXC slot Read SD memory cards See Docking Features 5 CFexpress slot Read CFexpress memory cards See Docking Features Rear panel view 6 LaCie 1big Dock SSD Pro 4 1 20 ...

Page 7: ...nnected to the host port See Daisy Chain Power Delivery Power Pass Through 4 DisplayPort Send the video signal from your computer to a monitor See Expansion Port 5 Manual shutdown button Press and hold this button for more than 4 seconds to cut power and shut down 1big Dock SSD Pro This button allows you to conserve power without having to unplug 1big Dock SSD Pro See Operation 6 Kensington lock p...

Page 8: ...adapter 20V 5 5A Temperature ranges Ambient environment Temperature range Standard operating 5 to 35 C Use only the power supply provided with your device Power supplies from other LaCie Seagate and third party devices can damage your 1big Dock 8 LaCie 1big Dock SSD Pro 4 1 20 ...

Page 9: ...rive status LED behavior The list of colors below helps you identify the general status of LaCie 1big Dock SSD Pro Color State Solid blue Ready Fast blinking blue Startup and shutdown Blinking red 1 second interval Warning temperature or fan failure Solid red Critical temperature or absent fan 9 LaCie 1big Dock SSD Pro 4 1 20 ...

Page 10: ...Dock s host port to a Thunderbolt 3 port on your computer 1big Dock SSD Pro Computer 1big Dock SSD Pro only supports connections to a computer s Thunderbolt 3 port The drive is not available when connected to a USB port 10 LaCie 1big Dock SSD Pro 4 1 20 ...

Page 11: ...ter Use the Thunderbolt 3 cable to connect 1big Dock SSD Pro s host port to your computer s Thunderbolt 3 port Important Your computer must be connected to 1big Dock SSD Pro s host port to power on and access the drive 11 LaCie 1big Dock SSD Pro 4 1 20 ...

Page 12: ...st from your drive with easy access to information and support Install Toolkit Manage Sync Plus plans automate imports from memory cards control LED settings and more Start here Your computer must be connected to the internet to register your device and install Toolkit 12 LaCie 1big Dock SSD Pro 4 1 20 ...

Page 13: ...er such as Finder or File Explorer open LaCie 1big Dock SSD Pro and launch Start Here Mac or Start Here Win Registeryour device Enter your information and click Register Download Toolkit 13 LaCie 1big Dock SSD Pro 4 1 20 ...

Page 14: ...pen the LaCieToolkit zip file Click on the LaCie Toolkit Installer to launch the application Click on the LaCieToolkit exe file to launch the application For details on Toolkit features see the LaCie Toolkit user manual Storage format Your computer must be connected to the internet to install and run Toolkit 14 LaCie 1big Dock SSD Pro 4 1 20 ...

Page 15: ...by formatting it in the native file system for your operating system See Optional Formatting and Partitioning for details Disconnec ng the drive In order to avoid file system corruption it s important to unmount 1big Dock SSD Pro s volumes before disconnecting the interface cable See Safely Remove LaCie 1big Dock SSD Pro From Your Computer for details 15 LaCie 1big Dock SSD Pro 4 1 20 ...

Page 16: ...you to conserve power without having to unplug the device Press and hold the Manual shutdown button for more than four seconds to manually shut off 1big Dock SSD Pro Removing the Thunderbolt cable during opera on Caution Do not operate 1big Dock SSD Pro until the ambient temperature is within the specified temperature range See System Overview Important info Always safely eject 1big Dock SSD Pro f...

Page 17: ...ly the enclosure s metal casing dissipates heat from the drive keeping it safe and prolonging its life Since LaCie s unique design draws heat away from the internal drive the external casing may be warm to the touch after extended use Posi on and stacking Always make certain to place 1big Dock SSD Pro on a flat even surface designed to support the heat output and airflow of the enclosure For prope...

Page 18: ...e hub to transfer files from digital cameras and other drives The USB 3 0 hub port delivers 7 5W of power to connected phones and other devices Connec ng a device to the USB 3 0 hub 1 Hold the USB 3 0 end of the cable upright 2 Insert the cable end into the USB 3 0 port on the front of the device 3 Open a Finder or File Explorer window to browse and manage the contents of the device Safely ejec ng...

Page 19: ...e you want to eject Windows displays a notification when it is safe to remove the device 3 Remove the USB 3 0 end of the cable from the port Secure Digital Extended Capacity SDXC memory card reader Reading an SD memory card 1 Hold your SD SDHC or SDXC memory card upright with the label on top pins on bottom 2 Insert the card into the SD slot on the front of the device as far as it will go you may ...

Page 20: ...the Safely Remove icon in your Windows System Tray to view the devices you can eject If you don t see the Safely Remove Hardware icon click the Show hidden icons arrow in the system tray to display all icons in the notification area 2 In the list of devices choose the SD card volume you want to eject Windows displays a notification when it is safe to remove the device 3 Push the card into the SD s...

Page 21: ...ed 2 Using a Finder window eject the CFast 2 0 card volume 3 Remove the card from the slot Windows 1 Click the Safely Remove icon in your Windows System Tray to view the devices you can eject If you don t see the Safely Remove Hardware icon click the Show hidden icons arrow in the system tray to display all icons in the notification area 2 In the list of devices choose the CFast 2 0 card volume yo...

Page 22: ...ng and removing a CFexpress memory card Toolkit macOS only 1 Make sure that the CFexpress memory card is not being accessed 2 Open Toolkit 3 On the Home screen click on the Eject icon for the CFexpress card slot 4 Remove the card from the slot macOS 1 Make sure that the CFexpress memory card is not being accessed 2 Using a Finder window eject the CFexpress card volume 3 Remove the card from the sl...

Page 23: ...essed 3 Click the Safely Remove icon in your Windows System Tray to view the devices you can eject If you don t see the Safely Remove Hardware icon click the Show hidden icons arrow in the system tray to display all icons in the notification area 4 In the list of devices choose LaCie 1big Dock SSD Pro to eject Windows displays a notification when it is safe to disconnect the device 5 Disconnect th...

Page 24: ...isconnec ng the DisplayPort 1 Grasp the DP 1 4 end of the cable or adapter that s connected to 1big Dock 2 Hold down the release tab with your thumb and then pull back to remove the cable from the port LaCie 1big Dock SSD Pro provides the full performance available to DisplayPort 1 4 However many computers with Thunderbolt ports do not support DisplayPort 1 4 which limits the outputs to displays I...

Page 25: ...t 3 daisy chain 1 Computer with a Thunderbolt 3 port 2 LaCie 1big Dock SSD Pro connected to computer via host Thunderbolt 3 port 3 LaCie d2 Thunderbolt 3 connected to 1big Dock s peripheral Thunderbolt 3 port 4 Second LaCie d2 Thunderbolt 3 connected to first d2 via Thunderbolt 3 port 5 LaCie Rugged SSD connected to second d2 via Thunderbolt 3 port USB 3 1 USB C devices can terminate a Thunderbolt...

Page 26: ...r to the laptop connected to 1big Dock s host Thunderbolt 3 port USB C power supply connected to 1big Dock peripheral port Power passed through to 1big Dock host port 60W and 85W 56W 85W 80W 1big Dock must receive power via its power cable in order to deliver power to compatible devices LaCie is not responsible for devices that experience harm damage or malfunction when connected to LaCie 1big Doc...

Page 27: ...nder window 2 On the sidebar go to Devices and locate the storage device you want to eject Click the Eject icon to the right of the storage device name 3 Once the storage device disappears from the sidebar or the Finder window closes you can disconnect the interface cable from your Mac Eject via Desktop 1 Select the desktop icon for your storage device and drag it to the Trash 2 When the storage d...

Page 28: ...in the system tray to display all icons in the notification area 3 In the list of devices choose the storage device you want to eject Windows displays a notification when it is safe to remove the device 4 Disconnect the storage device from the computer 28 LaCie 1big Dock SSD Pro 4 1 20 ...

Page 29: ...d for solid state drives SSDs and flash based storage systems While APFS may benefit SSD performance note the following restrictions You cannot use an APFS formatted disk as your Time Machine backup drive Format LaCie 1big Dock SSD Pro to HFS if you intend to use it with Time Machine APFS is only supported on macOS 10 13 or later exFAT Compatible with macOS and Windows exFAT is not a journaled fil...

Page 30: ... Scheme select GUID Partition Map 7 Click Erase 8 Disk Utility formats the drive When it s finished click Done Windows 1 Make sure the storage device is connected to and mounted on the computer 2 Go to Search and then type Disk Management In the search results double click Disk Management Formatting erases everything on the storage device LaCie highly recommends that you back up all data on your s...

Page 31: ...partition must be available to format If it is currently formatted right click on the partition and then choose Delete 5 To create a new partition right click on the volume and select New Simple Volume Follow the on screen instructions when the New Simple Volume Wizard appears 31 LaCie 1big Dock SSD Pro 4 1 20 ...

Page 32: ...on your computer that supports Thunderbolt 3 devices The lightning bolt icon that represents Thunderbolt 3 support should appear next to the USB C port Q Does your computer or operating system support Thunderbolt 3 A Consult your computer and operating system documentation for Thunderbolt 3 compatibility information Problem I have a USB C hard drive that I want to add to the Thunderbolt 3 daisy ch...

Page 33: ... FAT32 volume certain characters in the names cannot be copied These characters include but are not limited to Check your files and folders to ensure that these characters are not in the names If this is a recurring problem or you cannot find files with incompatible characters consider reformatting the drive to NTFS Windows users or HFS Mac users See Optional Formatting and Partitioning Mac Proble...

Page 34: ... drive Q Is your drive listed next to an unusual icon A Windows Device Manager usually provides information about failures with peripherals While the Device Manager can assist with troubleshooting most problems it may not display the exact cause or provide a precise solution An unusual icon next to the hard drive can reveal a problem For example an exclamation point question mark or X instead of t...

Page 35: ...the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Re...

Page 36: ...sitif est conforme à la norme CNR 210 d Industrie Canada applicable aux appareils radio exempts de licence Son fonctionnement est sujet aux deux conditions suivantes 1 le dispositif ne doit pas produire de brouillage préjudiciable et 2 ce dispositif doit accepter tout brouillage reçu y compris un brouillage susceptible de provoquer un fonctionnement indésirable Important Note for mobile device use...

Page 37: ... Por medio de la presente LaCie declara que el direct attached storage device cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 2004 5 CE Ελληνική Greek ΜΕ ΤΗΝ ΠΑΡΟΥΣ LaCieΔΗΛΩΝΕΙ direct attached storage device ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 2004 5 ΕΚ Français French Par la prése...

Page 38: ... LaCie vakuuttaa täten että direct attached storage device tyyppinen laite on direktiivin 2004 104 EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen Svenska Swedish Härmed intygar LaCie att denna direct attached storage device står I överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 2004 104 EG China RoHS China...

Page 39: ...ctronic equipment Beginning on January 1 2018 Seagate products must comply with the Marking of presence requirements in Section 5 of CNS 15663 This product is Taiwan RoHS compliant The following table meets the Section 5 Marking of presence requirements 台灣RoHS是指台灣標準局計量檢驗局 BSMI 對標準CNS15663要求的減排電子電氣設備限用化學物質指引 從2018 年1月1日起 Seagate產品必須符合CNS15663第5節 含有標示 要求 本產品符合台灣RoHS 下表符合第5節 含有標示 要求 39 LaCie 1big Doc...

Page 40: ...40 LaCie 1big Dock SSD Pro 4 1 20 ...

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