6. Troubleshooting
page 32
LaCie photon20visionII
User’s Manual
6. Troubleshooting
In the event that your LaCie photon20visionII Monitor is not working correctly, please refer to the following checklist to find out
where the problem is coming from. If you have gone through all of the points on the checklist and your drive is still not
working correctly, please have a look at the FAQs that are regularly published on our Web site –
www.lacie.com
. One of
these FAQs may provide an answer to your specific question. You can also visit the drivers pages, where the most recent
software updates will be available.
If you need further assistance, please contact LaCie Technical Support (see chapter
7. Contacting Customer Service
for
details).
The Problem
No Image Appears
Questions to Ask
Is the display’s power cord
connected?
Is the power indicator light on?
Is the power on and the power
indicator green?
Is the power indicator amber?
Is there an “OUT OF RANGE”
message on the screen?
Is there a “CHECK SIGNAL CABLE”
message on the screen?
Possible Solutions
Check and ensure that the power cord is connected
properly to the power outlet.
Press the Power button.
Adjust the brightness and contrast.
If the display is in power save mode, try moving
mouse or press any key on the keyboard to bring up
the screen.
Make sure that the power is on.
Check to see that your computer is on.
This message appears when the signal from the PC
(video card) is out of horizontal or vertical frequency
range on the display. Check the Specifications sec-
tion, and then reconfigure your display.
This message appears when the signal cable between
your computer and your monitor is not connected.
Check the signal cable and try again.