LACAVA LLC
®
Page 8 of 9
Terms and Conditions
UNIQUENESS
Many products are made of natural stone, woods, or metals. Because of the natural
variations, and/or handmade nature of the products, slight differences are expected
and are not deemed manufacturing defects.
SHIPPING POLICIES
Once the merchandise is released to and accepted by the carrier, LACAVA’s
responsibility ends. LACAVA LLC is not responsible for damages occurring in transit. After
the merchandise is delivered and the shipping document is signed, it becomes the
property of the purchaser. We constantly improve the packaging as new technologies
become available, but damages in transit may still occur. Therefore, we recommend
that all packages be inspected by the purchaser in the carrier’s presence upon delivery.
In case of damages, either visible or concealed, the purchaser is responsible for filing any
damage claim against the carrier. In this regretful circumstance, we suggest you be very
conservative and have the carrier’s agent explain the steps to submit a valid claim
against the carrier (as each carrier has different claim policies). Please document
everything in writing, preferably on the shipping documents and have also the carrier’s
agent sign along. If you wish for us to assist you in the claim process, please fax us copies
of the shipping and claim documents at your earliest convenience. In the case of missing
items, since we don’t know whether it is due our mistake or a theft during transit, please
follow same process as above for shipping damages, with the only difference being that
the claim will be about something completely missing, rather than damaged. Please
take note, in the presence of the carrier’s agent, any visible tampering with the
packaging. In case of missing items, you also have to inform LACAVA and send to
LACAVA all related documents within 24 hours from the delivery date. We will open an
internal investigation and check the inventory count to determine if it was an error on our
part. If we realize it was our mistake, we will promptly ship the missing item(s) to the
purchaser by standard ground at our cost.
RETURN POLICIES
LACAVA will replace any product non-conforming with ordered product due to
production defects only after the non-conforming product is returned to LACAVA’s
warehouse in salable condition within 30 (thirty) days from the shipping date. In any case,
LACAVA does not cover installation costs. If the product is not satisfactory for any reason
different from defects, it can be returned to LACAVA LLC up to 30 (thirty) days from the
shipping date after obtaining a Return Goods Authorization (RGA) valid for 60 (sixty)
days. If the product is not returned to LACAVA within that timeframe, the RGA will be
voided and no further RGAs will be issued for the product. The merchandise must be in its
original packaging and packed safely. A restocking fee of 25 percent and applicable
shipping charges to the customer and back will be deducted from the credit amount.
Credit (excluding shipping and handling charges) will be given only for returns of intact
products up to 30 days from the shipping date. After 30 days from the shipping date, no
returns will be accepted. All returned merchandise is at the purchaser’s risk and cost.
Special order and custom made items are not returnable. Products must be inspected
prior to installation and installation of the product means its acceptance. Product, once
installed, cannot be returned. Damages occurring in installation are not considered
defects and are not subject to return or refund.
