LABORIE AQUARIUS XT/CT/LT/CTS Service Manual
LBL-000233
[B]
48
6
TROUBLESHOOT AND SERVICE
If problems continue, contact LABORIE’s Service team at 1-800-333-1039 or email
Follow the instructions provided in the table below for troubleshooting steps.
Symptom(s)
Possible Cause(s)
Check/Corrective Action(s)
ALL DEVICES
No response from the
devices?
No power on electrical
outlet?
Plug the system into a known working electrical outlet.
Damaged power cord?
Unplug the system and contact LABORIE for a replacement
power cord.
Power cord is not
connected properly?
Ensure the power cord is secure at the base of system and at
the electrical outlet.
Devices are not connected
in software?
Connect the devices to the system.
Wrong connection type?
Make sure the correct connection type (either Bluetooth or
USB) is selected under the
Connection Type sub-menu.
Computer or Printer
cannot power on?
No power on electrical
outlet?
Damaged power cord?
Power cord not connected
properly?
Ensure electrical outlet is working, power cords are not
damaged, and all power cords are secure at both ends.
USB power is
connected but the
orange Battery LED
displaying on the
device. There is no
icon on the screen and
no response from
keyboard?
Battery is empty?
Wait (up to 30 minutes) until the battery is charged enough for
wake-up.
No external power is
connected and cannot
wake-up ROAM™
using OK button or
Bluetooth connection?
Battery voltage is below
wake-up level?
Wait (up to 30 minutes) until the battery is charged enough for
wake-up.
Device displays partial
charge when the
battery is fully charged
(i.e. was left in charger
for more than 5
hours)?
Need to restart?
Restart entire system.
EMG
EMG reading is too
high/low?
EMG channel scale is not
optimized?
Adjust the scale by clicking on the scale values and typing in
new values.
Electrodes are wet or
generally not sticking?
Shave the area if necessary and wipe dry. Apply a good
amount of tape to keep moisture out.
Detached electrode?
Re-attach electrode.
