Chapter 6: Troubleshooting
Product Service 1-800-522-7658
23
PROBLEM
CAUSES
CORRECTIVE ACTION
NaOH pump runs,
but doesn’t pump
NaOH tube is kinked or
restricted
Check all lines for kinks or
blockage
Peristaltic pump tube
damaged
Replace peristaltic pump tube
Peristaltic pump is
damaged
Replace peristaltic pump
Water is noisy when
flowing through the
unit
Excessive water flow
rate
Reduce the water flow rate
slightly
Steam drains
erratically; steam
valve is noisy during
standby
Drain hose is kinked or
elevated above the drain
pipe
Drain hose must flow
unrestricted to a drain below
the drain pipe
Boiling flask breaks
Flask has gone dry
Do not let flask go dry
Water added when
boiler is dry or low on
water and hot
Do not add water to the boiler
when it is hot and dry, or low
on water
Recoveries are low
Seal is leaking
Clean/replace the seal
Receiving tube is not
completely submerged
The receiving tube must be
completely submerged in the
receiving vessel
Not collecting enough
distillate
Increase distillation time
Recoveries are too
high
Excessive NH
3
in feed
water
Connect to a different water
source; install Optional Water
Inlet Kit #6544200 and feed
purified water to the boiler
