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Bottle detected but not installed
The sensors on the central bar of the shelf are dirty => provide
cleaning with a soft, dry cloth.
Pairing with the cellar does not work
The QR code of the master box was scanned incorrectly.
The QR code is damaged.
Wifi connection is insufficient.
Bluetooth range is exceeded.
The cellar is not connected.
The phone's WiFi or Bluetooth is not activated.
Error code « EE »
Temperature probe fault.
Error code « HH »
High temperature alarm, unplug your appliance and call your
after-sales service
Error code « LL »
Low temperature alarm, unplug your appliance and call your
after-sales service
Error code « DD »
Appliance in defrost phase => wait for the end of defrost
Water is flowing from my wine cellar
The drain hole inside your cellar is blocked.
The cellar is not tilted back enough.
The water tank behind the cellar is full.
A red LED flashes continuously
under the master box
the cellar is not connected or has lost its connection to the Wifi
network ;
One or more LEDs remain on on the
front of my shelves
You made a position call (s) (locate a bottle or ESommelier
function) and you did not come to pick up / drop off the bottle (s)
=> wait 5 minutes for it (s) to go out on its own or open and close
the wine cellar door
The buttons on the control panel do
not work
Check that the control panel is not locked, padlock displayed on
the screen. Unlock by pressing the key with the padlock symbol
for 3 seconds to unlock the control panel
My digital register and my actual
stock are different
Did you make any modification during a power break?
Check in Vinotag application FAQ how to resolve your stock
discrepancies.
I cannot scan the cellar QR code
Prefer the scan of the QR code present at the bottom of the
quality sheet of your cellar. Place the quality sheet on a dry, flat
support in the light to facilitate scanning of the QR code.
if you have difficulty scanning the cellar QR code (under the
masterbox), we advise you to turn on the LED light in the wine
cellar, increasing the level brightness you will find it easier to
detect the QR code with your phone. For phones that need a
certain distance to focus, you can pull out the top shelf of your
cellar to have a better distance between the lens of your phone
and the cellar QR code.
The label of the wine I photograph is
not recognized by the application
The photo taken via the application must be of good quality (not
blurred), the photo must be taken so that the wine label fills in
the white frame of the application. If that still doesn't work, try
taking a close-up photo of just the name of the wine.