6
Dealer
Your authorized KZ dealer has performed a PDI (pre-delivery
inspection) on your recreational vehicle. Since your dealer is
authorized to sell KZ products, he is also there to supply parts,
optional equipment, and provide service repairs, warranty or
otherwise as needed.
First choice for warranty repairs is your selling dealer. Other dealers
can be used, however, prior approval is required.
Some recreational vehicle dealers may be authorized service
centers for certain manufacturers of products warranted separately.
Check with your dealer before contacting anyone else to reduce
delays. If the dealer is not an authorized service center for the
product in question, he can assist you in obtaining authorized
service.
Factory
Service repairs can be performed at the manufacturing facility at
Shipshewana, Indiana. Should your KZ product be in need of major
repairs and your dealer recommends factory repairs, please follow
the steps listed below for such work.
1. Your dealer
must
make an appointment with service personnel
at the factory PRIOR to your arrival.
2. Any freight costs, as listed on warranty coverage, are the
responsibility of the owner as listed in the warranty coverage
schedule.
Parts
Stocking of parts varies from dealer to dealer. Any authorized dealer
can order any required part to be shipped to his dealership or have
the part “drop-shipped” to your residence. All parts are obtained
through authorized KZ dealers only.
Owner’s Responsibility
When owning and using a recreational vehicle, it is important to
perform regular and normal maintenance to prevent undesired
deterioration of your coach. Weather elements play an important
function on sealants and other components requiring normal
maintenance.
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