Kyocera ECOSYS M2635dw Frequently Asked Questions Manual Download Page 20 | Manualshive

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ECOSYS M2635dw

20

My M2635dw does not turn on.

1.

Make sure to fully press in the white main power button located on the lower right side of the front of the
printer.

2.

Check that the power cord that came with the printer is fully inserted in the rear of the unit.

3.

Confirm the printer is plugged into a working outlet. Try plugging in another device to see if it powers on.

4.

Try a different power cord if available.

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Summary of Contents for ECOSYS M2635dw

Page 1: ...kyoceradocumentsolutions us Frequently Asked Questions ECOSYS M2635dw...

Page 2: ...t turn on 20 My M2635dw has a message on the display that a Paper Jam has occurred Also there is a flashing Attention light 21 Setting the Connection by Using the Wi Fi Setup Tool Microsoft Windows 31...

Page 3: ...ys Check toner Low toner Check to ensure the toner is Genuine Kyocera Toner You can do this by checking if the toner has the Kyocera Hologram on the toner bottle 1 Remove the toner container and shake...

Page 4: ...ECOSYS M2635dw 4 2 Make sure the Top Cover is closed all the way 3 Make sure the toner is installed in the printer correctly...

Page 5: ...dw The Toner Gauges can be checked on the display Press the Status Job Cancel key Scroll down using the down arrow key to highlight Toner Status Press OK to select The toner level will be displayed Th...

Page 6: ...ECOSYS M2635dw 6 Press the System Menu Counter key Select Report Press OK Select Report Print press OK...

Page 7: ...ECOSYS M2635dw 7 Scroll down to highlight Status Page Press OK Select Yes Check Toner Gauge at the bottom of the page...

Page 8: ...Press the System Menu Counter key Select Report Select Report Print Select Status Page Look for the heading of Network on left column of the printed Status Page Below Network look for IPv4 Look for th...

Page 9: ...ECOSYS M2635dw 9 The default login is Username Admin capital A Password Admin capital A...

Page 10: ...ome office or the only user of this printer it s recommended to use the Home option Press the down arrow and select the home option Select OK Username 3500 Password 3500 Where is the Serial Number loc...

Page 11: ...Windows 7 Windows Server 2008 R2 and Windows Server 2008 a security message appears To proceed with the installation allow the installer to make changes to your computer For more information on Micro...

Page 12: ...ECOSYS M2635dw 12 When the extraction completes The Kyocera Product Library will open Accept the License Agreement...

Page 13: ...ECOSYS M2635dw 13 Acknowledge the Energy Star Compliance notification by clicking OK In the menu on the left select Express Install...

Page 14: ...ECOSYS M2635dw 14 In Express mode the installer will search the network and USB connections for any Kyocera devices Click on the printer to highlight it and click Install...

Page 15: ...15 Select Yes to allow the driver to report issues to Kyocera in the event of an issue If you do not wish to allow the reporting select No The Product Library will start installing the selected driver...

Page 16: ...ECOSYS M2635dw 16 Once complete select the check box to Print A Test Page Please note that for Energy Star Compliance Duplex is enabled by default...

Page 17: ...to our genuine supplies as shown below 1 Replace the paper with new paper 2 Shake the toner container from side to side several times 3 Disable Eco Print mode System Menu Common Settings Function def...

Page 18: ...can I find information if an error occurs When Help is displayed on the message display select Help to display the Help screen The Help screen shows machine operation 2 How can I wake the machine up...

Page 19: ...ray message when I send a print job The media type or size selection in the print job does not match the media or size in the printer Verify that the media and size selected in the print driver matche...

Page 20: ...cated on the lower right side of the front of the printer 2 Check that the power cord that came with the printer is fully inserted in the rear of the unit 3 Confirm the printer is plugged into a worki...

Page 21: ...n Take a look at the message on the Printer display Reference the images below and follow the steps outlined to clear the jammed paper Paper Jam at the MP Tray 1 Remove any jammed paper Do not reuse j...

Page 22: ...ECOSYS M2635dw 22 2 Remove all the paper 3 Reload the paper Paper Jam at the Cassette 1 Pull Cassette 1 out toward you until it stops...

Page 23: ...ECOSYS M2635dw 23 1 Remove any jammed paper 2 Push Cassette 1 back in Paper Jam at Rear Cover 1 Open the Rear Cover 1...

Page 24: ...Do not reuse the jammed papers If the paper tears during removal be sure to remove any loose scraps of paper from inside the machine Scraps of paper left in the device could cause subsequent jamming 3...

Page 25: ...ve any jammed paper inside of the Machine 1 Open the front Cover 2 Lift the developer unit together with the toner container out of the machine IMPORTANT Do not touch the developer unit or subject the...

Page 26: ...the machine IMPORTANT Do not place the developer unit together with the toner container on end IMPORTANT The fuser unit inside the machine is hot Do not touch it as it may result in burn injury Do no...

Page 27: ...ECOSYS M2635dw 27 5 Place the drum unit flat on a clean level surface 6 Open Feed Cover C IMPORTANT Do not place the drum unit on end...

Page 28: ...ECOSYS M2635dw 28 7 Remove any jammed paper 8 Push Feed Cover back in 9 Return the drum unit to the original position...

Page 29: ...veloper unit together with the toner container to its position aligning the guides at both ends with the slots in the machine 11 Close the front cover Paper Jam in the Document Processor 1 Remove the...

Page 30: ...ECOSYS M2635dw 30 2 Open the top cover and remove any jammed paper 3 Remove originals from inside the document processor 4 Close the cover...

Page 31: ...ceradocumentsolutions us m2635dw NOTE Before using the Wi Fi Setup Tool connect your computer to this machine locally with LAN cable or Wi Fi Direct To use Wi Fi Direct confirm that the Wi Fi Direct i...

Page 32: ...ECOSYS M2635dw 32 Click Accept Select Maintenance Wi Fi Setup Tool OK...

Page 33: ...ECOSYS M2635dw 33 Configure the settings Select Do not use WPS Press Next...

Page 34: ...ECOSYS M2635dw 34 Press Next Select LAN cable and press Next...

Page 35: ...ECOSYS M2635dw 35 Press Next Select Easy setup and Press Next...

Page 36: ...35dw 36 A list of available printers will be displayed select you model and press Next Enter Admin for Username and Admin for password Select Use device settings Press Next Software will show connecti...

Page 37: ...ECOSYS M2635dw 37 Setup Complete Note Only one device can be added at a time using Wi Fi setup tool It may take some time to search for the device...

Page 38: ...vailable on the machine setting Wi Fi Direct enables you to print from the Wi Fi Direct environment The configuration methods are as follows 1 Press System Menu key Note during initial setup a screen...

Page 39: ...ECOSYS M2635dw 39 2 Scroll down using arrow key to System Network Press OK 3 Select Network Setting Press OK 4 Scroll down using arrow key to Wi Fi Direct Settings Press OK...

Page 40: ...ECOSYS M2635dw 40 5 Scroll down to turn ON Wi Fi Direct Press OK...

Page 41: ...Wi Fi Direct SSID network name and password 1 Press the Wi Fi Direct button 2 Scroll down to Detail Info using down arrow key press OK 3 Press the right arrow key multiple times to show the network n...

Page 42: ...D if your computer is equipped with one or visit our web site and download the latest Wi Fi setup tool https www kyoceradocumentsolutions us m2635dw 1 Click View License Agreement and read the License...

Page 43: ...ECOSYS M2635dw 43 Configure the settings Select Do not use WPS Press Next...

Page 44: ...ECOSYS M2635dw 44 Press Next Select Wi Fi Direct and press Next Press Next...

Page 45: ...ECOSYS M2635dw 45 Select Advanced setup and Press Next Select Express...

Page 46: ...ECOSYS M2635dw 46 Select Finish A list of available printers will be displayed select you model and press Next Software will show connecting status...

Page 47: ...ECOSYS M2635dw 47 Enter Admin for Username and Admin for password Select Use device settings Press Next...

Page 48: ...ECOSYS M2635dw 48 Select you network SSID and press Next Select your Network Authentication type and enter Password in the Pre Shared Key field Press Next...

Page 49: ...ECOSYS M2635dw 49 Software will show connecting status Setup Complete Select Finish Note Only one device can be added at a time using Wi Fi setup tool It may take some time to search for the device...

Page 50: ...web page on my M2635dw it states incorrect login Username or Password The default login is Admin capital A for both the Username and PW If the persists try a different browser Once logged in you will...

Page 51: ...e and media type for the multipurpose tray Item Description Paper Size Metric Select from the Metric standard sizes Values A4 A5 R A5 A6 B5 B6 Folio 216x340 mm Inch Select from special standard sizes...

Page 52: ...ted then follow the steps below 1 Display the screen Click File and select Print in the application 2 Configure the settings Select the machine from the Printer menu and click the Properties button 3...

Page 53: ...and you will be presented with many driver files the latest Mac installer will be at top Mac Driver 5 1 supports Mac OS X 10 9 and later Click on the blue download arrow to the far right Your file wil...

Page 54: ...ide and the uninstaller We would recommend running the uninstaller first if you are having trouble printing or have issues with a previously installed Kyocera driver The Setup guide also has install a...

Page 55: ...tion about what has been updated in this version and known issues Select continue Next up is license agreement select continue and agree This next screen describes how much space will be taken up by i...

Page 56: ...5dw 56 Here you will have the choice of turning off duplex by default enabling Print option for PCL and PDF output Select install 1 Enter the Admin Username and password for computer And select instal...

Page 57: ...ECOSYS M2635dw 57 Install will continue then select close This will install the required files needed to configure the print driver...

Page 58: ...irst verify that your Kyocera device is powered on and connected to USB or network Select the apple icon in upper left corner of computer screen select System Preferences then select Printers and Scan...

Page 59: ...e you re connecting to this is the preferred and most common method of adding networked Kyocera Devices Default Select the default tab All your network and USB connected devices should appear in the w...

Page 60: ...the device list IP this is the most common and preferred method Select the IP tab Verify the Protocol is set to Line printer daemon LPD this is the recommended protocol for Kyocera printers Enter the...

Page 61: ...that you are not connecting to the correct printer or it is offline Also it could mean that the driver files are not installed Verify the correct model number with KDPL in parenthesis is in the Use b...

Page 62: ...er has been installed Here you can verify the PPD and the Options Press options and supplies in the General tab you can change the name or location and check the version of the driver In the Options t...

Page 63: ...63 From this area you can also print a test page Select open print queue the print spooler dialog will open from the top menu on computer select Printer then print test page A test page will be sent...

Page 64: ...Download the Kyocera Quick scan utility from https www kyoceradocumentsolutions us m2635dw Click on support and select download center Enter the M2635dn in the field and press blue down arrow Select...

Page 65: ...ECOSYS M2635dw 65 Agree to the User Account Control Extraction will start press Next...

Page 66: ...ECOSYS M2635dw 66 Accept Notice Select OK at energy saver popup...

Page 67: ...ECOSYS M2635dw 67 Select Express Install First the utility will discover your device make sure it is turned on and out of sleep mode...

Page 68: ...ECOSYS M2635dw 68 Once your device is found highlight it and click on Install Select which Icons you would like on the desktop Press Ok...

Page 69: ...ECOSYS M2635dw 69 Select Finish Exit out of Installer...

Page 70: ...cera Quick Scan Utility For USB and network connected device Windows PC only Setup To use the Quick Scan utility Place your original on the Document feeder or glass Double click on your computer The Q...

Page 71: ...ECOSYS M2635dw 71 Select a location to send your scans Press Start Scan Once complete scan file will be in the folder selected...

Page 72: ...of the company is to help organizations put knowledge to work to drive change Kyocera Document Solutions Inc is a core company of Kyocera Corporation a leading supplier of semiconductor packages indu...

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