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GETTING HELP
15 GETTING HELP
Customer support
Your service provider’s customer support department may be accessible directly from your
phone when you dial a number, such as *611 (check with your service provider). They can
answer questions about your phone, phone bill, call coverage area, and specific features
available to you, such as call forwarding or voicemail.
For questions about the phone features,
refer to the materials provided with your
phone, or visit
www.kyocera-wireless.com
.
For additional questions, you may contact
the Kyocera Wireless Corp. Customer Care
Center in any of the following ways:
• Web site:
www.kyocera-wireless.com
• Email: phone-help@kyocera-
wireless.com
• Phone: 1-800-349-4478 (U.S. and
Canada) or 1-858-882-1401.
Before requesting support, please try to
reproduce and isolate the problem. When
you contact the Customer Care Center, be
ready to provide the following information:
• The name of your service provider.
• The actual error message or problem
you are experiencing.
• The steps you took to reproduce the
problem.
• The phone’s electronic serial number
(ESN).
– To locate the ESN select
Menu
→
Phone Info
and
scroll down to ESN:
for the
11-digit number.
Qualified service
If the problem with your phone persists,
return the phone with all accessories and
packaging to the dealer for qualified
service.
Phone accessories
To shop for Jet/Angel/KX18 phone
accessories, visit
www.kyocera-
wireless.com/store
. You may also call us at
800-349-4188 (U.S.A. only) or 858-882-1410.
Become a product evaluator
To participate in the testing and evaluation
of Kyocera Wireless Corp. products,
including cellular or PCS phones, visit
beta.kyocera-wireless.com
.
