10. Kwun Limited warranty policy
10.10 Start and end time of warranty period
This ” Kwun Limited warranty policy”shall be effective as of the date on which The first distributor or user purchaser issues a uniform invoice for Kwun sales. The
warranty period is 2 years or Kwun startup service 4800 hours, whichever comes first. Where parts are repaired or replaced in accordance with this ” Kwun Limited
warranty policy”, or Kwun is replaced, the warranty period for the repaired or replaced parts is limited to the remainder of the warranty period for the corresponding
part in this ” Kwun Limited warranty policy”, unless otherwise provided by applicable law.
10.11 Warranty scope
This ” Kwun Limited warranty policy”contains detailed information on repairs, parts replacement, Kwun replacement and refund of Kwun. The details are as follows.
All remedies provided to you under this ” Kwun Limited warranty policy” are repairs or replacement of parts for quality problems within the scope of warranty or
replacement of your Kwun or refund of Kwun under certain limited circumstances as required by Chinese laws and regulations. The Kwunphi has the discretion to
use new parts (including remanufactured parts) for repairs. All parts or other components replaced by Kwunphi in accordance with this ” Kwun Limited warranty
policy”, as well as Kwun returned to bugs or Kwun replaced by Kwunphi co.,ltd, are Kwunphi’s exclusive property, unless otherwise provided by applicable laws.
10.13 Kwun Three packs of limited warranty /
repair
The free warranty service must meet the following conditions:
√ The products purchased from the buyer are normally used within the specified warranty period and have non-man-made performance faults;
√ No unauthorized disassembly, disassembly or addition other than the official instructions, other non-human caused fault;
√ Provide valid proof of purchase, receipt and tracking number.
The following circumstances do not belong to the free product warranty service:
× Man-made collision and drop accidents not caused by quality problems of the product itself;
× Damage caused by unauthorized modification, dismantling and shell opening guided by unofficial instructions;
× Damage or water inflow caused by improper installation, use and operation not in accordance with the instructions;
× Damage caused by customer's own repair of assembly parts without official instructions;
× Damage caused by circuit modification guided by unofficial instructions, or improper matching of battery pack and charger;
× Damage caused by all operations not operated in accordance with the product instructions;
× Damage caused by operation in harsh environment, such as wind, rain, sand, etc.;
× Damage caused by operation in case of mutual interference with other wireless devices, such as transmitter, graph signal, Wi-Fi signal interference, etc.;
× Damage caused when working at a face with a deviation beyond the designated inclination Angle;
× Damage caused by forced operation in the case of aging or damage of parts;
× Damage caused by reliability and compatibility problems when used together with third-party components certified by non-weird insects;
× Damage caused by insufficient discharge when the power is low or the battery with quality problems is used;
Signs of machine serial number, factory label and other marks being torn or altered;
× Failed to ship the item within 7 calendar days after contacting monster to confirm warranty service.
You can apply for return if you meet the following conditions:
√ Within 7 calendar days after you receive the goods, the outer packaging, accessories, gifts and instructions of the products are complete, and there is no artificial
damage, not activated use, will not affect the second sale;
10.12 Use of personal contact information
If you obtain services under this warranty, you authorize Kwunphi to store, use and process work log information as well as your contact information, including name,
phone number, address and email address. Monsters can use this information to carry out services under this Policy. We may contact you to ask if you are satisfied
with our warranty service or to notify you of any product recalls or safety issues. To achieve the above objectives, you authorize Kwunphi to transfer your information to
any country or region in which we do business and to make it available to organizations acting on our behalf. We may also disclose this information if required by law.
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10.13 Kwun Three packs of limited warranty /
Replacement or Return
√ Within 7 calendar days of your receipt of the goods, you find that the product has a performance fault that is not human-caused.
