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©2015 Spectrum Brands, Inc.

Troubleshooting: Door Jamming and Door Handing

The door handing process was not executed 
during installation.

Perform the door handing process in the Installation Guide.

The hole in the door is misaligned.

Disassemble the lock, and reinstall it without the adapter ring on the 
exterior side of the door.

 

The wrong deadbolt latch is installed.

SmartCode deadbolts require a tapered latch bolt for ease of operation. 
If the latch being used is from an older lock, it will likely not have a 
tapered latch bolt. Remove the lock from the door, including the old 
latch. Replace with the new tapered latch that came with the lock and 
reinstall the lock.

 

The deadbolt latch and strike are misaligned, 
causing the latch to bind.

Adjust the tab of the lower strike (for your knob or lever) to help align the 
upper latch and strike so that the latch bolt enters the strike when the 
door is locked.

The lower latch and lower strike (for your knob 
or lever) are misaligned, putting too much 
load on the deadbolt latch.

As a test, rotate the turnpiece on the deadbolt so the latch is retracted 
(unlocked), and close the door. If you have to push, pull or lift the door to 
get it to close, adjust the position of the lower strike. 

 

61920 / 01

9 / 15

Technical Support
1-800-327-5625
www.kwikset.com

3

A

B

The lock jams and the turnpiece does not rotate smoothly.

The lock beeps, the keypad fl ashes red, and the door cannot lock.

Summary of Contents for SmartCode 913

Page 1: ...eshooting Guide Mastercode 2 Troubleshooting Installation 8 Troubleshooting Door Jamming and Door Handing 9 Troubleshooting Keypad 13 Troubleshooting Battery 14 Battery FAQ 15 61920 01 1 15 Technical Support 1 800 327 5625 www kwikset com 1 3 2 4 5 6 ...

Page 2: ...he keypad flashes green about 5 seconds 2 Enter new Mastercode 3 Press Lock button once 4 Re enter Mastercode 5 Press Lock button once If programming is successful the keypad will flash green once with one beep If programming is unsuccessful the keypad will flash red three times with three beeps Make sure the Mastercode has not already been programmed Attempt the procedure again making sure to ent...

Page 3: ...e If programming is successful the keypad will flash green once with one beep If programming is unsuccessful the keypad will flash red three times with three beeps Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt Make sure the lock has room for an additional code If all user codes are filled delete a code to make room for this one Make sure ...

Page 4: ...ress Lock button once 3 Enter Mastercode 4 Press Lock button once 5 Enter user code to be deleted 6 Press Lock button once 7 Re enter user code to be deleted 8 Press Lock button once Procedure continued on next page 61920 01 4 15 Technical Support 1 800 327 5625 www kwikset com D Deleting a Single User Code with the Mastercode Enabled ...

Page 5: ...ode in step 3 9 While the door is open and locked test the user code to make sure it no longer unlocks the door 1 Keep door open Press the Program button once The keypad will flash green and you will hear three beeps 2 Press Lock button once 3 Enter Mastercode 4 Press Lock button once 5 Press 9 six times 6 Press Lock button once Procedure continued on next page 61920 01 5 15 Technical Support 1 80...

Page 6: ...ming is unsuccessful the keypad will flash red three times with three beeps Make sure to enter a valid Mastercode in step 3 during your next attempt 9 Press the Lock button while the door is open and unlocked If the latch bolt does not extend to lock then all codes have been successfully deleted 61920 01 6 15 Technical Support 1 800 327 5625 www kwikset com ...

Page 7: ...successful the keypad will flash red three times with three beeps Make sure the Mastercode has been enabled before trying to disable it Attempt this procedure again making sure to enter the same Mastercode in steps 3 and 5 7 Make sure switch 3 is on and then press the Program button once If you don t immediately hear three beeps and see the keypad flash green the Mastercode is disabled Note The lo...

Page 8: ... the latch inside the door hole If the word UP is upside down and at the bottom of the latch the latch is installed incorrectly Reinstall the latch making sure the word UP faces upward 61920 01 8 15 Technical Support 1 800 327 5625 www kwikset com 2 A B C The interior mounting screws are difficult to tighten The interior and exterior assembly won t mount parallel to the door edge The interior asse...

Page 9: ...tapered latch that came with the lock and reinstall the lock The deadbolt latch and strike are misaligned causing the latch to bind Adjust the tab of the lower strike for your knob or lever to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked The lower latch and lower strike for your knob or lever are misaligned putting too much load on the dead...

Page 10: ...and reinstall the interior assembly The clutch is disengaged Remove the battery pack Remove the interior assembly from the door Verify that the lock can be operated smoothly with the key while the interior is removed Attempt to rotate the turnpiece on the interior assembly to the vertical position If it cannot rotate to the vertical position the clutch has become disengaged Place the battery cover...

Page 11: ...ee times with three beeps Use a fresh set of batteries and perform the door handing process again The latch and strike are misaligned causing the latch to bind If you have not already done so perform the door handing process while the door is open If it is successful only when the door is open the latch and strike are not aligned as they should be Ensure door preparation is in accordance with the ...

Page 12: ...the door is open the latch and strike are not aligned as they should be Ensure door preparation is in accordance with the door drilling instructions available online The keypad is unresponsive Make sure switch 3 is on Use a fresh set of batteries and perform the door handing process If the latch does not extend or retract and the lock does not beep press each individual key on the keypad one at a ...

Page 13: ...are no codes in the lock the lock button will not lock the door Program at least one user code and test the Lock button again The door handing process was not executed Perform the door handing process following the instructions inside the installation guide The battery is too low to lock the door This is indicated by the keypad flashing red three times with three beeps Remove the batteries and rep...

Page 14: ...attery The lock must be replaced Contact Technical Support Keypad error See Keypad error test on page 13 61920 01 14 15 Technical Support 1 800 327 5625 www kwikset com 5 A B The batteries drain within one day The batteries drain within one week ...

Page 15: ...to battery shelf life With alkaline batteries the lock should be operable after years of idle I replaced my batteries less than a year ago and need to replace them again Check your door alignment If the deadbolt makes several unsuccessful attempts to lock or unlock the door it may mean that the door is warped and the latch does not line up correctly with the strike Operating the lock excessively r...

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