KVM-TEC 6501 Manual Download

Page: 9 / 9

First

Aid

kvm-tec

smart

line

RMA Form

If the shoe pinches, then we are there for you!

RMA - request

If the shoe pinches, then we are there for you!

Contact Information

Company

Contact person

phone number

customer from

device type

SVX1

MVX1

Fiber

copper

MX48

Fiber

copper

MX2000

Fiber

copper

UVX

Fiber

copper

Switching Manager

copper

SVX2

MVX2

Fiber

copper

Firmware & Upgrade

Firmware Nr.:

Memory Option
RS232
VGA
Sound
Switching

Other connected devices

(Switches, HUBs, Touch-

screens, Webcams,.....)

Problem description

Almost done!

If you want to be even faster on the phone, the following data would be helpful:

No power

No Link

VGA problem

No connection

DOA (dead on

arrival)

Stripy screen

No Video

No USB

Mouse/ Key-

board doesn´t

work

LED Status local/CPU

LED Status remote/CON

red

orange

green

glowing

ﬂ ashing

red

orange

green

glowing

ﬂ ashing

Please send your RMA to Heidi Brosig email [email protected]

Resolution:

Fix

kvm-tec electronic gmbh

Gewerbepark Mitterfeld 1A, 2523 Tattendorf, Austria

+43 2253 81912-30 - [email protected]

copper

RMA Number

Summary of Contents for 6501

Page 1: ...ec com 6501 SET SMARTLINE SVX IN COPPER 6501L CPU LOCAL 6501R CON REMOTE 6502 SET SMARTLINE DUAL SVX2 IN COPPER 6502L CPU LOCAL 6502R CON REMOTE CHECK YOUR EXTENDER line smart kvm tec First Aid connect collaborate communicate control kvm tec C 4 ...

Page 2: ... socket of the CPU Local Unit PC in Then connect the monitor with the DVI cable to the CON Remote Unit HAVE FUN your kvm tec Extender is now in use for many years MTBF approx 10 years 3 Than check your installation LOCAL CPU Unit SVX1 o 1 x SVX 1 local CPU o 1 x wall power supply 12V 1A o EU plug or INT Plug o 1 x DVI cable 1 8m 5 9ft o 1 x USB cable 1 8m 5 9 ft o 4 x rubber feet REMOTE CON Unit o...

Page 3: ...12V 2A power supply 2 Now connect the USB cable to a USB port on your PC and connect the other end of the USB cable to the CPU Local Unit Connect keyboard and mouse to the CON Remote Unit 3 Connect the CPU Local and the CON Remote Unit with two network cables 4 Now connect the DVI cable to the DVI socket of the PC and the other end to the DVI socket of the CPU Local Unit PC in Then connect the mon...

Page 4: ...rking Plug out in USB of keyboard and wait until driver is installed after few seconds Check all USB connections on both sides Local and Remote If it is still not working plug out in DC once more LED is lighting green No audio Establish audio connection plug stereo jack to the audio output of the PC green connection with local IN remote headset OUT Establish microphone connection plug stereo jack ...

Page 5: ...e plug ged in correctly Check if the PC is sending a Image by plugging in a monitor on the local out of the local Unit Check if the DDC is set correctly in menu under point O Check if both Units have the correct ﬁrmware No Video Contact kvm tec support Check if all cables are plug ged in correctly Check if the PC is sending a Image by plugging in a monitor on the local out of the local Unit Check ...

Page 6: ...he A key to do an automatic update 4 Press the U key to do a direct update 5 Press the S key to do a USB Update Update service with kvm tec Switching Manager For all our devices of the SVX and MVX series we deliver a free demo version of the kvm tec Switching Manager Software Item No 4004 for a comfortable update of all units in the switching system For our devices of the MX and UVX series the Swi...

Page 7: ...e local and one remote at the same place connect the monitor directly to the PC does the monitor display an image follow the mentioned steps from above LED status is red or blinking this can be a cable problem try to get a short patchcable and to connect the units and be sure that it s not a cross over cable USB problems with mouse and keyboard please try a diﬀerent type of mouse and keyboard Furt...

Page 8: ...system where all informati on about your support case is stored and are traceable at any time This way the support team has all the infor mation about your system in a direct con versation and your advantage is that the questions can be answered in a targeted and faster way Problem description Almost done If you want to be even faster on the phone the following data would be helpful No power No Li...

Page 9: ...und Switching Other connected devices Switches HUBs Touch screens Webcams Problem description Almost done If you want to be even faster on the phone the following data would be helpful No power No Link VGA problem No connection DOA dead on arrival Stripy screen No Video No USB Mouse Key board doesn t work LED Status local CPU LED Status remote CON red orange green glowing ﬂashing red orange green ...

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