D
E
F
R
N
L
IT
E
N
47
ENGLISH
KRUPS
SERIE EA9000
46
PROBLEM / MALFUNCTION
PROBABLE CAUSES
CORRECTIVE ACTIONS
The coffee is not creamy.
n
The machine may need to run a
cleaning cycle.
n
The coffee is not fresh enough.
n
Start a cleaning of the machine
(see section 8).
n
Try using fresher coffee beans /
grounds.
The coffee grinder makes a
strange noise.
n
Foreign bodies are inside the
grinder.
n
Check whether you can extract the
foreign body using a tool. Unplug
the machine before you do this.
n
Contact the KRUPS Customer
Service.
No steam comes out of the nozzle.
n
The nozzle or the nozzle support is
blocked.
n
The water used is not suitable for
making steam.
n
Wash the steam nozzle manually
(see section 8); clean and unblock
each part.
n
Check that the steam nozzle is
screwed on properly.
n
Empty the tank and remove the
Claris cartridge temporarily.
n
Fill the water tank with mineral
water with high calcium content
(>100 mg/l) and carry out steam
cycles (5 to 10) consecutively into
a recipient until you get a
continuous jet of steam.
There is not enough milk froth.
n
The steam does not come out
properly.
n
The milk is not cold enough.
n
See paragraph above.
n
We recommend that you use cold
pasteurised or UHT milk, freshly
opened.
The milk froth is not fine enough.
n
The steam does not come out
properly.
n
The milk is not suitable.
n
Check that the milk is fresh and
cold.
n
Check that there is enough milk in
the glass.
n
Wash the steam nozzle manually
(see section 8); clean and unblock
each part.
n
Check that the steam nozzle is
screwed on properly.
n
We recommend that you use cold
pasteurised or UHT milk, freshly
opened.
PROBLEM / MALFUNCTION
PROBABLE CAUSES
CORRECTIVE ACTIONS
Nozzle cleaning does not take
place properly.
n
No cleaning liquid.
n
The milk used is not suitable.
n
Check that your preparation does
not boil while heating or frothing.
If it does, reduce the heating
and/or frothing time.
n
Check that the cleaning liquid
bottle is not empty.
n
Carry out a manual cleaning.
n
We recommend that you use cold
milk.
The water tank has been filled,
but the warning message is still
displayed on the screen.
n
The water tank is not fitted
properly.
n
The float at the bottom of the tank
does not move freely.
n
The water tank is scaled up.
n
Check and unblock the float if
necessary.
n
Reinstall the water tank properly
until you feel some resistance.
n
Rinse the water tank under
running water and descale, if
necessary.
The drip tray has been emptied,
but the warning message is still
displayed on the screen.
n
The metal contacts are dirty.
n
Clean and wipe the metal
contacts at the back of the drip
tray.
The used coffee collector has
been emptied, but the warning
message is still displayed on the
screen.
n
The used coffee collector is not
fitted properly.
n
The used coffee collector has
been fitted back too quickly.
n
Refit the used coffee collector.
n
Wait for at least 8 seconds before
refitting the empty collector.
A power failure occurs during
the cycle.
n
The appliance is automatically
reinitialised when it is switched
back on.
There is water underneath the
appliance.
n
The drip tray is not correctly fitted
or is overflowing.
n
Check that the drip tray has been
fitted correctly and empty it if
required.
Danger:
Only a qualified technician is authorised to carry out repairs on the power cord and the
220 - 240V electrical system. Failure to respect this exposes you to fatal injuries due to
the presence of electricity! Do not use an appliance that is visibly damaged!
Note:
Programming problems are often resolved by unplugging the appliance for about one minute and
then plugging it in again.
!
