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If one of the problems described in the table persists, contact KRUPS customer service.
TROUBLESHOOTING
PROBLEM MALFUNCTION
CORRECTIVE ACTION
Your machine detects a fault: a
symbol appears.
Switch off and disconnect the machine, remove the filter cartridge, wait for a minute
and restart the machine.
The appliance does not turn on
when the
button is pressed.
Check your fuses and plug sockets.
Check that the two power plugs are pushed in properly both on the appliance and at
the socket.
The coffee grinder makes a
strange noise.
There is a foreign body in the grinder. Disconnect the machine before investigating.
See if you can extract the foreign body using your vacuum cleaner.
The steam nozzle makes a noise.
Check that the steam nozzle is correctly attached to its corresponding end piece.
The steam nozzle on your
machine seems partially or
completely clogged.
Ensure that the opening in the end piece is not obstructed by milk residue or
limescale. Unclog the holes with the needle supplied with your appliance.
The steam nozzle makes little or
no milk froth.
For milk-based drinks, you use very fresh, very cold pasteurised or UHT milk. It is
also advisable to use a cold container. If the results do not improve, try changing
the brand of milk.
No steam comes out of the
nozzle.
Empty the tank and temporarily remove the filter cartridge. Fill the water tank with
mineral water which is high in calcium (> 100 mg/l) and run successive steam
cycles.
The auto-cappuccino set makes
little or no froth.
The auto-cappuccino set does
not take in milk.
Check that the accessory is correctly attached to the appliance, remove it then
replace it.
Check that the flexible tube is not obstructed or pierced and that it is correctly
attached to the accessory so as to make it airtight. Rinse and clean the accessory
(refer to the “Auto-cappuccino accessory” chapter).
There is water underneath the ap-
pliance.
Before removing the water tank, wait for 15 seconds after the coffee has finished
flowing so that the machine finishes its cycle properly.
Check that the drip tray is correctly positioned on the machine; it should always be
in place, even when the appliance is not in use.
Check that the drip tray is not full.
The drip tray should not be removed during a cycle.
After emptying the coffee
grounds collector and cleaning
the coffee drawer
(1)
, the warning
message is still displayed.
Correctly replace the coffee drawer
(1)
and the coffee grounds collector, follow the
instructions on the screen.
Wait at least for 8 seconds before replacing them.
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