62
63
9. GuArANTEE
n
This product has been designed for domestic use only. Any commercial use, inappropriate use or
failure to comply with the instructions, the manufacturer accepts no responsibility and the guarantee
will not apply.
n
No repairs will be carried out due to a lack of descaling will be covered by the guarantee.
n
If you have any problem or query please contact our Customer relations Team for expert help and advice.
See page 81 for Helpline details.
10. PrOBLEMS, PrOBABLE CAuSES AND COrrECTIVE ACTIONS
Problems
Possible causes
Solutions
The espresso is not
hot enough.
The cups and the filter
holder are cold.
Preheat the accessories: cups and filter holder (see
paragraph 6).
The « on/off », « 1
cup » and « 2 cups »
buttons are flashing
and the machine
does not work.
The knob has been turned to
the “steam” position.
Turn the knob to the “0” position
(fig.15)
.
The filter holder is
blocked
You forgot to unlock the
filter.
Press “OPEN” while turning the filter holder to the
left.
The grounds are not
dry after water has
run through.
You have not tightened the
filter holder properly.
Tighten the filter holder by turning it to the right as
far as it will go, up to the stop.
The coffee flows too
slowly.
The flow rate depends on
the fineness of the coffee
used and can vary when
preparing the espresso
The espresso ground coffee
is too fine, too oily or floury.
The filter holder is dirty.
The water drip-through grid
is clogged.
Choose a slightly larger grained espresso ground
coffee.
Clean your filter holder (see paragraph 8).
When the appliance has cooled, clean the
percolation head with a damp cloth.
(fig.21)
.
The water does not
run through.
No water in the tank.
Tank poorly fitted.
The filter is clogged. The
espresso ground coffee is
too fine.
Your device is scaled up.
The Claris cartridge has been
replaced but not primed
Fill the tank.
Press down firmly on the tank.
Clean the filter holder (see paragraph 8) and try a
less fine espresso grind.
See paragraph 9.
See paragraph 5.
Water leaks from the
filter holder after an
espresso has been
made.
Formation of scale because
of especially hard water.
Descale the appliance according to the manual
(see paragraph 9).
Coffee grounds in
the cup.
The filter holder is clogged.
The grind is too fine.
Clean the filter holder with hot water. Press
“EJECT” to eliminate the remnants of the grounds.
Shake to drain the water.
Choose a slightly larger espresso grind.
The water tank leaks
when it is carried.
The valve at the bottom of
the tank is dirty or defective.
The valve is blocked by
scale.
Wash the water tank and operate the valve at the
bottom of the tank with your finger.
Descale the appliance (paragraph 9).
Water leaks under
the appliance.
Internal leak.
Check the position of the tank. If the fault persists,
do not use the appliance, contact an approved
service centre.
Water leaks under
the appliance.
Internal leak.
Check the position of the tank. If the fault persists,
do not use the appliance, contact an approved
service centre.
Water leaks under
the drip tray
Water can be present and/
or flow when you remove
the drip tray.This is not a
sign of a leak.
Crackles are heard
in the filter holder.
Normal phenomenon:
the filter holder security lock.
The pump is
unusually noisy or
the 4 lights flash.
No water in the tank.
Tank poorly fitted.
The Claris cartridge is not
filled with water.
Stop the appliance, fill the water tank and turn the
machine back on.
Press down firmly on the tank.
Please refer to paragraph 5.
The cups are not
filled equally.
The filter holder is clogged. See paragraph 8.
Lots of water on the
ground coffee, in the
filter holder.
Coffee insufficiently tamped
down.
Insufficient amount of coffee.
Tighten the filter holder as far as it will go, up to
the stop
(fig.7)
.
Add more espresso ground coffee.
The machine leaks
on the sides of the
filter holder.
The filter holder has not
been properly positioned.
The edge of the filter holder
is clogged by ground coffee.
Pod poorly positioned in the
filter.
The percolation head seal
is dirty.
The percolation head seal is
defective.
Put the filter holder in place and lock it (by turning
it to the right as far as it will go, up to the stop).
remove excess coffee.
Place all the paper inside the filter holder.
Clean the seal with a damp cloth.
Contact a krups approved service centre.
Your espresso
tastes bad.
After descaling, the rinsing
was not performed properly.
rinse the device according to the manual (see
paragraph 9).
The espresso has
no froth (crema on
coffee).
Coffee grounds too coarse,
stale or too dirty.
Try fresher or finer espresso coffee grounds.
Problems
Possible causes
Solutions
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