13
Troubleshooting
If you have followed the instructions carefully and your faucet still does not work properly,
take the following corrective steps:
Leakage under faucet handle
PROBLEM
CAUSE
ACTION
Locking nut has come loose or
cartridge needs to be reseated.
Loosen set screw with hex wrench. Remove
handle and pull out cartridge cover by
hand. Tighten locking nut with an
adjustable wrench.
Leaking between spray head
and the hose
Spray head may be loose or
washer is not seated correctly
in the hose connection.
Tighten spray head by hand until snug.
Make sure washer is seated correctly.
Water does not shut off
completely
Cartridge may need to be
adjusted or replaced.
Loosen set screw with hex wrench. Remove
handle and pull out cartridge cover by
hand. Unscrew locking nut with an
adjustable wrench. Remove ceramic disc
cartridge.
Check for cracks, and if O-ring is seated
correctly. Reseat cartridge.
Hose does not retract
Weight may be installed
incorrectly.
Readjust weight on hose.
Low flow
Aerator may be clogged
Unscrew aerator with aerator key. Hold tip
of spray head and turn on water to flush
debris.
The screen filter in the hose
connectors is dirty.
Turn off the water supply at water valve
and unscrew the hose connectors from
water supply lines. Clean the screen in the
water lines with hot water, removing any
debris or calcium build up.
