23
Problem
Possible Cause
Corrective Action
Gas odor during
combustion.
1. Gas leak. (See Warning
Statement at
top of page 22).
1. Locate and correct all leaks (see “Checking Gas
Connections,” page 16).
Slight smoke or odor during
initial operation.
1. Residues from Manufacturing process.
1. Problem will stop after a few hours of operation.
Heater produces a whistling
noise when burner is lit.
1. Turning control knob to high (5)
position when burner is cold.
2. Air in gas line.
3. Air passageways on heater are
blocked.
4. Dirty or partially clogged burner orifice.
1. Turn control knob to low (1) position and let
warm up for a minute.
2. Operate burner until air is removed from line.
Have gas line checked by local propane/LP gas
company.
3. Observe minimum installation clearances
(Fig. 4, page 10)
4. Clean burner (see Care and Maintenance, page
21) or contact customer service.
Heater produces a clicking/
ticking noise just after burner is
lit or shut off.
1. Metal is expanding while heating or
contracting while cooling.
1. This is common with most heaters. If noise is
excessive, contact qualified service technician.
White powder residue forming
within burner box or on
adjacent walls or furniture.
1. When heated, the vapors from
furniture polish, wax, carpet cleaners,
etc., turn into white powder residue.
1. Turn heater off when using furniture polish, wax,
carpet cleaner, or similar products.
Heater produces unwanted
odors.
1. Heater is burning vapors from paint, hair
spray, glues, etc. (See IMPORTANT
statement, page 22).
2. Gas leak. See Warning Statement at the
top of page 22.
3. Low fuel supply.
1. Ventilate room. Stop using odor causing products
while heater is running.
2. Locate and correct all leaks (see “Checking Gas
Connections,” page 16).
3. Refill supply tank (Propane /LP models).
Heater shuts off in use
(ODS operates).
1. Not enough fresh air isavailable.
2. Low line pressure.
3. ODS/pilot is partially clogged.
1. Open window and/or door for ventilation.
2. Contact local gas supplier.
3. Clean ODS/pilot (see Care and Maintenance,
page 21).
Gas odor exists even
when control knob is in OFF
position.
1. Gas leak. See Warning Statement at top
of page 22
1. Locate and correct all leaks (see “Checking Gas
Connections”, page 16).
Moisture/condensation
noticed on windows.
1. Not enough combustion ventilation air.
1. Refer to Air for Combustion and Ventilation”
requirements, page 7.