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Before proceeding with the steps in the following troubleshooting guide, verify the power supply is present, and the receiver
batteries / battery pack are fresh and installed with correct polarity.
Make sure all connections between the wire harnesses and the system components are proper and positive.
Make sure the communication link between the remote control and the IFC control module is established.
Verify inlet pressure meets the recommended inlet pressure. If necessary, adjust line pressure regulator.
ATTENTION
TROUBLESHOOTING MUST BE PERFORMED BY A QUALIFIED TECHNICIAN.
Electrical power interrupted or disconnected. Restore electrical power to fireplace or use battery back-up. Ensure batteries
are fully charged if using battery back-up as power source.
Verify gas supply is turned on. Check the remote shut-off valves from fireplace. Usually there is a valve near the main gas
line. There may be more than (1) valve between the fireplace and the main gas line.
Low gas pressure. Low gas pressure can be caused by several situations such as a bent line, a too narrow diameter pipe,
or a low line pressure. Consult a plumber or a gas supplier.
No LP in tank. Check LP (propane) tank. Refill if necessary.
Wiring disconnection. Use wiring schematic in this manual to determine that all wiring connections are secure and correct.
Pilot flame not making contact with the flame rectification sensor on the pilot assembly. This valve is equipped with a pilot
flame adjustment screw. Adjust as necessary.
Pilot adjustment screw not sealed. Seal pilot adjustment screw. Do not over tighten.
System set to CPI mode. Set system to IPI mode.
ON/OFF rocker switch in OFF position. Switch to ON position.
Remote not working properly. Replace batteries.
Remote set to thermostat mode and there is no call for heat. Adjust heat setting.
Thermostat disconnected or set too high. Set thermostat to lower temperature setting.
Ensure pilot flame will ignite. If not, see pilot flame troubleshooting above.
Ensure pilot flame is properly located to ignite main flame.
Plugged main burner orifice.
Wiring disconnection / improper wiring. Check for faulty or incorrect wiring.
Verify gas supply is turned on.
Low gas pressure. Low gas pressure can be caused by several situations such as a bent line, too narrow diameter pipe, or
low line pressure. Consult with plumber or gas supplier.
19.0
TROUBLESHOOTING
19.1
Pilot Will Not Light / Stay Lit
19.2
Pilot Flame Always On / Will Not Extinguish
19.3
Main Flame Will Not Light
