38
TROUBLESHOOTING
Issue
Cause
Solution
Burner will not light
Lighting instructions not followed Turn gas control knob to ON position.
Turn the ON/OFF rocker switch to ON position.
Put wall switch, remote control, or thermostat in heat demand
position.
Plugged main burner orifice
Remove blockage as necessary
Switching device is defective
Check remote, thermostat, or wall switch wires for proper
connection.
Place jumper wires across terminals at switch. If the burner
lights, replace the defective switch, thermostat, or batteries in
remote control as necessary.
If switching device checks out as described above, place
jumper wires across switches on the gas valve,. if the burner
lights, the switching wires are faulty or connections are bad.
Replace as necessary.
Burner will not stay lit
Thermopile wires loose at valve
terminals
Tighten if necessary
Thermopile wires ground out due
to pinched wires
Free pinched wires if necessary
Improper refractory panel
placement (if installed)
Refractory panels must be tight against firebox walls. It may
be necessary to secure panels with high-temperature sealant,
especially around the intake duct.
Pilot and burner extinguish while
in operation
No LP gas in tank
Check LP (propane) tank. Refill if necessary.
Incorrect glass frame assembly
installation
Refer to 8.1 Glass Frame Assembly, on page 28.
Defective thermopile or
thermcouple
Check thermopile and thermocouple for proper millivolts
Incorrect vent cap installation
Adjust if necessary
Vent cap blockage
Remove debris if necessary
Excessive draft
Check the height of the vent. Use vent restrictors if necessary.
Glass sooting
Improper log placement
Refer to 8.3 #B36-500 Log Set Installation, on page 30..
Improper venturi setting
Venturi may need to be opened slightly to allow more air into
the gas mix. Refer to 11.2.1 Burner Venturi, on page 35.
Incorrect vent cap instllation
Adjust if necessary
Vent cap blockage
Remove debris if necessary
Flame burns blue and lifts off
burner
Improper venturi setting
Venturi may need to be opened slightly to allow more air into
the gas mix. Refer to 11.2.1 Burner Venturi, on page 35.
Incorrect vent cap installation
Adjust if necessary
Blockage or leakage of the vent
system
Check the vent pipe for leaks, and the vent cap for debris.
Repair vent pipe or remove debris from vent cap if necessary.