15
THIS WARRANTY CONSTITUTES THE ENTIRE WARRANTY WITH RESPECT TO THE PRODUCT AND IS IN
LIEU OF ALL OTHERS, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY
AND WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND IN NO EVENT IS KOOLTRONIC
RESPONSIBLE FOR ANY CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER.
RETURN AUTHORIZATION (RA) PROCEDURE
KOOLTRONIC products are warranted to be free of
defects in workmanship, materials and components. The
following warranty periods apply from date of shipment:
■
Air moving devices and components: 20,000 hours
continuous duty
■
Hermetic system components: Two years continuous
duty
■
Non-operating parts, except filters: 5 years
The above warranty applies when the equipment is
operated under the following conditions:
■
Ambient temperature not in excess of 125°F (52°C) in
normal atmosphere or as stated on product nameplate
■
Voltage variation no greater than
±
10% from nameplate
rating
■
Frequency variation no greater than
±
3Hz from
nameplate rating
■
Maximum cooling load no higher than air conditioner
nameplate rating
■
Waiting five minutes before restarting air conditioner
after intentional or accidental shutoff
■
Compliance to all other installation, maintenance and
operating instructions, as supplied
KOOLTRONIC cannot assume responsibility for
mis-application of its products or the erroneous
selection of an inappropriate product by a non-
authorized KOOLTRONIC representative . Our
applications engineers will gladly assist in the
selection of the proper product, provided all
required details of the application are furnished.
■
All returns require a Return Authorization number
whether the return is for warranty or non-warranty
repair, rotation of stock, damage or any other reason.
Returns without an RA number will be refused.
■
Customer must call the Kooltronic Customer Service
Department, Pennington, New Jersey (609
•
466
•
3400)
to obtain an RA number.
■
The following information is required when an RA is
requested:
- Original customer Purchase Order number and date
- Date product was received by customer
- Number of parts to be returned
- Product description, model and serial number
- Reason for return
- Action requested
- Contact name, telephone and FAX numbers
■
Pack unit in a suitable container for shipment, preferably
the original packaging if available. All Air Conditioners
and Heat Exchangers must be returned in an upright
position properly secured to a pallet.
Improper
packaging may void warranty claim.
If Air Conditioner
or Heat Exchanger is received laying down or shipped
via UPS or similar service the warranty will be void.
■
Mark box prominently with Kooltronic’s Return
Authorization Number.
■
Enclose all pertinent documents.
■
Freight charges on all products returned to Kooltronic
shall be paid by the customer. Collect shipments will
be refused.
KOOLTRONIC assumes no liability beyond the repair or
replacement of its own product. This Warranty does not
cover:
■
Labor or reimbursement of labor for evaluation, removal,
installation, repair, or cost of any warranted part, except
at the KOOLTRONIC factory in Pennington, NJ
■
Use of equipment for other than its designed purpose or
operating conditions
■
Operation in harsh, oily, corrosive or other abnormal
environmental conditions, without the proper filtration,
sealing, protective coatings and/or weather protection
■
Damage to hermetic system resulting from continuous
operation with dirty or clogged air filters or improper or
negligent maintenance
■
Use of refrigerant other than designated
■
Customer modification or abuse
■
Shipping damage or other accident
Cracked or broken hermetic tubing or brazed joints
caused by shipping damage or mishandling are not
covered under the Warranty.
Claims for shipping damage are the responsibility of
the Consignee. Timely claims must be filed with the
freight carrier.
■
Any and all conditions resulting from noncompliance
with the preceding operating conditions
The purchaser assumes the responsibility of grounding
the unit and installing it in accordance with local electrical
and safety codes, as well as the National Electric Code
(NEC) and OSHA.
X. Warranty
