Konica Minolta CM-3700A-U, Instruction Manual

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TROUBLESHOOTING GUIDE
If a problem occurs with the Spectrophotometer, please check the following points before
requesting service. If the problem continues to occur even after the suggested corrective
actions have been taken, contact the nearest Konica Minolta-authorized service facility.
Condition Checkpoint Recommended action
Refer
to page
Reflectance measurement
results seem strange. Was specimen
positioned correctly? Open measurement port
baseplate and check
measurement point.
21
Are the white calibration
data correct? Set the correct white
calibration data.
20
Was white calibration
performed correctly? Attach White Calibration
Plate correctly and perform
white calibration correctly.
20
Was zero calibration
performed correctly? Attach Zero Calibration
Plate correctly and perform
zero calibration correctly.
19
Data input/output between
the Spectrophotometer
and a computer cannot
be performed.
Commands cannot be input
to the Spectrophotometer
from a computer. Is the USB cable connected
correctly to both the
Spectrophotometer
and the computer? Connect the USB cable correctly
bitween the Spectrophotometer
and the computer.
13
I s t h e s o f t wa r e o p e ra t i n g
correctly? By referring to the operation
manual of the software, perform
the operation correctly.
—
Set POWER switch of
Spectrophotometer to OFF
and then set it back to ON.
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