Konica Minolta bizhub 4050 User Manual Download Page 35 | Manualshive

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4.1

The power is not turned on

4

[Maintenance/Troubleshooting]

4-2

4

Troubleshooting

4.1

The power is not turned on

Check the

Power Switch

for the status.

-

Check whether the power plug of this machine is firmly plugged into the power outlet. Also check that
the breaker has not tripped.

-

Check that the

Power Switch

is turned ON.

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Summary of Contents for bizhub 4050

Page 1: ...User s Guide Maintenance Troubleshooting ...

Page 2: ...Clearing a paper jam in the Manual Feed Tray 3 3 3 2 2 Clearing a paper jam in Tray 1 3 4 3 2 3 Clearing a paper jam in Tray 2 3 4 3 5 3 2 4 Clearing a paper jam in ADF 3 5 3 2 5 Clearing a paper jam in the Front Cover 3 6 3 2 6 Clearing a paper jam in the Rear Cover 3 9 3 2 7 Clearing a paper jam in the Output Tray 3 10 3 2 8 Clearing a paper jam in the outlet of the Finisher 3 10 3 2 9 Clearing ...

Page 3: ... Maintenance Troubleshooting Contents 2 4 7 Major messages and actions 4 15 Warning messages 4 15 Error messages 4 16 Service call 4 18 5 Checking the Counter 6 Index ...

Page 4: ...1 Cleaning This Machine ...

Page 5: ...nner to clean this machine When using detergent such as neutral detergent try it on an obscure part of this machine to check its effectiveness To clean this machine do not use a sharp or textured object such as a wire plastic cleaning pad or brush When you close the door of this machine do it carefully Do not do anything that might make this ma chine oscillate Do not cover this machine directly af...

Page 6: ...ed by toner wash it with cool water and neutral detergent 7WARNING Before cleaning this machine turn the power off then disconnect the power cable and interface cable Exercise care not to spill water or detergent inside this machine Doing so may cause a damage of this machine or an electric shock 7CAUTION To move this product be sure to only hold the parts of the product specified in the user s gu...

Page 7: ... of this machine 7WARNING Before cleaning this machine turn the power off then disconnect the power cable and interface cable Exercise care not to spill water or detergent inside this machine Doing so may cause a damage of this machine or an electric shock Control Panel Exhaust Air Duct Outer Covers ...

Page 8: ... Maintenance Troubleshooting 1 5 1 2 Cleaning the outside of this machine 1 Original Glass Original Cover Pad ...

Page 9: ...2 Checking and Replacing Consumables ...

Page 10: ...warning such as for toner replacement or a paper jam occurs on this machine it can be sent to a registered E mail address For information on the setting procedure refer to Chapter 1 Using Web Connection in Us er s Guide Applied Functions Message Description Reference Toner is low The toner is about to run out Prepare the specified Toner Cartridge Replace toner Toner is depleted Replace the Toner C...

Page 11: ...children Storing Toner Cartridges Store Toner Cartridge as shown below Do not open the protection bag before installing a Toner Cartridge Store Toner Cartridges in a cold dark place away from direct sunlight Store Toner Cartridges in a location in which the temperature is 95 F 35 C or less and the humidity is 80 or less with no dew condensation If a Toner Cartridge is moved from a cold place to a ...

Page 12: ...oner Cartridge out of the package bag then remove all packaging materials 4 Shake the new Toner Cartridge to equalize toner NOTICE When replacing the Toner Cartridge be careful not to spill any toner If toner has spilled immediately wipe it off using a soft and dry cloth Do not leave the Imaging Unit on a place exposed to direct sunlight for 10 minutes or more Long term exposure will lead to reduc...

Page 13: ...idge into the back 6 Close the Front Cover 2 2 2 Replacing an Imaging Unit Be sure to replace an Imaging Unit with an unused product If an Imaging Unit is replaced with a used one the message window may not be cleared NOTICE Do not touch the surface of the OPC drum Doing so may cause reduce printing quality 1 Press the button on the right hand side of this machine then open the Front Cover ...

Page 14: ...Unit To dispose of the used Imaging Unit use the recovery service or follow the regulations in your re gion 4 Take a new Imaging Unit out of the package bag then shake it 5 Remove all packaging materials NOTICE Do not leave the Imaging Unit on a place exposed to direct sunlight for 10 minutes or more Long term exposure will lead to reduced printing quality ...

Page 15: ...the side rails in this machine then insert the Imaging Unit into the back 7 Align the arrows of the side rails of the Toner Cartridge to those of the side rails in this machine then insert the Toner Cartridge into the back 8 Close the Front Cover 2 2 3 Replacing a Staple Kit 1 Open the cover in the right hand side of the Finisher ...

Page 16: ...mables 2 2 Take the Staple Cartridge out of the Finisher 3 Lift an empty Staple Case while holding its both edges then pull out it from the Staple Cartridge 4 Remove the spare Staple Case from the holder 5 Mount a new Staple Case in the Staple Cartridge ...

Page 17: ...lacing consumables 2 Maintenance Troubleshooting 2 9 6 Insert the Staple Cartridge until it clicks 7 Replace the spare Staple Case for the future usage 8 Close the cover in the right hand side of the Finisher ...

Page 18: ...3 Clearing Paper Jam and Staple Jam ...

Page 19: ... loaded into a tray with the required side facing upward The arrow indicating the print side of paper may be shown on the packing label of paper To prevent a paper jam avoid the following actions Do not load paper that is folded creased embossed or bent into a tray Do not load jammed paper into a tray more than once Do not load a stack of paper into a tray When a stack of paper is fed remove it fr...

Page 20: ...urs on this machine a message notifying that a paper jam has occurred is displayed on the Touch Panel Tips After the jammed paper has been removed open and close the Front Cover regardless of the location of the paper jam 3 2 1 Clearing a paper jam in the Manual Feed Tray 1 Securely hold both sides of the jammed paper then carefully pull it out Completely remove the jammed paper so that no slip of...

Page 21: ...er position then pull down the lever to pull out the jammed paper 3 Securely hold both sides of the jammed paper then carefully pull it out Completely remove the jammed paper so that no slip of paper is left inside 4 Flip through the removed paper the align the edges 5 Load paper into Tray 1 then close the tray 6 Open and close the Front Cover ...

Page 22: ...y pull out Tray 2 Securely hold both sides of the jammed paper then carefully pull it out Completely remove the jammed paper so that no slip of paper is left inside 3 Flip through the removed paper the align the edges 4 Load paper into the Tray then close the tray 5 Open and close the Front Cover 3 2 4 Clearing a paper jam in ADF 1 Pull all original sheets out from the Document Feed Tray ...

Page 23: ...er so that no slip of paper is left inside 4 Close the ADF Feed Cover 5 Open and close the Front Cover 3 2 5 Clearing a paper jam in the Front Cover 7CAUTION The inside of this machine may be hot Wait until the surface has cooled to prevent yourself from being burnt 1 Press the button on the right hand side of this machine then open the Front Cover 2 Hold the handle then pull out the Toner Cartrid...

Page 24: ...ch the surface of the OPC drum Doing so may cause reduce printing quality 4 Place the Imaging Unit on a flat surface NOTICE Do not leave the Imaging Unit on a place exposed to direct sunlight for 10 minutes or more Long term exposure will lead to reduced printing quality 5 Lift the flap in the front side of the inside of the main unit ...

Page 25: ...ammed paper so that no slip of paper is left inside 7 Align the arrows of the side rails of the Imaging Unit to those of the side rails in this machine then insert the Imaging Unit into the back 8 Align the arrows of the side rails of the Toner Cartridge to those of the side rails in this machine then insert the Toner Cartridge into the back 9 Close the Front Cover ...

Page 26: ...il the surface has cooled to prevent yourself from being burnt 1 Press the button on the right hand side of this machine then open the Front Cover 2 Carefully pull down the Rear Cover 3 Securely hold both sides of the jammed paper then carefully pull it out Completely remove the jammed paper so that no slip of paper is left inside 4 Close the Front Cover and Rear Cover ...

Page 27: ...ed paper so that no slip of paper is left inside 2 Open and close the Front Cover 3 2 8 Clearing a paper jam in the outlet of the Finisher 1 Empty out the Output Tray 2 Move the guide plate of the Finisher to both sides 3 Securely hold both sides of the jammed paper then carefully pull it out from the outlet Completely remove the jammed paper so that no slip of paper is left inside 4 Open and clos...

Page 28: ... of the Finisher 2 Securely hold both sides of the jammed paper then carefully pull it out Completely remove the jammed paper so that no slip of paper is left inside 3 Open the trap cover then remove slips of paper from the inside When you remove the jammed paper from the rear cover of the Finisher open the trap cover then pull out slips of paper ...

Page 29: ...3 2 When a paper jam has occurred 3 Maintenance Troubleshooting 3 12 4 Close the trap cover 5 Close the rear cover of the Finisher 6 Open and close the Front Cover ...

Page 30: ...15 16 lb 60 to 90 g m2 thick paper of 24 3 16 to 43 3 8 lb 91 to 163 g m2 or special paper of 15 15 16 to 23 15 16 lb 60 to 90 g m2 Specify the correct paper type using the printer driver For information on the available paper refer to Chapter 6 Load ing Paper in User s Guide In troduction Do not load sheets of different types together Do not use an envelope label sheet glossy paper or single side...

Page 31: ... tray Remove the bent or creased pa per then load new paper into the paper tray Paper is damp Remove damp paper then load new dry paper into the paper tray Envelopes are loaded into Tray 1 2 3 4 Load envelopes into the Manual Feed Tray Label sheets are loaded in an in correct orientation Correct the orientation of label sheets Envelopes are loaded in an in correct orientation Load envelopes so tha...

Page 32: ... Clearing a staple jam 3 3 4 Clearing a staple jam 1 Open the cover in the right hand side of the Finisher 2 Pull out the Staple Cartridge 3 Lift the Face Plate then remove jammed or spilled staples 4 Return the Face Plate until it clicks ...

Page 33: ...ntenance Troubleshooting 3 16 5 Insert the Staple Cartridge until it clicks 6 Close the cover in the right hand side of the Finisher Tips After clearing a staple jam conduct idle stapling two to six times depending on the conditions ...

Page 34: ...4 Troubleshooting ...

Page 35: ... 4 2 4 Troubleshooting 4 1 The power is not turned on Check the Power Switch for the status Check whether the power plug of this machine is firmly plugged into the power outlet Also check that the breaker has not tripped Check that the Power Switch is turned ON ...

Page 36: ...ntrast brightness of the Touch Panel Touch the Touch Panel In Power Save Low Power Sleep mode this machine returns from the Power Save mode when the Touch Panel is touched or a key on the Control Panel is pressed and the Touch Panel appears normally On the Control Panel press the Power key If the Weekly Timer setting has put the machine in Erp Auto Power Off mode press the Power key to display the...

Page 37: ... sufficient com puter memory available Perform a test printing to check whether printing is possible If test printing is successful this indicates there are no problems on this machine or with the printer driver In this case remove the cause of memory shortage If test printing fails resolve any problems that may be occurring in the machine or with the printer driver A postscript error ap pears on ...

Page 38: ...orm a test printing to check whether printing is possible If test printing is successful this indicates there are no problems on this machine or with the printer driver In this case remove the cause of memory shortage If test printing fails resolve any problems that may be occurring in the machine or with the printer driver If network connection is in place is the printer controller connected to t...

Page 39: ... items cannot be configured A conflict message saying unable to config ure or function will be canceled appears Have you set up func tions that cannot be used in combination Check what functions are enabled and redo the selection of functions Cannot print according to the settings you have configured The settings may not be configured correctly Check the setting of each item of the printer driv er...

Page 40: ... Remove the Toner Cartridge then check it for damage If the Toner Cartridge is damaged re place it The Imaging Unit is damaged Remove Imaging Unit then check them for damage If necessary replace Imaging Unit A print is faint The laser lens is dirty Clean the laser lens Paper is damp Remove the damp paper then replace it with new dry paper Toner is running out in the Toner Cartridge Replace the Ton...

Page 41: ...drive C where the client computer s operating sys tem is installed 2 On the print server assign the drive example C of the client computer which is shared in Step 1 as the network drive example z 3 Install the 32 bit operating system driver on the print server 4 Open the Properties screen in the driver installed 5 Select the Sharing tab and select the Share this printer check box 6 Click Additiona...

Page 42: ...iver version The setup information file may be stored at a different location depending on your client computer If folder amd64 resides in the same hierarchy as that of ntprint inf specify a setup information file for 64 bit operating system under that folder To additionally install a 32 bit operating system driver specify a setup information file under folder i386 that is in the same hierarchy as...

Page 43: ...ystem later than Mac OS X 10 4 x send data using the NTLMv2 authentication Have you specified a folder name using more than 13 characters When sending data to a folder on a PC running Mac OS X specify a folder name using up to 12 characters When sending scanned data by SMB TX to a specified computer operations take place slowly Is LLMNR enabled Disable LLMNR using Web Connec tion When sending scan...

Page 44: ...ed plug it in securely Are TEL and LINE connected inversely Check the modular cable connection and if unplugged plug it in securely Is there a problem with the receiving machine Is the power of the receiving facsimile turned off is it out of paper or is there another problem Call the recipient to determine whether there is a problem If it is a password TX job have you sent the correct password Che...

Page 45: ... unplugged plug it in securely Is Closed Network RX ena bled If Closed Network RX is enabled the machine accepts faxes sent from spe cific recipients For details contact your administrator Has a wrong SUB been sent in F code from the sender side If a wrong sub address is received with the Confidential User Box set a com munication error may occur causing failed reception Check the sender side to s...

Page 46: ... closely against the Original Glass The entire area of a copy gets smudged Is the Original Glass dirty Wipe the Original Glass with a soft dry cloth Is the Original Cover Pad dirty Clean the Original Cover Pad with a soft cloth dampened with a mild deter gent Was the original printed on highly translucent material such as diazo photosensitive paper or OHP transparen cies Place a blank sheet of pap...

Page 47: ...ginal different from that of the paper When copying at full size or 100 0 zoom ratio Select a paper size that is the same as the original Otherwise re load paper in the same orientation as the original Have you selected the zoom ratio for reduced copying that is suited for the paper size When the reduced copying zoom ratio has been selected manually Select the zoom ratio that matches the paper siz...

Page 48: ...ncel the job or release the staple setting The USB device is invalid An incompatible USB device has been connected to the USB port Disconnect the USB device IEEE 802 1x Authentication failure IEEE802 1X authentication has not been executed normally causing a timeout Restart this machine IEEE802 1x Authenticating IEEE802 1X authentication is currently executed Wait until authentication is complet e...

Page 49: ... An incorrect Toner Cartridge has been installed Install a Toner Cartridge which is our genuine product with the correct color and correct marketing area Incorrect imaging unit An incorrect Imaging Unit has been installed Install an Imaging Unit which is our genuine product with the correct color and correct marketing area Paper Size Mismatch Paper of the specified size is not loaded into a tray L...

Page 50: ...in the write enable state Matching paper size not available Paper appropriate for a print job is not loaded in the tray Load the appropriate paper in the tray then specify the correct size and type for the loaded paper on the Control Panel Out of the Range of Auto Zoom The auto zoom ratio setting ex ceeds the allowable range Specify the zoom ratio between 25 and 400 Place Original on Glass The ori...

Page 51: ...er limit Delete jobs Job Log Error The job log storage area on the HDD is full Delete job logs Card Authentication Regis tration Error Failed to scan the IC card at the time of registration This error is remedied automatically USB Connection Error The same type of USB device is connected Disconnect the USB device Expiration Error The enhanced server authentica tion application has expired Change t...

Page 52: ...5 Checking the Counter ...

Page 53: ...es printed after the count starting date Item Description Total Check the total number of pages printed on this machine Copy Allows you to check the total number of pages copied Print Check the total number of pages printed through a computer Scan Check the total number of pages scanned in Scan to E mail and Scan to Folder modes Fax Check the total number of pages scanned in Fax mode total number ...

Page 54: ...6 Index ...

Page 55: ...nt 2 2 Error 4 16 Warning 4 15 P Paper Jam ADF 3 5 Finisher 3 10 3 11 Front Cover 3 6 Manual Feed Tray 3 3 Output Tray 3 10 Paper Feed Unit 3 5 Rear Cover 3 9 Tray 1 3 4 S Service Call 4 18 Staple Jam 3 15 Staple Kit Replace 2 7 T Toner Cartridge 2 3 Handle 2 3 Replace 2 3 Store 2 3 Troubleshooting Copy 4 13 Fax RX 4 12 Fax TX 4 11 Internet Fax RX 4 12 Internet Fax TX 4 11 Network Scan 4 10 Paper ...

Page 56: ...A6F7 9567 44A 2015 3 2013 http konicaminolta com ...

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